I ordered for a first time on usfans and I very grateful finally good agent .Response time is very quick i I received the parcel, everything was nice and carefully packed, I recommend USFANS
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I have already ordered several times from US fans and have always been satisfied with the quality. Their customer service answers very quickly and is always open to helping too. The only drawback some... See more
I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 da... See more
Company replied
So far my experience with this website has been amazing! Already bought 1 shoe, and next week i will order lots of clothes, acessories, and even more shoes! The shipping price is simply amazing, and t... See more
Company details
Written by the company
USFans is a shopping agent platform that helps users purchase products from Chinese e-commerce sites like Taobao, 1688, and Weidian—with no price markup. We also offer value-added services including photo inspection, warehousing, and logistics, providing a hassle-free one-stop solution for sourcing goods from China.
Contact info
Hong Kong
- usfans.com
Breach of guidelines
Great agent USfans
I ordered for a first time on usfans and I very grateful finally good agent .Response time is very quick i I received the parcel, everything was nice and carefully packed, I recommend USFANS
Lowkey didn’t expect much but USFANS…
Lowkey didn’t expect much but USFANS actually ate. The quality is way better than I thought, nothing feels cheap, stitching is clean, and everything looked exactly like the pics. Shipping wasn’t sketchy either, it came pretty quick. Def gon be one of my new go‑to shops.
Reliable Service, Great Prices, and Excellent Support!
I had a great experience with USFANS! My package arrived exactly within the promised timeframe, which I really appreciated. The customer service was excellent—very responsive and helpful throughout the process. On top of that, their prices are very competitive. Highly recommend!
My experience with UsFans was very good
My experience with UsFans was excellent! The order arrived within the expected time (2 weeks), exactly as promised. The products have very good quality for the price — it definitely exceeded my expectations.
On top of that, the customer support is great — always attentive and quick to respond to any questions. I highly recommend it!
I ordered a haul of 3.600kg
I ordered a haul of 3.600kg, and the last update was on 23 March. It says it arrived at the delivery point and no updates were made to this day. On other tracking sites it says no tracking number found.
The best Chinese agent
The best Chinese agent, good price of delivery, took around 12 days to ship to Portugal from warehouse, good quality of photos and the all came on heavy carton box
Highly Recommend USFANS
I highly recommend USFANS. My experience was excellent from start to finish. The ordering process was simple, and the products were presented accurately and in detail. Shipping went perfectly: the package arrived quickly, well‑packed, and without any issues along the way.
The products arrived in perfect condition, exactly as described, and the quality fully met my expectations. Everything went smoothly and without any stress or unpleasant surprises.
Really nice and fast shipping good…
Really nice and fast shipping good experience and packaging cheap ship price
I've been waiting for my rehearsal for…
I've been waiting for my rehearsal for more than a week, staff is telling me that they already urged it to the warehouse but it doesnt look like they really did, tired of waiting... my rehearsal number is in case anyone that works in here reads UP1774475168294692
This was my first time ordering and I’m…
This was my first time ordering and I’m very happy with my experience. My order arrived right on time, which I really appreciate. I also like that you can see your items before they are shipped, so you know exactly what to expect. Everything was well packaged and the quality met my expectations. Overall, the process was smooth and reliable. I will definitely order again and would recommend it to others!
I ordered 3 packages for USFans…
I ordered 3 packages for USFans beginning of the year and 2 months in are yet to receive them, they issued 2 tracking numbers for 5 sub packages and I requested redelivery and/or a refund for the missing items and delivery costs but they did not issue it. Also no number to call if issues with ordering or delivery and customer service is a little slow to reply. I cannot track subpackages only main tracking number so subpackages are missing with no way to track them.
The best agent and by FAARRR
I recently ordered through USFans and my experience was excellent. The product quality was very good and exactly as described. The packaging was secure and everything arrived in perfect condition. Shipping was also faster than I expected, and the tracking updates were clear throughout the process. Overall, the service felt professional and reliable. I highly recommend USFans as an agent and would definitely use them again for future orders.
I have to pay 50 euro shipping for 822…
I have to pay 50 euro shipping for 822 gram
I have recently madFast Shipping, Great Support, and Excellent Quality – Highly Recommended!e an order from…
I have recently made an order from USFans for a 7KG package, and to tell you the truth, I’m extremely satisfied with the service they provided.
I made my order during the Chinese New Year holidays. So, I knew there would be a delay in the delivery. To my surprise, the delivery was much faster than what I thought. Everything was processed quickly, and the order arrived earlier than expected. This was a pleasant surprise.
As far as the customer support is concerned, it was a breeze. They responded to my queries in a very efficient manner. There was no hassle at all. Everything was very smooth.
As far as the quality is concerned, I have no complaints whatsoever. The products are well packed, exactly as they are described, and in excellent condition. This clearly indicates they are paying proper attention to everything.
I used a 30% discount coupon for shipping. This made a huge difference since it was a 7KG package. So, it was totally worth it.
awful service.
awful service.. asks for $80 to ship 3 pants like dawg..
discord support doesn't read your entire message and ends up responding smth completely irrelevant, im def switching to a different one

Reply from USFans
BAD customer service and agent
I KEPT TRYING to get a refund but they refused because the order has been in the warehouse for too long but i requested an refund from day 1 it has been put in the warehouse since THEY ASKED FOR $5000 DOLLARS WORTH OF SHIPPING for a 4kg this is ridiclous and i tried to ask for another shipping route but they refused.

Reply from USFans
The shopping experience is very simple…
The shopping experience is very simple and straightforward. In terms of prices, it is cheaper than other retailers who charge $2-5 more for the same product. As for shipping, we have over $800 in shipping coupons and good shipping lines.
Bad customer service DONT ORDER!!
Refused to give me a refund after my package got stolen WITH INSURANCE!! I told them many times to give me a refund and i got insurance but all they said was “report it to the police” but knowing they won’t do anything i didn’t even bother wasting my time to file a report. and then they just told me they cannot resolve any issues further. i’m so PISSED NEVER ORDERING HERE AGAIN!!

Reply from USFans
My positive rewiew
Great experience the products are good and fast and cheap shipping i only can recommend it
⚠️Do not buy from USFans!!!⚠️
⚠️Do not buy from USFans!!!⚠️
They will take express shipping fee and fool you into thinking that the shipping take around 7-14 days but it actually takes around 30 days. once you pay and submit your parcel, if you anything they'll make excuses about the delay and you can’t do anything about it.

Reply from USFans
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