Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
Company replied
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time! I do NOT appre... See more
Company replied
Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Contact info
3.9
Great
841 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Utmost International
Dear George,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Danielle Lewis went above and beyond to…
Danielle Lewis went above and beyond to help.
I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused delays, but I could clearly tell that Danelle immediately understood the situation and genuinely empathised with the real-life impact on the client.
She tried everything she could think of to support the case and clearly cared about getting the best possible outcome. Her effort, understanding and professionalism were very much appreciated.
Thank you, Danielle and wider Utmost teams.
1 May 2026
Unprompted review
Reply from Utmost International
Dear Tom,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Paula Daly came back with the info…
Paula Daly came back with the info required within a 2 hour window providing all the info requested. Very much appreciated.
30 April 2026
Unprompted review
Reply from Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient
Efficient, accurate and easy to communicate with - I spoke with Alex Higerty and got the information requested and details emailed over straight away. Where I could not get the information Alex gave me the correct email to contact.
29 April 2026
Unprompted review
Reply from Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey at Utmost Wealth is very…
Leah Casey at Utmost Wealth is very professional and 100% helpful.
Thank you.
29 April 2026
Unprompted review
Reply from Utmost International
Dear Rash,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah was understanding of my needs and…
Sarah was understanding of my needs and provided the material I needed.
Thank you!
24 April 2026
Unprompted review
Reply from Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost International Bond
Great Customer service from Zain, who was clear, polite professional and very helpful with my queries.
Managed to achieve what I was looking for.
28 April 2026
Unprompted review
Reply from Utmost International
Dear Kat,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Fully satisfied
I emailed a problem which was fully resolved the following working day. Utmost are always helpful and courteous.
27 April 2026
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After some initial issues the staff…
After some initial issues the staff were very helpful at getting access to my account
27 April 2026
Unprompted review
Reply from Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Val was very helpful this morning
Val was very helpful this morning. Thank you very much
24 April 2026
Unprompted review
Reply from Utmost International
Dear Giuseppe,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Kessia was amazing
Kessia was amazing - I called just before closing time and she was very patient and helpful with my queries.
24 April 2026
Unprompted review
Reply from Utmost International
Dear Ceylan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie
Maryse-Marie . Very clear and easy. Got the information I needed very quickly and easily. When calling providers this type of service is greatly appreciated.
23 April 2026
Unprompted review
Reply from Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Major changes recently with the contact…
Major changes recently with the contact for Utmost and this has vastly improved the wait time and experience in firstly getting to the right person and secondly getting the issue resolved. Sandra was a great help today and a pleasure to speak/e-mail with.
21 April 2026
Unprompted review
Reply from Utmost International
Dear Rosemary,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick and efficient reply to my query…
Quick and efficient reply to my query although it wasn't the answer I wanted, which is why a 4*
22 April 2026
Unprompted review
Reply from Utmost International
Dear Sam,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team and we are sorry the response is not as expected.
If we can support you further please reach out at relationshipmanagement@utmostgroup.com.
Kind Regards, Utmost.
Excellent support agent
Excellent support agent - clear helpful and patient with understanding of the problem I had and how to fix it- really delighted
20 April 2026
Unprompted review
Reply from Utmost International
Dear Mark,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey is World Class
Leah Casey is World Class. Professional, knowledgeable and has a "can do and how do attitude" Cannot fault her.
20 April 2026
Unprompted review
Reply from Utmost International
Dear Chris,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After Utmost took over the company…
After Utmost took over the company holding my investment, the service took a serious turn for the worse. There were a couple of mistakes in transferring monies into the wrong currencies early on and more difficulty in getting in contact to get information. In the end, however, they did make good on the losses incurred by their mistakes.
Getting information about surrender penalty charges and the ongoing charges after penalties was difficult. This is partly my fault for not understanding that they were going to continue charging me for "managing" parts of the policy that had been surrendered in full - I should have looked at the small print! However, the information that they sent via my financial advisor had fee lines that had different descriptions from the lines in my statements making it difficult to follow!
My main take-away is to check the small print, and in this case, it would have been better to open separate investment instruments rather than topping up a single one, as that would have allowed me to have closed each down and stop incurring fees
19 April 2026
Unprompted review
Reply from Utmost International
Dear Rowan,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear you have had difficulty getting the information you need on your policy. Should we be able to support on any current or future inquiry please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
With regards to the charges linked to the policy - these would have been outlined in the policy terms and conditions that you should have received, via your financial advisor at policy outset. If any of these are unclear we will be happy to discuss.
Kind Regards, Utmost.
Very good feedback to my connection…
Very good feedback to my connection issues with Utmost. Problem solved
14 April 2026
Unprompted review
Reply from Utmost International
Dear Stephane,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I was concerned to be barred from…
I was concerned to be barred from accessing my policy. Jonathan Holmes spent over an hour with me on zoom coaching me so that I was able to access my policy.
17 April 2026
Unprompted review
Reply from Utmost International
Dear Mr. Shamoon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA causing problems
I am not at all happy that I now have to use an Authenticator app to access my bond. I cannot find how to use this and your website merely asks to click the app below when there isn’t one!
Your staff are extremely helpful but I am disappointed that I now have to either phone or email each month to get a current valuation .
17 April 2026
Unprompted review
Reply from Utmost International
Dear Robert,
Thank you for reaching out - feedback is important to us. Whilst I understand you have been experiencing issues with the authenticator app, please be assured that implementing this allows us to enhance security and controls for both the organisation and you the end customer.
I can see that the support team are currently working with you to resolve your issues - should we be able to support further please reach out at relationshipmanagement@utmostgroup.com quoting this review.
Kind Regards, Utmost.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.