VADO Reviews 218

Amazing Customer Care from Lucy at Vado. My Hand Rail Shower was damaged accidentally. When enquiring about the availability of Spares the response was not only quick but Vado also despatched the spa... See more

As you can imagine I have dealt with many customer service operations over the years and will happily say your has been the best I have ever experienced.  Not only were phone calls answered promptly b... See more

I asked Ross to quote a spares reference number for our Vado shower. He literally went above and beyond. I described the component (shape, diameter etc.) He returned my call with the information I req... See more

The aftersales dept was exceptional. Telephoned requesting possible spare apart under guarantee. Lucy quickly accessed the correct form and arranged for new cartridges arrive the next day. ( Wh... See more

I'm absolutely thrilled and delighted with the level of service, swift response and action taken by the product support team at VADO. A special thanks to Shaun in their product support team as well, w... See more

First class service received from Andrew, who answered my call promptly, was most knowledgeable about the Vado product range and guided me helpfully toward finding the correct part numbers for the ca... See more

Friendly and very helpful in helping me find the correct parts. I had a leaking shower that was installed around 13 years ago. The range of cartridges for bathroom fittings is large and confusing, a... See more

Vado has such brilliant staff Andrew and Jess I might have got Andrew into some misunderstanding trouble regarding what I need as I was not good with doing attachments on phone It’s no... See more

Wow now that’s customer support! I approached Vado regarding what I thought was too small an issue for them yet the support and response time I received was unbelievable in this day and age! Must me... See more

I’m a plumber working with Vado products at the moment and the tiny screws for SKU: CAM-140-SBR are a nightmare, very poor design and the hexagonal shape of the screw head gets destroyed because the... See more

Do not buy anything from Vado. We bought a new shower a few years ago and within a year it broke down. As it was under warranty we finally, after much argument, got replacement parts. Shortly after th... See more

Excellent communication and support from Andrew in the Product Support team. Clearly explained what proof of purchase we needed to provide and we could not fault the help we got with a faulty shower t... See more

The customer service I received was first class, purchased many Vado items in 2016, brilliant quality products. One bath tap had a small leak after almost 10 years, the help, advice , and support giv... See more

Recently called up and spoke to the product support team, I dealt with Andrew in their technical team and I must say he is Amazing !!!! he knows his stuff! he is an absolute legend. he knew exactly... See more

Lucy in engineer support has been absolutely fantastic. I have had a problem with a digital shower and she has been patient and understanding and so very helpful. Her telephone manner is simply lovely... See more

I had a great experience with Vado technical support. Not only were they able to answer all the questions, they also sent me some parts free of charge. I felt there was a real passion for quality cust... See more

Had occasion to Contact Vado to order a replacement handset for my shower which I was quite happy to pay for. The lady I spoke to couldn't have been more helpful and knowledgeable about the products t... See more

Have a VADO floor mounted tap, the diverter pin cap weld failed after a few months. Its an obvious design fault which VADO does not want to accept. I keep going in circles with their support team so j... See more

Lucy has been amazing helping us finish our bathroom, parts that I have spent hours searching for she has found, thank you so much for all of your help and support, really appreciated. Thanks again Pa... See more

I had a problem with a leak in my wash basin outlet. Made contact and spoke with Lucy who requested I send a photo of the part. After she received the part which she identifed and was able to arrang... See more

The team at Vado have been excellent! Ross has dealt with my dilemma from start to finish during which I could not of asked for any more. Ross demonstrated “to me” that customer good service still exi... See more

I’ve a shower that’s 8 years old and has stopped working. I contacted Vado for support but all they said was the product was obsolete. They offered no help or advice and clearly were not interested in... See more

I bought a new shower and there were a couple of shrouds missing. Adam was extremely knowledgeable and helpful and once I’d sent a couple of photos Adam was able to identify the parts and send them... See more

VADO are amazing, i have had communication with them for at least 3 years and they are so helpful. You can send them an email and someone will respond to you, they go above and beyond to assist you. I... See more

I needed to replace a leaky thermostatic valve cartridge on my existing Vado shower unit and was struggling to identify the correct part No. I contacted Vado direct and after a couple of questions and... See more

Vado is our go to company for all bathroom equipment. For over 25 years Plumbco in Borehamwood WD6 4SE has been trading with Vado and has forged a great partnership. The aftersales are second to non... See more

Received great assistance from both Shaun and Lucy at Vado! Issues with their shower unit were described and Vado agreed to send out parts under warranty. Overall, very helpful. Good customer service!... See more

Vado were amazing to deal with. I bought a Vado product because of the excellent quality. However, I had to contact them because of a damaged bath waste I'd had installed a few years ago. They replace... See more

The warranty support service provided by Adam at Vado this week was outstanding. I phoned Vado seeking advice / part numbering for replacement tap cartridges. Adam was quickly able to confirm part nu... See more

In my utter stupidity, I threw away the tiny silver caps that cover the grub screws on my Vado ‘ Stem’ shower valve. A quick call to a lovely lady called Lucy and all was dealt with very quickly. The... See more

Wow what a great company to deal with. So very helpful and courteous. Ros in Product Support was amazing as was the lady who dealt with me on answering the phone (sorry didn’t get your name). My showe... See more

I recently had a washbasin tap develop a leak through the cold valve and it was dripping on to the base of the tap. I got in touch with Vado and was dealing with Ross in Product Support. He was very... See more

Ross and Kate from Vado Customer Support were brilliant. Vado products have an exceptional quality. If ever I have a query or issue the customer service is patient, knowledgeable and help me every tim... See more

I recently contacted customer services. As my slider for the shower rail broke. (the bit that holds the showerhead) Adam, was very responsive and helpful and arranged for a replacement to be sent unde... See more

I phoned Vado Customer Care with a problem on a neighbour's tap which I believe was about 16 years old. I wasn't over hopeful that they would be able to help me but then I didn't reckon on getti... See more

Wonderful service by Lucy - great person to talk to and totally explained everything very clearly. I wouldn't hesitate to come back for more information if I needed it . Great member of staff and... See more

I am an ordinary consumer who chose Vado bath mixer taps via researching on line. Upon installation we encountered a usability issue with the diverter. Vado were exceptionally helpful and gave the mos... See more

I was very impressed with their staff, Andrew. He was very professional, polite and lots and lots of patience with me an old pensioner on the phone or emails Even when I have sent wrong... See more

Top service from the Product Support team, advice was speedy & even did a little video of How Too for me, Vado should be proud to have Holly as an employee, outstanding, thank you.

Had a small leak on the diverter handle. Spoke with Holly from Vado who sent me a replacement valve and a helpful explanation of how to change the valve. It took me ten minutes and the valve was chan... See more

In my opinion your customer service is second to none. Shaun was incredibly quick to respond and deal with my query. Absolutely faultless and as a result I would always source Vado products in the... See more

My shower head was leaking out of the side when showering. I sent a video to Ross in Customer Support. He agreed that this was not how the product should be performing. He was brilliant and arran... See more

Superb customer service. Andrew dealt with me with understanding and courtesy (and appropriate humour). He found a replacement for an out of date part which I wasn't expecting and sent it for free. Un... See more

I have two VADO products in my home: • Tablet Notion Chrome 1-Outlet Thermostatic Valve • Tablet 2-Outlet Thermostatic Valve Both were installed as part of a new build completed in 2018,... See more

3 year old Vado Sensori Smart touch shower started leaking from control box causing water damage in flat below. Clearly defective and the unit has a 5 year guarantee. However since I bought the f... See more

I have a VADO digital shower. The CPU unit has stopped workin, unit less than 7 years old. contacted VADO to purchase a replacement part only to be told they have discontinued the product and nothi... See more

I had a fault with my Vado kitchen mixer tap and so emailed customer support. Lucy went above and beyond to resolve the issue. Fantastic service.....and I rarely give compliments!

I wanted to give a review about the customer service that I received. We bought a new build in 2023 with Vado shower unit. This year we had an issue with the small attachment holding the shower head,... See more

Be very careful not to buy a product that’s too specific. Seven years ago, I bought 7 IDE showers for over €3000 with electronic two-way valve systems that failed. The product was discontinue... See more

The support team for Vado were excellent in helping with my replacement tap cartridge. Very efficient and understanding. It was a pleasure to deal with a company that has an excellent support team.... See more

It’s when you need help that customer service matters And Adam hit that spot Struggled to complete registering new bathroom kit But not for long Great support thank you

I purchased a house which had been fitted with Vado shower systems during the build. After 7/8 years all three of these supposed high end showers stopped working. They are fitted showers and require... See more