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Multiplier Reviews 

2,868
•
TrustScore 5 out of 5

4.8

Payroll Service
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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and responsive customer service team for consistently resolving inquiries quickly, politely, and very professionally. Consumers also deeply appreciate the smooth user experience and efficient assistance provided with everyday payroll tasks and official documentation needs. Though some reviewers were not happy with the overall service, mentioning severely delayed responses, unresponsiveness, and frustrating communication issues regarding payroll or system access. A few people also felt that the online platform was unnecessarily restrictive and that support members occasionally struggled to provide clear resolutions for urgent problems.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting helpful, responsive, and prompt... See more

Customer service

People report positive experiences with customer service, frequently praising prompt response times and... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising the professional and swift... See more

Service

Clients share positive opinions on service, frequently praising responsive agents and efficient handling of... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shibani has been of great help solving my question in less than 4 hours during the same working day. His support is appreciated and outstanding.

Rated 5 out of 5 stars

Shibani Tiwari went above and beyond with her support. A lot of providers would have just given the bare minimum, but she covered everything I needed and more, which saved us a ton of back and forth.... See more

Rated 5 out of 5 stars

Review for Rounak Mitra Great assist from Rounak on the bonus letter. I received fast response and clear information from her. Thank you so much Rounak! Keep up the awesome work. Best, Sabrin... See more

Rated 5 out of 5 stars

Support team is on-spot and proactive on resolving issues raised to them especially Nimesh Pai who assisted me on my queries. Keep up the good work!

Company details

  1. Payroll Service

Written by the company

Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,868)

605 reviews in the last 12 months

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Rated 5 out of 5 stars

Helped us navigate the local employment…

Helped us navigate the local employment legislation in a variety of countries- very professional and quick to follow up on any queries. Our Customer Success Manager (Anand Verma) has been great at helping us through the challenges.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

May invoice payment

Shatakshi was terrific in helping me with the May invoice payment. She responded quickly, stayed on top of the issue, and ensured everything was resolved in a very short time. I’m truly grateful for her support.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Support is very prompt and user friendly process

Support is very prompt and helps resolve issues with employers quickly. All the information is clear, transparent, and user-friendly, which makes the overall experience easy to navigate. For example, Mr. Ishaq Aman assisted me in resolving my concern with the Resignation process.

16 June 2026
Unprompted review

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