I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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The 34" inseam pants were 30."
The 34" inseam pants were 30." What is the point having the options for waist and length sizing when it is so far from being truthful? Having to pay shipping and restocking to return due to company's false advertising is icing on the cake. I don't recommend ordering, as you won't know what you are going to get.
5 August 2026
Reply from us.motelrocks.com
Hi Amelia, I am very sorry to hear that you have experienced this sizing issue with your item - please make sure to always reach out to the customer service team if you encounter an issue so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Sent the wrong thing and can’t find…
Sent the wrong thing and can’t find anywhere how to resolve this.
4 August 2026
Reply from us.motelrocks.com
Hello, I am very sorry to hear that you have received an incorrect item - it looks like you have reached out to the customer service team today and an advisor from the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Angelina, thank you for leaving a review. I am so glad to hear that you have been happy with your items and I hope to see you shopping with us again!
Motel x
not accurate
i’ve bought jeans from here before and the jean colors are always spot on but this time the colors of jeans I got were no where near the colors that appeared on the website.
4 August 2026
Reply from us.motelrocks.com
Hi Melanie, I am very sorry to hear that you have experienced an issue with the colour of your recently purchased jeans - please make sure to reach out to the customer service team with some photos of your item so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Cute skirt
Fast delivery. The skirt I ordered was lovely, great quality and fit well. I normally wear a size 8 medium, size 29 jeans. I ordered the size medium, love it!
4 August 2026
Reply from us.motelrocks.com
Hi Julie, thank you for your review. I am so pleased to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Everything I buy from here fits perfect…
Everything I buy from here fits perfect and is well made!
27 July 2026
Reply from us.motelrocks.com
Hi Renee, thank you for your review. I am so pleased to hear that you have been happy with your orders and I hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Mia, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
Shipment communication lacking
Still waiting for exchange as well as another order that was made. No communication
There is no communication team as the phone number says to call again later no matter what time of day. And the online chat says all agents are offline no matter what time of day. The one email i have that it has been shipped connects me to a link that say the carrier has not received the package in the past 10 days. How about you leave me a number to to a person that will answer
27 July 2026
Reply from us.motelrocks.com
Hi Kelly, I am very sorry to hear that you have experienced an issue with these orders - please make sure to check your email for our shipping confirmation and if you have any problems with delivery then reach out to the customer service team who will be more than happy to help out!
Motel x
gorgeous but kinda big
nice top good quality (it's double layered) and super cute. I usually get medium tops (small chest though) and it was very big on me, but a safety pin in the back fixed it. so many compliments
27 July 2026
Reply from us.motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have been happy with your item and I hope to see you shopping with us again!
Motel x
Very fast shipping
27 July 2026
Reply from us.motelrocks.com
Hi Kenzie, thank you for leaving a review. I am pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
I was sent the wrong package
I was sent the wrong package, talked to someone at the help email about it, and have not received an email saying that I will be sent the right stuff.
6 August 2026
Reply from us.motelrocks.com
Hi Darcy, I am very sorry to hear that you have received an incorrect shipment - I can see that you have sent over some images ss requested and I will make sure that an advisor from our customer service team is in touch with you to get this resolved today. I apologise for the inconvenience caused.
Motel x
Paid for extra shipping and didnt…
Paid for extra shipping and didnt arrived on time. I asked for a discount on another order and only offered 20% discount on items that were not on sale, which didn’t worked for me because the items i ordered before were indeed on sale. So terrible experience.
3 August 2026
Reply from us.motelrocks.com
Hi Ana, I am sorry to hear that you have experienced a delay with your delivery - it looks like the parcel arrived 1 day later than expected and we will be raising this with our courier. It looks like there was some confusion regarding our shipping times and we will of course take your feedback on board regarding this. I apologise for the inconvenience caused.
Motel x
Great Support Through a Delivery Issue
I accidentally entered an incomplete delivery address when placing my order, so the issue was my mistake from the beginning.
Unfortunately, the courier was not very helpful, and I had a difficult time getting any assistance from them. However, the Motel Rocks customer support team was very responsive throughout the entire process. Chelsea kept me updated, investigated the situation, contacted the person who received the parcel by mistake, and ultimately arranged a full refund when it was clear I could no longer collect the package.
Although the situation was stressful, I really appreciate the excellent customer service and communication from Motel Rocks. They handled the issue professionally and helped resolve it despite the delivery problems. Thank you for your support!
24 July 2026
Reply from us.motelrocks.com
Hi Reyna, thank you for leaving a review. I am so pleased to hear that Chelsea was able to help you out during this frustrating situation and ultimately get this resolved - your kind feedback will be passed on to the team, we really appreciate it. I hope to see you shopping with us again!
It was NEVER DELIVERED and customer…
It was NEVER DELIVERED and customer service NEVER answered my emails
3 August 2026
Reply from us.motelrocks.com
Hi Chloe, I am very sorry to hear that you have not received your order - unfortunately we have been unable to locate any correspondence from you regarding this. Please reach out to the customer service team via email, chat or call to speak with an advisor who will investigate this for you. I apologise for the inconvenience caused.
Motel x
I purchased a top and it was very see…
I purchased a top and it was very see through and i couldn’t tell on the website so i will be returning but besides that I absolutely love motel rocks and have had a great experience.
3 August 2026
Reply from us.motelrocks.com
Hi Mia, I am sorry to hear that you were not completely happy with your item and this feedback will be passed on to the relevant team. I am glad that you have had an otherwise positive experience and hope to see you shopping with us again!
Motel x
The product is SO CHEAP material feels…
The product is SO CHEAP material feels like plastic
27 July 2026
Reply from us.motelrocks.com
Hi Brandy, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Jill, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Really good quality jeans
Really good quality jeans! One pair fit me perfectly however the other one same size same jeans but different wash fit me differently. They are still great jeans and I’m going to be wearing them so much! Also as a girl who’s 5’10 they are long enough on me and almost reach the floor.
31 July 2026
Reply from us.motelrocks.com
Hi Laura, thank you for leaving a review. I am so pleased to hear that you have been pleased with the jeans and the lengths we provide. I am sorry to hear that you experienced an inconsistency in sizing with your different washes and please make sure to reach out to the customer service team so that they can help you out with this!
Motel x
Reply from us.motelrocks.com
Hi Astrid, thank you for your review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Lanita, thank you for leaving a review. I am so pleased to hear that your granddaughter was pleased with the gift and I hope to see you shopping with us again!
Motel x
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