ZERO STARS!! Cowboys! AVOID AVOID AVOID
If could give zero stars I would!!
Not the only Charlatans to come out of Manchester!!!
SHORT STORY: DO NOT USE THESE COWBOYS!!
Turned away because full, despite pre-booking. Did not provide service paid for, contract not fulfilled basically.
DETAILED VERSION:
Arrived in plenty of time, i.e. 04:30 (for an 08:30 European departure).
Pulled up to entry barrier - stopped by security, waving his hands at us. "I can't let you in". We said we have a booking. He tells us "I don't have any room for you, we are full. We protest and show our confirmation , only to be told "the boss has opened the floodgates and we have no space, there's nothing I can do". Arrogant and rude, couldn't have cared less.
You'll love this part, he then advised us this gem..."You can park it down the road, in the free bays, where all the airport parkers park them. If on return, you find your car with extra miles on and muddy, you know where it's been"!! Unbelievable!! You couldn't make this, ahem, "nonsense" up!!
We had NO choice but to drive round to the airport and look for an alternative on the spot! It was not easy but thanks to an absolute star ("H") we got in at T2 East - to the extra tune of £155!! What a good job my better half suggested leaving an hour earlier than we needed to! We would have missed our flight otherwise and lost a £2k holiday.
We asked for the boss' number only to be given a card with a mobile number on that "only comes through to this hut and the boss isn't here"! Useful!
Several arrivals after us were turned away and also left in the lurch.
The sign on the wall saying Trading Standards approved is a joke. I will be contacting them, even if the refund is made. And the Police, who allegedly also endorse them, regarding the known illegal activity surrounding the parking bays.
2 weeks later, we have not yet received a reply from our email (which I ensured I sent straight away, from the departure lounge, to prove the time, in case of any dispute).
Not only do we want a refund, I think compensation for having to pay an extra £155 as a result is warranted. What do you suppose our chances of either are!
Finally, we booked this service directly from the Manchester Airport car parking website i.e airport parking manchester dot com/airport-parking where it's listed as "Manchester Trusted Park & Ride - Outdoor". Cannot believe this shambles has any sort of endorsement. I will be contacting them as well to suggest they remove any affiliation - because ours is not an isolated incident.
Dodgy company! They are known as "Sky Parks", have "Vacation Care Car Parking" on the contact card and companies house list their status as "Active proposal to strike off"
We used this service numerous times in the past, but it clearly has changed hands since!
Please note, the quote marks depict verbatim what was said to us, we both have excellent memories! Plus it was that ridiculous, you tend to remember!!
JUST AVOID AT ALL COSTS. Ignore the reviews at your own peril.
2 September 2023
Unprompted review