Utilink Consulting Limited Reviews 

975
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and stress-free. Many highlight the exceptional customer service, noting quick responses, clear communication, and a proactive attitude in securing the best deals. People appreciate the competitive rates and significant savings achieved on various utility bills, often exceeding expectations. The overall service is described as efficient and smooth, with many customers becoming returning clients due to the positive experience and value for money. However, some people were dissatisfied with issues related to meter changes and being charged daily rates for inactive MPANs.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with the significant... See more

Value for money

Customers consistently report positive experiences with value for money, highlighting significant savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with Dayna at Utilink was like breath of fresh air! Unrivalled knowledge together with a helpful 'nothings to much trouble' approach from Dayna made getting a better deal very easy and it als... See more

Company replied

Rated 5 out of 5 stars

Utilink is totally different from other consultancies we’ve come across while working in business. They’re not pushy, they don’t harass you, and they make sure you have the time you need to fully und... See more

Company replied

Rated 5 out of 5 stars

For years I've struggled with shopping around for energy deals whilst fending off the endless calls from foreign based data farmers, posing as UK energy reps. Then Utilink came into my life and... See more

Company replied

Rated 5 out of 5 stars

Utilink made things very easy for us to change our electricity supplier. Shannon and Sam were great to deal with and very friendly but professional when speaking to them. Very good competitive rates... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

975 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(975)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Melissa was very helpful in providing…

Melissa was very helpful in providing quotes and her professional expertise. We managed to obtain gas and electric contracts at very competitive terms.

5 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Paula,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Sam and the team were very helpful and…

Sam and the team were very helpful and understanding of our needs with regards to the gas and electricity. Very professional and given options to make our choices.

3 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Kal,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Friendly and great to deal with

Utilink made things very easy for us to change our electricity supplier. Shannon and Sam were great to deal with and very friendly but professional when speaking to them. Very good competitive rates. Fast at replying to queries and dealing with them on our behalf.

5 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi George,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Sam Boyd was very helpful an explained…

Sam Boyd was very helpful an explained everything very well and with detail so I knew exactly what I was getting.

Would definitely recommend.

5 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Utilink were really helpful and Sam was…

Utilink were really helpful and Sam was very good.

5 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Promised savings and delivered

We were contacted by Utilink and I was very sceptical about their claims on saving us money. We are only a small company and don’t spend much on our electric (we do not have gas). I went through the process and ended up signing a new contract starting at the end of our current fixed deal (Signed deal in May 26, our fixed finishes in Dec 27). I was expecting to pay the same or more than what we are currently paying. I was so wrong, we have saved just over 11% on our electric rate and 81% on our standing charge!
The whole process was done efficiently and without hassle. I would not hesitate to recommend them or use them again. Probably the first time someone has promised a significant saving and actually delivered it.

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. We're delighted to hear that we could help generate savings as significant as you've detailed that's great news! If you need anything else at all, please don't hesitate to contact us again.

Rated 5 out of 5 stars

Fast effective customer service

Fast effective customer service. Great to have a human being on the side of the phone to deal with every question under the sun, without being pushy.
Mitchell is a credit to Utilink - thanks for your professionalism and patience on this multi-facetted corporate deal, spanning a number of different buildings in our portfolio

3 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Super people, super service!

I can’t thank this company enough, Pollyanna has been incredible, polite and so understanding of our business needs. Gavin followed up with the detail and now we are on an excellent rate and daily tariff. I felt like I trusted the information given to me by the people here and would highly recommend other business to sort their energy needs here. 5 star all the way!

4 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Gary,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Very informative and helpful.

3 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 1 out of 5 stars

Probably using TrustPilot reviews as a sales pipeline. Misrepresentation about the nature of the call.

I assume they are using TrustPilot as a sales pipeline. TrustPilot should close this down. I left a bad review on TrustPilot re Yu energy earlier today. Within a few hours, this company called me. From our company name (on the review) they can easily get phone & email from a website. They left a recorded message which clear states they are "a third party intermediary FOR Yu energy" claiming to help customers that are dissatisfied get a resolution. I believe this was probably a speculative sales call with info scraped from TrustPilot and then our website. The reviews here are all very recent. Personally I din't trust them but you decide. I have reported this to trading standards based on what I believe was false representation.

1 June 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

We're sorry to hear your dissatisfaction with how we've contacted you and will investigate this straight away.

Rated 5 out of 5 stars

5⭐️⭐️⭐️⭐️⭐️

Excellent service from start to finish

27 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Helpful

Always so helpful and quick to respond to any queries I have.

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Amazing customer service would…

Amazing customer service would recommend to anyone! They were very helpful with my renewal.

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Great company

Great company

20 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Great Service…

Ricky is an excellent advisor who has helped the club save money and also helped with rebates we didn't know we could get... it has been greatly appreciated in what are very challenging times....highly recommend

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Stella is absolutely excellent in…

Stella is absolutely excellent in timing and scope of work in this business world of mediocre service levels and patchy work ethics.

She is very quick in handling matters and finding through solutions in how she handles issues. Thank you Stella

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Brilliant I do my energy through…

Brilliant I do my energy through Utilink they have now saved me money on my waste services which I didnt think would be possible

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Great company

Great company, friendly and efficient service

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

Really helpful

Really helpful

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

Rated 5 out of 5 stars

I would recommend using utilink for you…

I would recommend using utilink for you energy supply needs. They ensured I got a great deal for my electricity supply, they are also helping me with my water supply.

28 May 2026
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D

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