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Rated 1 out of 5 stars

Next to none tests This platform even with an installed app on the PC has literally no tests at all? Now i get why UserFeel is considered one of the most unreliable platforms amongst all of them

Rated 5 out of 5 stars

Userfeel is a legit platform for usability testing. The pay is fair for the time, and payments come through PayPal once tests are approved. Sometimes tests are limited depending on your profile, but o... See more

Rated 4 out of 5 stars

I worked with them as a user tester and found them to be trustworthy and responsive — they addressed my concerns quickly and paid me within a week. The only reason I wouldn't give a full 5/5 is that... See more

Rated 5 out of 5 stars

I had opportunity to use this user testing tool for my online store, and I can't recommend it enough! The insights provided were significantly. This tool need to be considered, particularly about prod... See more

Company details

  1. Software Company

Written by the company

Discover your visitors issues and doubts with a better user testing tool. Get better insights from our panel of high quality testers. No subscription needed. No monthly fees. $60 per user test.


Contact info

3.8

Great

TrustScore 4 out of 5

96 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Expectations Met

Reviewing modular tests is so easy for Userfeel. As a tester, I feel valued for my actual opinion on websites tablet and desktop. They even pay for testers and that's why I got into it. It's a great way to earn a bit more and be apart of something like user experience.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Good job

I have had problems with the collection of my reward but they have solved it immediately so now I have my payment. Thank you very much!!

1 August 2023
Unprompted review
Userfeel logo

Reply from Userfeel

All jobs are paid 7 days after the test. If you face any problem with your payment, you can contact us.

Rated 5 out of 5 stars

Suggested App

Right now, everything was smooth and on time. Every payment has been executed on time. The only thing that I would like is more and more tests. Whether on my phone, or PC. Keep up with good work!

12 June 2023
Unprompted review
Rated 1 out of 5 stars

NO LONGER TAKING TESTERS

Same as mostly of the reviewers of this site. They are not longer taking more tester but somehow gain something with our suscriptions. For this app you need to install dodgy program that get permissions in your pc by itself. Be aware this kind of program/app where you let permission mic and camera .... Be aware, delete it.

6 December 2022
Unprompted review
Userfeel logo

Reply from Userfeel

We don't get anything by having our installed! We just have many thousands of users and we need a lot of time to check everybody and rate him!

Rated 1 out of 5 stars

They don't pay

I took my first test, followed the instructions exactly and give feedback including the fact that some buttons didn't work and stating that that might be because it was a prototype and they refused to pay. Won't be doing anymore, ita a con. People just want free testing.

Response to Usertfeels reply: Frstly I need to claify that this does not refer to the first trial test, it refers to the first paid one.
It clearly stated in the Payments Column that it was 'Unpaid as the user did not take into account that it was a prototype' which I clearly did. It is hard to carry out tasks saying ''show how you would find XYZ function' when the buttons don't work but I explained my thought process of where Iwould look and if the button didn't work I would point out that that is where I would look but I couldn't because it was a prototype and the button wasn't working. Rather than publically calling me a liar for describing my experience you could just discuss it with me personally via my account/email. My review is an honest description of my experience

1 November 2022
Unprompted review
Userfeel logo

Reply from Userfeel

That's not true. We pay within 7 days of a completed test for the last 12 years that we are in business. Only tests that are not paid are the initial qualification test (as clearly stated in our terms) and also reported tests by the client when the tester has not completed the required tasks.

Reply to reviewer's reply: Indeed, it would be better to contact us and resolve the issue instead of publicly calling us scammers. I don't know who you are, we get hundreds of tests every week. To the point of your response, having difficulties completing a test in NOT a reason for not paying you. This is the essence of testing. Finding out what causes problems to the users. A reason of not paying is not trying at all to complete the required tasks. Again, please contact us through the contact form of our website with your details in order to find out what has happened. We respond to every inquiry.

Rated 1 out of 5 stars

Barely any tests come through at all

Barely any tests come through at all, not worth your time as a tester. Companies like this one put so much effort into finding clients, but not supporting the testers who offer their time for tests, im still waiting for my support emails to be replied to... 2 months after I sent them. Stay away. The best two platforms i've come across for testers; are Usertesting.com & Intellizoom. Use them two only.

28 January 2022
Unprompted review
Rated 5 out of 5 stars

Nice and easy

Great tool to get valuable feedback from real users using your website or app. We found issues on our website that we never thought they exist.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Great feedback for your website

A very useful tool that gives you feedback of how your visitors perceive your website. Flexible pricing plans, no subscription needed. I definitely recommend it.

12 January 2022
Unprompted review
Rated 5 out of 5 stars

Impressive user testing tool

A great tool for gaining feedback from your website users and finding bugs, and offers pay as you go user testing instead of needing a subscription. Highly recommeded.

11 January 2022
Unprompted review

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