Nelli offered great customer service on an order that I needed expedited to arrive on time. Highly recommend. Will update once I receive it and let you know how the product actually works
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whilst undergoing chemotherapy for my cancer and unaware of a spell of 'chemo brain fog' I placed an order for a v1ce product I already owned! Once my head cleared I contacted v1ce Customer Service to... See more
Company replied
System doesn't work very well. tapping your card onto someone else's phone doesn't capture a prospects details, so not useful for being in control of leads. Also, the system doesn't work in rooms wit... See more
Company replied
Nelli deserves a promotion. Phenomenal basic service that’s rare to find these days. I emailed about a change to my original order, and Nelli ensured everything was handled quickly and professi... See more
Company replied
Company details
Written by the company
Turn more conversations into clients in the next 30 days. Don't let your next event turn out like your last. Meet them, capture them, close them. Nothing drops.
Contact info
38A - 42A ORMSKIRK ROAD, PR1 2QP, Preston, United Kingdom
- info@v1ce.co.uk
- v1ce.co
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ana was brilliant and V1ce is a great…
Ana was brilliant and V1ce is a great concept for saving the planet. I had an old email associated with the card and she changed it so I could login easily.
16 November 2023
Unprompted review
The rep who helped me really understood…
The rep who helped me really understood what my challenge was and solved for THAT. What the solution actually was wasn't what I was requesting but the core of the problem. Smart people are rare. I appreciate Germine.
15 November 2023
Unprompted review
Highly rate these guys - excellent support!
Got some excellent assistance to an issue I had from my super helpful agent Germine. This was outside of 9-5 time too. Highly rate these guys and excellent support. Keep up the good work
14 November 2023
Unprompted review
We had some issues with quality on the…
We had some issues with quality on the initial batch,but quickly rectified and the second batch are excellent. very pleased.
14 November 2023
Unprompted review
Very helpful and knowledgeable.
14 November 2023
Unprompted review
Germine was very patient and answered…
Germine was very patient and answered everything clearly....Thank you!
13 November 2023
Unprompted review
Updating account info
Germine gave me peronal follow up and was able to sort out my issue quicly.
27 October 2023
Unprompted review
Great product great service
Great product great service, I plan to buy more from them in the future.
9 November 2023
Unprompted review
Germine answered my questions
9 November 2023
Unprompted review
Arik was really helpful, Great customer service
Arik was really helpful and answered all my questions in good time.
Great customer service!
9 November 2023
Unprompted review
Excellent customer service
I could not be happier with this product. And the customer service is AMAZING! One of the employees even reached out via email just to make sure all my questions were answered.
17 October 2023
Unprompted review
Absolute waste of money.
8 November 2023
Unprompted review
Thanks to Ana on the quick response and…
Thanks to Ana on the quick response and fixed my issue.
8 November 2023
Unprompted review
Would not let me return
Would not let me return. iPhone case was is having an issue connecting with other phones. Customer service was not helpful.
6 November 2023
Unprompted review
Ana was very good
Ana was very good. She would not be needed as much if the setup process was so complicated.
3 November 2023
Unprompted review
Excellent customer service
I got in touch with V1ce via their online chat (manned by humans!) and was put in touch with Nelli.
Nelli took the time to understood my problem and was able to give me a solution within a couple of minutes.
Extremely good customer service done quickly.
2 November 2023
Unprompted review
Outstanding customer service from Nelli
Nelli gave me outstanding customer service. She was able to bring up all my details in a matter of moments, while reassuring me my rush order had been put through. She gave me my tracking number and was able to answer all my questions in a timely manner.
2 November 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.