Us Moving services Reviews 

BEWARE of this company they are liars, con artists and scammers!!! Every nightmare review you see is absolutely true. They are brokers NOT actual movers. Will give you a lowball price, charge a deposit, my deposit was $2100 to be exact, then when the actual movers arrive, they triple the price and if you refuse guess what… there goes your deposit! It took nearly 2 months for me to get my belongings after I was forced to pay an outrageous price. Because of this company I will never in my life trust ANY moving company ever again!

This is a third-party company. They are a broker they hired Jackson movers. They took a deposit and were super friendly in the beginning. But once I They took a deposit and were super friendly in the beginning. But once an issue arose, they completely ghosted you. Shawn with USA Moving was friendly on the phone. Very responsive after I had an issue he stop speaking with me and sent me to somebody else Lisa from USA Moving. Extremely rude and not helpful. They (Jackson movers) left our rental a mess, didn’t take everything they quoted us for, broke a pantry door (which we will have to pay for), didn’t come with tools or equipment to break down our furniture and miss placed, lost or took my husbands tools, had a terrible attitude, complained about not wanting to be there and work. We had to rent a uhaul ($675) + gas to get home, paid an extra night in a hotel room and not to mention the stress and anxiety of trying to get the rest of our items packed while trying to take care of a newborn. I assumed we would fit the whole bill and not have any type of reimbursement or compensation. Broken pantry door Some items they were supposed to take. Also, we had a TV box that we kept when we bought our new TV the Styrofoam you see all over the floor was supposed to be put back into the TV box for Support. One of the workers pulled everything out and just threw it all over the floor. I had told them to take all of our exercise equipment. There is a bag of exercise bands underneath this bag is more weights in a crate and two yoga mats along with formats. Here is our pantry of goods that was supposed to be taken. Our sons room that was left a mess along with the belongings and lamp that was supposed to be taken as well. The only thing in this photo that was not supposed to be taken. Was the diaper genie located in the right corner. Hat rack that was supposed to be taken. Kitchen baskets supposed to be taken. Extra storage bin supposed to be taken. They told me they couldn’t take it unless the drawers were emptied so I did that and they still didn’t take it. I was unsure of as far as charges go, I figured there would be an extra charge since I did not add this room when I was originally quoted. Again, I understand the price difference. But when you’re paying for a platinum package, you would expect to have a little bit more courtesy with your items and attitude. I can tell you we will never use this company ever ever ever again.

Also, when our items finally arrived 3 weeks later…packed Jan 27 - arrived Feb 15!!! None of our boxes were labeled so I had to guess to figure out what was in what box.

CHECK THEIR BBB COMPLAINTS BEFORE YOU DO ANYTHING WITH THEM. THESE GUYS ARE LIARS AND CROOKS!!!!

They over-promise & under-deliver. Absolutely HORRIBLE service. They told me what I needed to hear in order to get my money and when the moving day arrived they delayed my move TWO days while severe thunderstorms were forecasted on the day they rescheduled us to PLUS my lease had already ended which i mentioned to them prior to booking their service, resulting in me having to pay my landlord rent for additional days just cause they "were too busy to make it" on the scheduled moving day. When I called to ask why they arent able to move us on the day we agreed, they said they were too busy and fully booked. I quote what their dispatcher said to me: "take it or leave it, but if you cancel you will lose your $1279 deposit". They left my family and I stranded (with 2 infant children) during the cold winter WITH NO MOVERS to help us move out of state. I had no choice but to rent my own 26' box truck and have a couple of friends help load my 4 bedroom house into the truck and drove it from TN to TX on my own. Then they kept refusing to refund my money & said they get to keep my entire deposit of approx $1279 even though NO SERVICES WERE RENDERED! I've already recovered my deposit through my CC company since they refused to cooperate or work with me. Now they wont stop blowing my phone up with demands and threats about pursuing bogus "fraud" charges every hour of every day.

VERY SHADY COMPANY THAT PREYS ON FAMILIES IN NEED.
BE WARE!! USE THEM AT YOUR OWN RISK!! THEY WILL SAY WHATEVER YOU NEED TO HEAR TO TAKE YOUR DEPOSIT AND AFTER YOU PAY THEY DONT CARE ABOUT YOU. CLASSIC CASE OF OVER-PROMISING & UNDER-DELIVERING.

I will be telling everyone I know to avoid the trouble and use a different moving company.

We had to cancel our cross country agreement with USA Moving Solutions due to uncontrollable events. I contacted the manager to cancel and request a manager approved refund, per the contract. Ultimately, I was offered 10% of my deposit back in exchange for waiving my right to write a review. Additionally, the manager told me that I could have prevented all of this from happening by requesting a clause be added to the contract that would enable me to get my refund back. Instead I was told my deposit had already been spent on the truck my stuff wouldn't have even been on (we scheduled an arbitrary date, knowing we would push out; a right we had per the contract).

My encounter with USA Moving Solutions was a learning experience for sure. I hope this review assists you with your decision on your upcoming move. I would not recommend USA Moving Solutions for these reasons. Additionally, I encourage you to ask lots of questions and share your concerns - document everything. Most importantly, know that you can better protect yourself by requesting additional clauses be added to the contract.

While we cancelled our contract with USA Moving Solutions, we declined the 10% refund as we did not agree to the terms that came with it. Do your homework - know who you're working with.

They lie to win bid load half my stuff and leave the rest without more money. Hostage taking had no choice was in a contract for closing. No time to find another. They tried charging me for pads at both ends. I lost thousands of dollars in property they would not load like they were suppose to. Also showed up late and wreaking of alcohol. They loaded stuff they weren't suppose to and not load the stuff they were

Edited to include the correct numbers, dates and details.

I booked my move with them and tried to cancel due to a passing in our immediate family and then not having my belongings insured. I tried to cancel with my sales rep Chris before the 72 hrs was up via text message and I was ignored twice. My husband called 12 hours after the 3 day cancellation window was up. i thought most companies allow you to cancel 3 days prior to your move not after booking. Their customer service was terrible. I even sent a text to the agent saying “I think I should cancel as I can’t afford this and want to go the PODS route, what is the cancellation window” (I was in the time frame) (there customer relations lady said, we’ll you stated that “YOU THINK” that was not direct enough, anyone in customer service understands that this means to cancel and they should have followed up and not ignored me) terrible response, actually it was, as I stated I can’t afford this what is the cancellation window. Mind you, I never got a response that it was 3 days after booking from the rep Chris that I had done all my communication with. They would not work with me on cancellation and are keeping $2050 deposit I put down. They never provided any services for me. I did want and tried to cancel. I can not afford to pay for the move plus 3rd party insurance. The insurance was not communicated to me until after I booked, so I messaged the 3rd party insurance company and they got back to me with how much it would be, that’s when I sent the text which was on Sunday, we’ll within their cancellation window. Also something to think about, life happens and the fact that they don’t allow you to cancel a mere 3 days after you book, to me is insane. Find a company to move your belongings that allow a cancellation window within 3 days of pickup date. Most moving companies, including PODS has this structure in their contracts. The way they treated me, there was no way I was going to let a company like this move my personal belongings across the country. It’s really a shame, they could have earned my business back had they done the right thing! My move was not even scheduled until Dec 16, or 17th. I booked on Dec 2nd. I'm a very nice, honest, and reasonable person. I specifically wanted to cancel due to them not insuring my belongings at all and we had a death in the family. I had to put my move on hold. Also, there was no way I would have them move my belongings, not being insured. The total move would have been $10k+ I can not afford this. They also offered to give me 20% of my $2050 back, they had not provided any services for me and Ibtried to cancel. This was absolutely unacceptable. This was the worst experience of my life. Losing a loved one and then dealing with a company like this durning the holidays was very traumatic. Very unfortunate, please do your homework!

Are there any minus 1 stars . do not use this company .

1) They missed the delivery date I was given by their sales team by more than a month, took about two months to get me my stuff, then didn't deliver all of it when they finally came. They then took an extra couple weeks to get me my missing couch, and then cancelled four delivery dates for my final box-- then, after that, the guy who had it just eventually told me it cost too much for him to deliver just one box. Two weeks or so after that he then told me it is permanently lost. How odd that this happened after he told me it cost too much to get to me! This caused me to ask for their customer service rep's help in getting that box back. USA then dodged my calls, told me there's nothing they can do, then asked me what was in the box that I was being so persistent about.

2) They subcontract out the actual moving of your goods. The individual they gave my goods to is a man named "Scrootney". He enjoys shouting at customers on the phone, as I have learned first-hand. I would not have hired this man given the choice.

3) USA & Scrootney destroyed two of my lamps and scratched up most of my furniture. They also damaged almost all of the boxes we gave them-- some had fist-sized holes in them.

Great company, great customer service. Every time I called I was able to talk to a live person. The showed up and did a great job. Had my beds broken down by the time we left to get food and came back. Was very impressed! Now we can start planning my moms move here!

Absolutely amazing!! Extremely professional and fast. Highly recommend them if you are looking for someone help you with your relocation needs

My experience with USA MOVING was top notch! Chris was the rep that helped me and the whole process was seamless from start to finish. Super professional

Big time scam. Run
Received estimate on 9/7/22
Shawn was our contact
We are leaving to move to Florida on this coming Sunday. We had a y haul and trailer hitch for to tow a vehicle and then we looked into having it done for us. So we call US MOVING SOLUTIONS received the quote. Told them that we needed a 26 foot truck to to carry 3-4 bedroom apartment. My girlfriend Cheri V had did all of the leg work. Then I decided to check up on the company and the reviews ….welll….see below. So I red flagged it. Called them and confronted them about the reviews. And Shawn assured me that all was legit and made excuses as to what the other bad reviews then I had more questions so I texted him back and said
I have another question about the estimate .we had planned n a 26 foot uhaul truck and a typical uhaul truck has a capacity of 1600 cubic square ft on the estimate you only have it down for half that amount. Are you saying that if there’s more than that you quoted we will have to pay more ?

He texted me back (and if I can find a way to copy and paste what he said I will) and he stated literally on the text :
No, this is a binding contract not to exceed quote. We’re simply arriving with a 26 foot truck. I added plenty of buffer space to do this job. You guys are all good to go.

I said : ok

He said: 1600cf is a 4-5 bedroom

I said : ok

He said : believe me when I tell you you are in good hands

I said : ok

Then tonight my girlfriend gets a call from the moving company that us moving solutions hire … because they are “apparently”’ a broker.
They have my girlfriend go over literally every single item. Pots and pans and brooms and mops and a basket Ridiculous right. ? count up double of what we spoke to Shawn about. They tell my girlfriend that it’s gonna cost double from $6500 now up to $12,0000.
We knew what size truck we needed we told Shawn and he even assured us per above statement
So much more I could go on and say here
The first thing though they said they had room in another truck to fit our stuff in as they were headed that way. But then says we getting Our own truck. See others below that were told same scam story.
We ended up calling our card for fraud and Cheri was willing to have card to become unusable. Because they shut your card down if you file fraud. Thank god. Almost lost our money.

Shawn will make some excuses. But not here. I said we needed a 26 foot truck to hold that size apartment. Which it easily does and he said we were all set with that price and that truck. Period. No excuses about the moving company you hire either. You said we were good to go.

Shame on Shawn.

Derick and Cheri of Albany NY

And yes to you are reply YOU ARE USA MOVING SOLUTIONS. Just like all the other posts in here. Same email and everything. So stop lying. Going to BBB next as wel as state attrorneys.
You guys are scammers with fake reviews.
You intentionally make money off of not giving depsosits back when it’s too late after the second call to go over items. Then you double it. You lied to us. I have the texts to prove it as well. From Shawn I’ll keep pushing this as far as I can go. All social media etc

Just stay away. The entire business model is a bait and switch scam.
1. Because noone walks through your home, the sales agents rely on some software that is allegedly super reliable. It's not even close! We gave them a thorough inventory, and our agents claimed that our amount was in the mid 2000 cu ft. When the truck driver showed up, he claimed it was over 4300 and wanted $10,000 more than our original estimate. It ended up being somewhere in between, and we did have to use additional transportation of our own. The movers were only able to fit about half the boxes, none of our appliances, and none of our outdoor furniture or garage. They also left behind two large items of furniture. All of this was listed on our inventory in the estimate, yet none of it fit in the alleged space.
2. I was initially hesitant to sign up, but the sales rep boss called and offered significant discounts to encourage us to sign on. I was still concerned about space and even sent pics of our garage, etc. They assured us that it was all properly calculated, so we paid the deposit.
3. Three days before, the QA guys called, increased our estimate by 400 cu ft and increased the cost by $4,000 by double counting items of furniture (that we had since broken down and boxed). I was in a rush to go to my daughter's farewell party and told him I didn't want to pay that much, and he said I didn't have to use it all, so I just paid the additional deposit and figured it would go towards the original balance.
4. That evening, I sent an email documenting that conversation and reiterating in writing that I could not afford to exceed the initial budget and still intended to move using the original quote.
5. The day of the move came, and Western Van Lines showed up (read their reviews if you want to see the alleged "quality" moving companies these guys broker to). The driver refused to honor the first estimate, USA moving solutions refused to honor the original estimate, and both parties claimed that they would keep our 5k deposit and drive away and do nothing if we didn't pony up the remaining money.
6. Western Van Lines also tried to charge us over $1,000 in incidentals on the day due to allegedly "bulky items" (of which there is no objective criteria to define) and $75 for every 7 stairs they had to climb. The only thing we had been warned about prior to the move was one $75 stair charge for a full staircase, which we agreed to (not the $225 they tried to charge).

There was a lot more that went into this, including dozens of phone calls and poor customer service, etc, but I can tolerate that. What I hated was being lied to and scammed with a bait and switch after we repeatedly explained that our budget was limited. Please save yourself the trouble and just find a different company with a bit more integrity.

Scam/ fraud , most unreliable And unprofessional are the best words to describe USA moving solutions which is a broker company by the way. I called around and read reviews to find a company to move my goods from Maryland to California . I came along USA moving solutions and spoke with the biggest sale / liar representative named Christopher. I am very familiar how these brokerage moving companies work and once again fell for their lies and tricks. I spoke to Christopher who is a senior sales rep on mid July . At that time I asked him a very important question / such as do you have a truck that will be able to deliver my goods by the first week of august? He then called dispatch and called me back assuring and guaranteeing that they have a truck which is leaving Maryland by the end of July And will arrive in california and deliver my goods by the end of first week of august. My goods have been picked up on July 24 And to this date I have no information about when my goods will be delivered . In addition I have been calling and sending emails to USA moving solutions to inquire about the delivery date and have been given the run around via telephone and email by some rep named Lisa O who pretended to be the manager when I asked for a supervisor. The first email received from her stated that the carrier has 21 days from my first available date which was July 26 then she said that now the carrier has 30 days. She is also very unprofessional , doesn’t follow
Through and is very rude . This company is a scam company , very unreliable I wish I would’ve never signed up with them- they lie , mislead , scam people and take advantage of people who are in need. Moving across the state is a very stressful event- these scammers do nothing but adding pain to your moving experience. At this point because I see how they handle things I do not trust that my items will be ever delivered and not broken . If you want your items to arrive on time , not broken, and you want good customer service and piece of mind while dealing with professional people do yourself a favor and hire pods or another trustworthy company. USA moving solutions is a scam.

BEWARE!
TL;DR:
They raised our quote by 50% a couple days before the move, booked us movers who had 1-star on Yelp and were not accredited, the movers never showed up, called us, or returned any of our calls, and USA Moving Solutions refused to give us our deposit back.

Please look USA Moving Solutions up on the Better Business Bureau. They are not accredited and have an "F" rating. It has become abundantly clear that their 5-star reviews on Google and Yelp are fake.

Before the Move
We booked our move with USA Moving Solutions about 24 days before our move. They quoted us at 429 ft³, and $2,861, and we accepted. Three days before our scheduled move, we got a call from USA MS because they wanted to go over our inventory again. We had added a couple of items and removed a couple, but no large furniture or appliances had been added. I was told that the estimate needed to be updated from 429 ft³ to 613 ft³ (a 43% increase), and the price went from $2,861 to $4,380 (a 53% increase). I was told they needed $600 to reserve that extra space on the truck, but thankfully I stood my ground and refused. The deposit is non-refundable, so they give you a competitive price to get your money, and then ask for more shortly before the move. This forces you to choose between forfeiting your deposit, paying a much higher price than you agreed to, or not having space for all of your belongings.

The Move
Our two-day moving window was July 30th and July 31st. We hadn't heard anything from the movers on the 30th, so I started doing some research. USA Moving Solutions didn't give us the mover's information until July 29. I was told that all of their movers were accredited, but this was a lie. The moving company had 1-star on Yelp. When booking with USA Moving Solutions, they refused to price-match estimates from 1-star companies, because they said they "were not reputable companies." I was fine with that, but then was very frustrated that they booked movers for us who, by their standards, were not a reputable company.

Now, on the 31st, we were waiting all day for the movers to come. The movers never reached out to us in any way, and we tried calling them over 20 times, but their voice-mail box was not setup. USA Moving Solutions also never contacted us, but we had to call them multiple times to figure out when the movers would arrive. They had also not heard from the movers (4:30pm on the 31st), but told us that as long as the movers arrive by midnight then they would have honored the contract. Since we needed to be out, we called up some friends, and were able to get our belongings into storage that night, because the movers never arrived.

The next morning, USA Moving Solutions reached out to ask how the move went. We told them that the movers never showed up, and that we wanted the deposit back since we received no service. They told us the 2-day pickup window is just an estimate, and movers could arrive anytime after that estimate, so if we wanted to cancel it would be considered a late cancelation. They also told us the movers had a flat tire, and that's why they didn't make it. A few minutes later, I got a call from the movers. The movers told me they had filled up their truck the day before, so they couldn't fit our belongings.

After refusing to give our money back, we disputed the transaction on the grounds that we never received a service. We got all of our money back. Don't be threatened or scared when they try to point our the terms of the contract. Just because they put it in a contract, does not mean it is legally binding. This is a cold.group of people, and they do not deserve to make a living in this disgusting way.

We hired USA moving Solutions because of their rating on Verified Movers and the promise that they had a network of trusted contractors who they work with around the US for moves. However, their subcontractors, Your Way Movers, were not knowledgeable or professional movers. As a result this was a nightmare move.

We had contracted with USA Moving Solutions for “Platinum Service” packing and delivery. However, the subcontractors (Your Way Movers) were not ready to provide full packing of our goods and arrived with U-Haul and Home Depot boxes and very limited packing supplies and blankets. We had to help them pack our goods and they used the extra boxes and quality packing tape we had purchased for ourselves.
They also did not provide any flooring or wall protection. As a result, the flooring and carpet were tracked and we had numerous holes in our walls, chipped paint and scuffed walls and corners.
On the delivery end at our newly constructed home, the issues were similar. However, in addition they could not fit our refrigerator freezer through the doors without removing the refrigerator doors. They refused to remove the doors and refused to get a third-party to assist them. So they put it in the garage and informed us that they had delivered the refrigerator and we would be responsible for getting it inside the house.
USA Moving Solutions raised the price by $5,000 during the final inventory of our goods, four days before our scheduled move, because their estimated cubic feet increased. However, we did not add any significant items. After our goods were loaded, Your Way Movers raised the price by another $5,000, or they would not deliver our goods. This increase was due to the fact that they calculated full capacity of their moving trucks, despite the fact the trucks were not fully loaded.
In addition, the movers did not tag and label the items they moved and did not provide us with a bill of lading.
I have relocated eight times in my career and USA Moving Solutions and their subcontractor, Your Way Movers, are by far the worst movers we could have ever imagined.

Those positive feedbacks you see, I have hard time to believe they are real.
If you want to have the worst experience, go with them.
I got charged double at the end, got into all scams you can possibly think while dealing with this process and got a lot of my things broken when they got to my new place. They do not move your things. They hire someone else and that is it. You are paying for them (for what?) for finding another bad company to make your move and they do trick you into thinking they will take care of your move and things properly. Had moved 4 times before this one and this is by far the worst experience I've ever had. Run away from them.

If you are looking for the worst moving experience then you can hire this company. They will quote you super cheap, than two days before double the cost; Then take your money, hire 3rd party movers who will then ask for more money and say that USA moving solutions doesn’t know how to properly gage how much space it takes to move someone and they aren’t prepared for the request. They won’t arrive when promised and if and when you call them they don’t help or assist they just avoid you. Provided zero follow up during or after any part of the move just to see how it went or if anything was needed. They just want to collect and run, this company will bait and switch you at every corner. It would have been cheaper for me to throw everything in the trash and buy new at my new home. I still had to rent a uhaul and find other moving solutions because they don’t know how to help plan a move. If one good thing comes out of my situation is that you do not use them to move and save yourself the stress and heart break that will come from using this company.

I was just contacted minutes before the truck was supposed to be here and told that I will not be moved today. I am very very upset and disappointed in USA Moving Solutions. Lisa, the dispatch manager was the one who called to inform me. She was very rude, impolite and not empathetic to the situation at all. When I asked if she could give me her managers information she said that she answers to the silent owners who don't take customer phone calls and that there was no one over her that I could speak to. This is very unprofessional and not like the service you promised me I would receive. After hysterically crying she was able to magically find another company that can pick me up tomorrow, but this is at the expense of the hotels I booked along my drive and at the expense of additional fees I will face because I cannot vacate my apartment tonight. I need to know who I can reach out to in order to escalate this. This is completely unacceptable

If you value your belongings, don't select this moving company. Out of the handful of items we had Apex move, many are damaged beyond repair including a bunk bed, an antique Ethan Allen headboard, and a dresser. Sadly, these items are now fated for the dump, and we must spend thousands of dollars to replace them.

Additionally, unbeknownst to us, our items were unloaded from the truck and stored at a warehouse for an extended period of time. At the warehouse, the office manager decided not to load our media stand onto the truck due to a lack of space. The media center was included in our contract, but he took it upon himself to omit it from the delivery. As a result, we are now out another $600.

The extent of the damage, combined with the carelessness of the company's management, has totaled well over $3000 in replacement costs for commensurate quality furniture.

We sent a message to the office manager to document the damage and received the following response: "[explicative] off." Needless to say, we were stunned by his lack of professionalism.

To make matters worse, the estimated delivery date was June 21st. Our items didn't arrive until July 3rd. They failed to provide us with updates for more than two weeks, which severely hindered our ability to plan our 2,000-mile trip back to our primary residence. We needed to book a flight that cost us another $550.

At the signing of our contract, we were promised a full-service experience. When our delivery finally arrived, our driver was alone. He diligently attempted to move our belongings independently, but they were too bulky and heavy to be managed. This resulted in my husband having to lend a helping hand, which is not what we signed up for. If we had wanted to move our belongings, we would have rented our own truck.

Do yourself a favor and learn from our mistakes. Rent a Uhaul and move your belongings yourself. Not only will you save on the cost of the move, but you can ensure that your possessions arrive intact. If this isn't an option, hire a more reputable, costly provider like Allied to guarantee timely, customer-centric service.


Do yourself a favor and learn from our mistakes. Rent a Uhaul and move your belongings yourself. Not only will you save on the cost of the move, but you can ensure that your possessions will arrive intact. If this isn't an option, hire a more reputable, costly provider like Allied to guarantee timely, customer-centric service.