Outside sign is for the restaurant, don't look for the Bounce logo/name, just walk into restaurant. Entrance for suitcases can be through side garage door, which is easier than through restaurant.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.
Contact info
548 Market St, 94104, San Francisco, United States
- 1 (415) 300-2554
- team@usebounce.com
- usebounce.com
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy process and helpful staff
Making the booking online was straightforward. The staff were very friendly during drop off and pick up. The location was closed to our accommodation and the just across the street from the tube, so getting to our next destination was easy.
Easy application to book this storage…
Easy application to book this storage facility, staff were on board as soon as we arrived
Gave 5 stars ,but my only drawback was location was inconvenient for us as we picked one in Kuta by a busy highway, we really needed to be beach side as we had a later flight and wanted to do last minute shopping around the Poppies area, but there really wasn’t anything around suitable:)
The luggage was safe
The luggage was safe, and the staff there helped us and was always available for us.
I highly recommend!
Quick and easy selection process
Quick and easy selection process. Drop off was smooth and our bags felt secure with security cameras located in the room where the bags are kept. Employees all spoke English which was appreciated and made communication very easy.
So easy and friendly owner
So easy and friendly owner/host . Was also a cafe . Perfect to grab a drink on the go . Smooth and easy process !
They were very very helpful
They were very very helpful, pleasant, efficient. Nothing was too difficult. Such a GREAT service. Thank you thank you, Maree🌻
A great location just a short walk from…
A great location just a short walk from the ferry port and the beach in Los Cristianos. Super helpful and friendly staff who hauled our suitcases into storage. When we picked up them up later that day, they phoned a taxi for us, loaded our bags and waved us goodbye. Now that’s good service!
A very friendly elderly couple assisted…
A very friendly elderly couple assisted me. Thank you.
Great location
Great location. Right in the middle of Piazza di Spagna! Booking online was fast , efficient, access instructions were clear and lockers were a great size.
Super easy and seamless experience
Super easy and seamless experience. This spot made for the perfect airport pit stop—quick drop-off, no hassle, and we were free to head out and explore Burlingame on foot. Such a great way to turn travel downtime into something enjoyable. Would absolutely use again!
Was easy to book
Was easy to book, quick to drop off, and quick to pick up. Excellent service for travelers needing a place to store luggage.
Perfect location
Great location, quick in and out, felt that luggage was safe.
The storage opens just at 10am and closed for lunch
The storage opens just at 10am. We waited 45 min to open. To make it faster, I decided to pay before they open so I can go on with my trip. At 10:05, nobody was there so I called the number. Someone got sent to open the door for us at 10:15am, which was ok. My bus was leaving at 1:45pm so I was hoping to grab my luggage just before but they are also closed for lunch so I had to come back 1h before my bus ride. I lost almost 2h of time I could have spend doing something else. Then when I picked up, I realized they charge 4euros per bag and I paid 13euros. I asked about it and the answer was, it's because you used Bounce, not their own platform. The reality is that I used that platform because they were late and because of it, I had to pay almost twice. Conveniently located but not great hours

Reply from Bounce Luggage Storage
Fantastic experience
Fantastic experience! Great staff and very helpful.
The staff are very attentive. Service is topnotch!
BEST PEOPLE EVER!!!!
There was a great choice of locations
There was a great choice of locations, the booking process was simple and the whole process went smoothly from booking, to drop off and pick up.
Very easy drop off and pick up…
Very easy drop off and pick up experience. Bags were kept safe and staff was very nice.
I'd use this service again
The location is easy to find and very convenient if you fly out from Tenerife South. Staff is very friendly and helpful. I'd recommend using this service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







