USSelfStorage.com Reviews 

754
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though... See more

Company replied

Rated 5 out of 5 stars

Reserving online was very simple followed by a quick call from Lisa to schedule in person showing and setting up. Lisa did excellent job telling me all about how everything works and showing me around... See more

Rated 5 out of 5 stars

We are very happy with the efficiency and professionalism of the staff, specially their thoughtfulness (Like cutting the package of our new lock in case we did not have a scissor). The facility is imm... See more

Rated 5 out of 5 stars

Jose and Simon were awesome and made me feel at ease today during a very stressful move. I wasn’t anticipating needed a storage space but I’m glad I chose this one because of the service I received. I... See more

4.1

Great

TrustScore 4 out of 5

754 reviews

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4.1

All reviews

(754)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

waste of time

Drove 35 minutes to see the storage unit and the storage unit representative did not have access to the units. I would of loved a call to let me know even if I was already on the way. Complete waste of my time.

28 April 2019
Unprompted review
Rated 5 out of 5 stars

Best ever

First of all, I'm very impressed with this service. Unfortunately due to unforeseen circumstances, I was in a bind and had to find a storage unit quick. Thought it was going to be the most difficult thing ever. Fortunately, I found this site and when it said I could reserve without using a credit card, I was hooked. If I didn't like the unit or found something else, I wouldn't be penalized. The Storage place called almost immediately to see if I had any questions or needed anything. They also were considerate, and very professional. They made what was a stressful time of my life to being one less thing I had to worry about.

28 April 2019
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my service

I was very pleased with my service. I received an email response immediately, after sending my information to reserve the unit. The manager, Todd, from the site I chose to rent from called me immediately. I went to the site and was greeted promptly and with a smile. And within minutes, I saw the storage unit and signed up to rent it. I wish all things worked that smoothly.

24 April 2019
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this place…

I would highly recommend this place John overton was very polite and very helpful he made sure we understood how everything worked before leaving .The premises are clean and great prices..

24 April 2019
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. I was greeted like family, shown a storage option and we completed the agreement then I was on my way!

24 April 2019
Unprompted review
Rated 3 out of 5 stars

Dude! Don’t call me so early on a Saturday!!!

Dude!
Train you’re staff not to call before 9-10 am on the weekend. Do you know what the weekend is for? SLEEPING IN!!!!!!! Dammit!!!
I may change places now just because of that one Ill placed call at 0836 in the morning. Just because your employee is up and awake doesn’t mean your customers need to be !

21 April 2019
Unprompted review
Rated 5 out of 5 stars

Helpful and truly insightful on local…

Helpful and truly insightful on local market prices. Understood what I was and am looking for. Did not tease me with different storage providers and locations that did not relay same information. Very accurate, reliable, trustworthy, easy to manage, and worth mine and yours time.

20 April 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I didn't end up going with their storage unit, but the customer service was phenomenal! The pricing was reasonable as well. I'd totally recommend them.

20 April 2019
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you
Candice got your help Tuesday I appreciate your patience and service.

19 April 2019
Unprompted review

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