U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Service at U Storage M50 North

During the three months we used the storage room, we were assisted by Basak Uzunok. She was extremely helpful in providing us with a unit that perfectly matched the size we needed and was conveniently located near the elevator. Basak was always kind and professional, and her team consistently followed up with the online payment receipts.

We had a great experience at U Storage M50 North.

Best regards,
Marta

28 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Marta,

Thank you for your kind words! We're delighted to hear you had a great experience at U Storage M50 North and that Basak and the team were so helpful.

Regards,

M50 North Park Team

Rated 5 out of 5 stars

A great facility

A great facility, functional, spotless and easy to use. The major bonus are the staff, Donna in particular couldn’t have been more accommodating, friendly, professional & understanding, very helpful on day 1, when I was exhausted. A real asset to the business. Thanks for looking after me so well while I was using the storage unit.

3 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Caroline,
Thank you very much for your lovely review
Delighted to hear you were happy with the service, & that we could be of assistance to you!
All the best,
Rachel & Donna, U Store It Cork

Rated 4 out of 5 stars

Really enjoyed chatting with Jennifer…

Really enjoyed chatting with Jennifer this morning in Finglas U store it. She was full of information and offered great support for me as I opened my first account for a storage unit. She made this job very easy for me.

25 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Barbara,
Thank you so much for your kind words! We're delighted to hear Jennifer was so helpful—congrats on opening your first storage unit with us!

Thank you,
M50 North Park Team

Rated 5 out of 5 stars

Good service and friendly helpful…

Good service and friendly helpful staff. Lauren was super!

18 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Timsie,

Thank you very much for your lovely feedback :)
We are delighted to hear you had such a pleasant experience with ourselves!

All the best,
U STORE IT Ballymount team

Rated 5 out of 5 stars

We found the staff to be helpful

We found the staff to be helpful, friendly and assisted us in some issues which occurred. Excellent staff, leaving us satisfied.

23 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Eoghan
Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
Kind Regards
Siobhan & Una @ U Store It Waterford

Rated 5 out of 5 stars

Clear and good service!

Good service. Possibility to get 247 access to the storage was important to me. Good support from the office. I only stored my goods for 17 days, while I had to rent for 1 month minimum. After retrieving my goods at day 17 I got refund of the remaining cost of the month. Perfect! I would recommend this storage. Well organized and clear conditions.

16 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Lodewijk,

Thank you for leaving us such wonderful feedback.
We really appreciate your feedback.

From all @ U Store It

Rated 5 out of 5 stars

Really simple set up for the rental

Really simple set up for the rental, easy access and use of the unit for both fillings it and vacating...would use again

25 April 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Paul,

Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Shane, Aishling and Neil @ U Store It Charlestown

Rated 5 out of 5 stars

Siobhan the admin in waterford/ireland…

Siobhan the admin in waterford/ireland was so good and helpful, really appreciate all her help.
The rest was amazing, easy feasible and access

12 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Taqi
Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Siobhan & Una @ U Store It Waterford

Rated 5 out of 5 stars

Storage facility review

Phoned up to inquire about a storage unit and got Katie on the phone. She was fantastic.. explained everything so well and told me about all my options. My expectations were exceeded and I was delighted with the care she provided me throughout my experience dealing with the lifffey valley branch. She was brilliant and so friendly on the phone too. Made the whole process so easy and stress free! I would highly recommend to anyone looking for a storage facility in the future. 10/10 service.

4 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Melissa,

Thank you so much for your lovely review! We’re delighted to hear that you had such a great experience with us. Our team here in Liffey Valley work hard to create a welcoming and positive environment for every customer, so it’s incredibly rewarding to know that it made a difference for you. We truly appreciate you taking the time to share your feedback.

Warm regards,
All at U Store It Liffey Valley

Rated 2 out of 5 stars

I was not made aware of the need to…

I was not made aware of the need to give 2 weeks notice, so I was charged for that unexpectedly. The verbal conversations I had with you were very helpful, and we were all clear it was a short term (1 or 2 weeks) storage, so I was happy to proceed. I was shocked when upon moving stuff out, I was informed of the 2 weeks notice, which added to the cost significantly.

18 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Colin,
I'm sorry to hear that you had a negative experience on your move out day, and would be happy to help resolve this for you if you would like to give me a call on 021-4353030 or pop into the branch to discuss?
Rachel Downey
Branch Manager
U Store It, Cork

Rated 5 out of 5 stars

Fantastic storage company

Fantastic storage company. Super secure and clean, storage units insured, the staff are super helpful. So professional. Rachel was amazing!

17 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Daniel,
Thanks so much for your very kind review-
We are delighted to hear that you are happy with our service & found the facility secure & up to standard! :)
It was a pleasure dealing with you & let us know if you need anything else
Thanks from us
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Excellent facilities

Excellent facilities, reasonable prices and great staff.

17 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Paul,

Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Shane, Aishling and Neil @ U Store It Charlestown

Rated 5 out of 5 stars

part of our move to the area Excellent Storage Experience at U Store It – Waterford

I recently visited U Store It in Waterford as part of our move to the area, and I couldn’t be happier with the service. From the moment I arrived,The receptionist, in particular, was very helpful, professional, and made the whole process smooth.
The facility itself is clean, secure, and very well-organized. I initially booked a unit that turned out to be too small for my belongings, but they quickly and efficiently arranged for a larger space with no hassle at all. and the overall service exceeded my expectations.
I highly recommend U Store It Waterford. Thank you for making the experience so easy 😊

10 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Mohamed
Thank you very much for your kind review
We are delighted to hear that you are happy with our service & found our facility to be clean, secure and well-organized.
We do pride ourselves on delivering good value to all our customers
A pleasure dealing with you & let us know if you need anything else
Thanks again
Siobhan & Una @ U Store It Waterford!! :)

Rated 5 out of 5 stars

Great facility

Great facility, and people, easy to use storage service, and very flexible.

10 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Paul,
Thank you very much for your lovely review-
We are delighted to hear that you are happy with our service & found the facility flexible to your needs and easy to use :)
We do pride ourselves on delivering great customer service and are happy to help when needed!
It was a pleasure dealing with you & let us know if you need anything else
Thanks again
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Very professional service

Very professional service. Lovely girls who are very knowledgeable at reception. Will definitely use this service again

16 June 2025
Unprompted review
U Store It logo

Reply from U Store It

Thank you for your lovely review.
From all @ U Store It.

Rated 5 out of 5 stars

I must say that Basak Uzunok was a…

I must say that Basak Uzunok was a great help. She was friendly and helpful. She made the process very easy and straightforward. I'll like to say a massive thank you to her.

I would like to thank John or Josh for his help too.

5 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Christiana,
Thank you for such lovely feedback.
It's been a pleasure dealing with you.
From Basak & Jason and all at U Store It North Patk.

Rated 5 out of 5 stars

We needed the unit to store some…

We needed the unit to store some household stuff and we found the experience easy and hassle free. The staff were easy to deal with, it was simple to get in and out to your unit. Just the latest price increase was a bit hard to take, as it was almost €40.00 of an increase per month for a 70sqft unit. Other than that we were happy enough.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience using the…

I had a great experience using the storage unit at Ustore It Waterford. The facility was clean, secure, and the staff were always helpful and professional. Highly recommend for anyone needing reliable storage.

29 June 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Chandrasekhara Manikanta
Thank you very much for your kind review
We are delighted to hear that you were happy with our service & pride ourselves on delivering good value to our customers
It was an absolute pleasure dealing with you
Thanks again & all the best
Siobhan & Una @ U Store It Waterford!! :)

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