V4 Consumer Reviews 

Arpa was amazing man he was so patient with me and was helpful in solving my problem which he resolved and checked up a few days later to check that all was ok still

Open reach had issues in getting the fibre cable to the property but the V4 consumer representative was very attentive and kept me informed throughout.

Arpa Bhattacharya was extremely helpful, courteous and kind while we had issues with our wifi. He was very attentive and made me feel very looked after. Thanks Arpa!

Good experience. Lady very helpful and got the landline sorted.

Hii I wana say honestly that customer service by this guy name arpa bhattacharya is perfect always. I spoke with him and change the commercial WiFi about 2 years back and I still remember him since that time. He helped me alot to install the WiFi even it took nearly one hour but his service was really nice and polite and now after 2 year I still had his number save and I changed my house WiFi and 2 sim card with same company because of this guy. Today he sort out one little problem with sim card speed. He is always very polite and best in his service. I can surely say I never had customer service like arpa before when I speak to him it looks like I m talking to friend instead of someone stranger from company. Look forward to give few more connection to this company because the speed is perfect and I m satisfied with service.

Excellent service thank you

I had some issues with connectivity and Arpa Bhattacharya at Customer Service provided a stellar response and solution. Very satisfied with the clear instructions and customer care provided. Thanks Arpa!

I recently changed my broadband provider and now with V4 I pay less than half of what I was paying. Their customer service is excellent and they answer their phones promptly. I am a bit of a technophobe but Aparupa was extremely patient and polite and guided me through the process. When my landline stopped working they immediately sorted it all out remotely. I would certainly recommend V4 and they actually do make you feel like a valued customer. Great value for money, great customer service and great aftercare. Thanks again V4.

Malik was very friendly. He made the experience of switching to V4 much easier than I expected and gave clear instructions throughout.

Malik is an excellent account manager. He has taken really good care of various problems and has organised moving services twice for me.
Other staff have been extremely helpful and considerate. V4 is obviously very good at staff recruitment. Thank you all.

Malik went above and beyond very professionally as I’m an awkward customer

Soham Moulik gave clear communication throughout and was brilliant at ensuring that our issue got sorted quickly. Getting through to talk to a human was quick and easy. We now have fast Internet up and running.

Thanks to Malik for contacting us and give us the best opportunities to our contract. He’s always helpful and has a very good telephone manner.
Merry Christmas to all of you.

Switching broadband/landline provider to V4Consumer went well although since it also involved BT Openreach there was a delay in getting the landline connected with the same telephone number I had with BT. The assistance I received from V4Consumer technical support was excellent. When I phoned them my calls were answered promptly and they kept in touch throughout the switching process.

Krishna. Was an amazing help Thankyou so much for helping me recover my account.

Provide good service good communication
Wood like to highlight account manager Malik his skills in communication with customer.

I personally found the Customer Service/Account Managers, V. Leonardo and Sanjay, at V4 Consumer, of the utmost pleasure to deal with, both of whom were extremely personable and helpful. I am not the most confident of people with modern technology, but never once was anything too much trouble for them. They talked me through the set up of my new equipment, patiently, reassuring me throughout the process, helping dispel the anxiety that I had had with my previous provider of wifi, tv and broadband - caused by my being unable to speak over the phone to anyone in customer services; rather I was being driven mad by having to do on line chats with bots and being transferred from one department to another…,. In comparison V4 Consumer staff were like a breath of fresh air, priding themselves on always being at the end of the phone line, ready to answer queries/provide help and always wanting to put the customer first. My sincere thanks go to V. Leonardo and Sanjay, with whom I had the most contact. I look forward to my “journey” with V4 Consumer, in the months and years ahead. With kind regards; Pamela Joan Miller

Malic was strate to the point and the way he broke it down was easy to under stand

As a new customer , i had problems with my internet and then with my phone line .
i was not happy with this , but Aparupa was so helpful and each time sorted it out and got both up and running . Thank you so much Aparupa .

Excellent customer service and support
Highly professional and friendly team .

Thanking you for your excellent customer care