Having never heard of USED PLUS we purchased three apple homepods at a great price based on trusting previous reviews and the 2 yr guarantee... we weren’t disappointed ..items were in original box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I already reviewed Used Plus (Kevin M on Trust Pilot!) but thought I'd respond to the link they sent, twice ;) but they are worth a second mention. I gave 5 stars for service and customer support.... See more
Company replied
Items turned up and worked. Had one order sent through twice due to the web page glitching and confirmation emails not arriving right away.This was processed without being queried (even though it was... See more
Company replied
Found this company online. After reading other reviews I bought a refurbished XBox one S. product was delivered quickly and safely (tracked) and in superb condition. Also spoke to a member of staff t... See more
Company replied
4.8
Excellent
128 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as described & arrived next day!
Item was as described and well packed. Safely arrived next day! Very happy and impressed customer.
27 January 2022
Reply from Used Plus
Thank you so much Duncan for your lovely review! We're really pleased to hear that you were happy with your order and its delivery. :)
For a website I didn't know. Really impressed
Was a bit worried as I never heard of this website before and considering VR is a tough one especially pre-owned came surprisingly fast. Was in the HTC Vive box too everything was packaged correctly. Only wish I went for the deluxe headstrap one but really great job :)
22 January 2022
Reply from Used Plus
Thank you so much for taking the time to leave such a wonderful review Tyler! We're delighted to hear that you were pleased with the delivery and the item that you received. :)
Product in excellent condition as…
Product in excellent condition as advertised. very well packaged. free delivery took 3 days to north of Scotland but would have been 2 days as carrier contacted me to say they had an issue with drivers and therefore a day late. communication was excellent though.
22 January 2022
Reply from Used Plus
We're really sorry to hear that your parcel was delayed due to a staff shortage with the carrier, but are delighted to hear that you were still pleased with the delivery service and the item that you received. Thank you so much for taking the time to leave a positive review! :)
Good service
4 January 2022
Reply from Used Plus
We're so pleased to hear that you were happy with our service Brendan! Thank you so much for taking the time to leave a review. :)
Thank you a fantastic product in great…
Thank you a fantastic product in great condition
26 December 2021
Reply from Used Plus
You're very welcome Ally! Thank you so much for taking the time to leave such a marvellous review. :)
Reply from Used Plus
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you were pleased with the delivery and the item that you received. :)
Great service
Great service, very fast delivery. Console works perfectly, is in excellent condition, very happy indeed.
6 December 2021
Reply from Used Plus
Hi David! We're very pleased to hear that you were happy with our service, the delivery and the item that you received. Thank you for taking the time to leave a view, and we hope you continue to enjoy the console! :)
Reply from Used Plus
You're very welcome Elzbieta! Thank you so much for taking the time to leave such a lovely review. :)
Already Reviewed, but what the heck!
I already reviewed Used Plus (Kevin M on Trust Pilot!) but thought I'd respond to the link they sent, twice ;) but they are worth a second mention.
I gave 5 stars for service and customer support.
Products are not the cheapest used goods, but you are paying for peace of mind and their service, which is definitely good value in a world these days of scammers and scalpers.
Working out their markup by comparing items to other sources doesn't take much doing but I'd say it's fair for the confidence and customer support it provides. As long as it doesn't increase, (and you can forget the cost of living rise!) at some point i'll be a happy returning customer I'm sure.
6 December 2021
Reply from Used Plus
Hi Kevin! Thank you so much for your order and your kind reviews! We're really pleased to hear that you were happy with the service that you received, and really do hope to see you again soon. :)
Had a little problem with my purchase…
Had a little problem with my purchase and they had absolutely no problem sorting the issue at all, would recommend this company to anyone.
14 November 2021
Reply from Used Plus
Hi Nicholas! It was a pleasure to assist you, and thank you so much for taking the time to leave such a lovely review. We really do appreciate it! :)
Easy/ efficient
28 October 2021
Reply from Used Plus
Thanks Sol for your kind review! We're really pleased to hear that you were happy with your order. :)
great computer.fast delivery
27 October 2021
Reply from Used Plus
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the item and delivery service that you received. :)
The tracking is a little awkward but…
The tracking is a little awkward but works great
Only criticism is that for a refurbished item, it wasn't mentioned anywhere what was originally wrong with it.
24 October 2021
Reply from Used Plus
Hi Nicholas! Thank you so much for leaving a positive review, we really appreciate you taking the time to do so. We're really pleased to hear that the device worked well, though we are sorry to hear that you found the tracking feature awkward to use. If you have any questions at all, please do not hesitate to email us at support@used.plus and we'll be more than happy to assist you. We'll also be sure to take onboard your feedback regarding the history of our stock, though at the moment all of our products are procured already fully working. We hope you enjoy your item, and thank you for shopping with Used Plus! :)
PS4 pro
I bought a PS4 pro and it runs really well but the fan is a bit louder than I expected all in all good system would shop with them again
15 October 2021
Reply from Used Plus
Thank you for your taking the time to leave a positive review! We're delighted to hear that you're happy with the system and would shop with us again. If the volume of the fan does become a problem at any point, please do not hesitate to get in touch with us and we'll be more than happy to assist you with this. :)
Great & very quick service.
Great & very quick service.
Items all in perfect condition.
Can honestly only recommend Used Plus.
10 October 2021
Reply from Used Plus
We're very pleased to hear that you were happy with our service and the item that you received, and thank you so much for your recommendation! We hope you continue to enjoy your order. :)
Received the vr in great condition
Received the vr in great condition. All working great. Delivery was quick. Very impressed. Definitely recommend buying from used plus. I would definitely buy from them again.
8 October 2021
Reply from Used Plus
Thank you so much Vania for taking the time to leave such as lovely review! We really appreciate your kind comments, and are delighted to hear that the VR headset reached you quickly and in great condition. :)
Excellent service and very prompt…
Excellent service and very prompt delivery. Everything was in absolutely perfect condition.
Works very well.
2 October 2021
Reply from Used Plus
Hi Alan! Thank you so much for your kind review. We're very pleased to hear that you were happy with the service and delivery that you received, as well with the condition of the item. :)
Great service and fast delivery
19 September 2021
Reply from Used Plus
Thank you Iain for taking the time to leave such a wonderful review! We're so pleased to hear that you were happy with the service and delivery that you received, and we hope that you enjoy your order. :)
Quick delivery Well packaged item which…
Quick delivery Well packaged item which had an accurate description online I would recommend and use again
16 September 2021
Reply from Used Plus
Thank you so much Paul for your very kind comments! We're delighted to hear that you'd recommend and consider using us again. :)
Would certainly use again
Excellent service. Refurb ps4pro delivered next day, pristine condition, in box. Price was more than acceptable. Despite short delivery time I was well notified. Could not be happier. Did exactly what it promised.
15 September 2021
Reply from Used Plus
Hi Sara! We're extremely happy to hear that you were pleased with the delivery, condition and price of the item, and we hope that you enjoy the console. Thanks for taking the time to leave a review! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.