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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, highlighting that surveys are quick, easy, and enjoyable to complete. Many people appreciate the clear and understandable nature of the tasks, finding the website reliable and trustworthy. Reviewers frequently mention the efficiency of the payout process, with many noting fast and fair payments, often reaching their PayPal accounts quickly. However, some customers also noted issues with payment delays and the availability of surveys. A few other people also felt that the website occasionally experienced technical problems, leading to incomplete tests. Additionally, some reviewers expressed dissatisfaction with account status changes and payment adjustments, as well as requests for additional information.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. Many consumers report positive experiences, noting fast and... See more

User experience

Consumers find the user experience to be positive, highlighting that tests are quick, simple, and easy to... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise it as a very good and... See more

Response time

People report ambiguous experiences with response times. While some consumers appreciate instant email... See more

Based on these reviews

Rated 4 out of 5 stars

I think this is a great site and wondering why some people have rated it so low. Tasks general pay fairly well, some pay is very good. I've only not given 5 stars as there is not always a great deal o... See more

Company replied

Rated 4 out of 5 stars

Over 4 years I have undertaken more than 600 surveys/tasks with UserCrowd and earned just over $500. Sometimes they can be slow payers, but I've never been short changed or told my responses were unsu... See more

Rated 4 out of 5 stars

I've been participating in Usercrowd surveys for about a year now and they are always quick, easy and enjoyable! Payment is quick and when there are technical problems, customer service is exceptional... See more

Rated 5 out of 5 stars

Not sure what all the negative reviews are about. I have been a member of UserCrowd for months now and I have to say, I do not have anything negative to say. The main purpose of the site is to contrib... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love UserCrowd so far it has been a…

I love UserCrowd so far it has been a big help. My job cut my hours recently and luckily surveys have been helping me a little with my bills. You do have to be fast though because the surveys go fast on this platform. I do wish I could get more but I am very happy with the amount that have been getting sent to me. I don't always get to them in time because I have been doing other stuff to make money also. But definitely check out UserCrowd if you need a few bucks. Its not going to pay all your bills but its a few bucks a week and I get bonuses.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience has been great with User…

My experience has been great with User Crowd. This platform is easy to navigate. You're able to do as many or little surveys as you would like, you just have to qualify and be quick, because surveys are on a first come first serve basis. You won't become rich or anything but every little bit definitely helps.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Keep the cash flowing

great way to make side cash and its very easy and the amounts are the best even if you dont qualify, you still get something for attempting, which I love. Havent been with this survey company long, since March, and been paid 4 times so far but have proven to be legit and trustworthy to continue with, Takes little bit to get paid but thats ok. Gives me enough time to build up more and cash that out within a week or so.

15 April 2026
Unprompted review
Rated 3 out of 5 stars

Increasingly Slow Payout Times

The tests themselves are usually quick and simple, and I think compensating the user $0.10 for tests we're screened out from is a great incentive. Unfortunately, the tests tend to be very few and far between (I've been on the platform for 3.5 years and it hasn't gotten any better), and the wait time for payouts has increased drastically over that time. After submitting a qualifying payout request, I used to wait only a couple of days (sometimes it was the same day), whereas at the time of writing this review, I've been waiting 13 days (and counting) for a payout. They've always used the disclaimer that it could take up to 30 days, but the wait times never used to be anywhere near as long. That being said, I'd still recommend them.

9 April 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Hi MrMore, thanks for the review. I'm sorry to hear, though, that we aren't meeting your expectations for the time it takes to receive your payout.

We would be more than happy to review your request if you reach out to us at Support@UserCrowd.com

Rated 5 out of 5 stars

The suveys are fun

The suveys are fun, relevant and quick. The payouts are fast and fair

7 April 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Thank you for your feedback - we're glad that you're having fun participating on UserCrowd!

Rated 5 out of 5 stars

UserCrowd is Honest

UserCrowd is one of the most reputable survey companies that I have ever used. They are honest, their surveys are fun and easy, they pay well and on-time. I highly recommend UserCrowd.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Been using it for years

Been using it for years, and it is one of the best experiences around paid user testing websites: 100% reliable, no time wasted by endless screeners leading nowhere.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Make money in minutes a day

I fill out surveys whenever they're sent me to. It only takes minutes to fill them out and you make cash with each survey. They all add up. This is legit. Try it.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Awful experience they held my ID information after verifying without consent they also never paid out the money ($31) which I earned please stay away from this website at all costs.

30 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Thanks for sharing your experience, and we’re sorry it’s been a negative one. Verification is always something participants opt into before submitting any ID, and payments are tied to successfully completing that step. If you believe there’s been a mistake, please email support@usercrowd.com and we’ll be happy to look into it.

Rated 5 out of 5 stars

Top tier Survey and research

UserCrowd has very beneficial rewards for doing the surveys that not only helps businesses and other platforms, but lets a person learn valuable things about society and different viewpoints, the questions are not run of the mill but interesting to help shape the world. Very good experience!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. The AI agent as a first line of contact was surprisingly good at its answers, it helped me without need of further assistance at first, and the response was instantaneous. Later I had to come back to let it know I fixed the issue on my account and needed them to resend the money and a real person quickly responded with a very good and caring kind of service.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful & Jealous Ridden Customer Service💯

UserCrowd suspended my husband’s account right when we started earning well, then demanded additional personal details I’d never been asked for before. Based on how and when they asked, the request felt invasive and unprofessional, and I personally believe it crossed into racial profiling. This experience left us feeling exploited as well unscrupulously used rather than valued as a tester, and I can’t recommend their platform or their support practices.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service & Jealous Agents💯

UserCrowd suspended rescinded my payments when I started earning well, then demanded additional personal details I’d never been asked for before. Based on how and when they asked, the request felt invasive and unprofessional, and I personally believe it crossed into racial profiling. This experience left me feeling exploited rather than valued as a tester, and I can’t recommend their platform or their support practices.

22 March 2026
Unprompted review

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