Cute saleswomen came through our neighborhood wearing cow costumes, how could I resist. I'm into my third week of the service. The product quality is excellent: my weekly order is milk and eggs, and h... See more
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Review summary
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Reviews shaping this summary
The response regarding my worry for an absence of a product was promptly explained and was explained clearly. The response was written kindly which I appreciate so much. Your team is doing great work... See more
I was just saying how much I missed the idea of fresh milk being delivered to your doorstep like the movies! Haha! I was so pleased to have met the two amazing reps in the cutest milk/cow outfits lite... See more
Company replied
I receive my delivery every Saturday from The Modern Milkman and I am extremely happy with the service. The staff are always friendly, helpful and very understanding. They genuinely care about the... See more
Company details
About Modern Milkman US
Written by the company
Shop sustainably with confidence
Fresh groceries delivered to your doorstep
We source quality, bringing farm to doorstep freshness with every delivery. By partnering with trusted local farmers, bakers, and producers, we deliver food you can feel good about serving your family.
Choose your weekly essentials from our range of farm fresh milk, eggs, bread, juices, and more. We deliver once a week during the day based on your area, and you can track every order.
Edit your order up to one day before delivery, pause anytime, and enjoy the flexibility of no contracts.
We proudly offer milk and juices in returnable glass bottles to help reduce waste while bringing back the freshness you remember.
Fresh food. Less waste. Delivered simply.
Contact info
United States
- us.modernmilkman.com
Join The Round
4.4
Excellent
648 reviews
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Not for all
The shop has items visible and unavailable in my area. There is limited things to choose from making it not worth repeat buying every week. The stuff that is available are things I do not use enough to warrant spending the money on it weekly.
21 July 2026
Reply from Modern Milkman US
Hi Andrea,
Thank you for sharing your feedback with us! We completely understand how frustrating it is to see items in our shop that aren't available for delivery in your area, and we apologize for the disappointing experience.
I have passed your feedback to the relevant teams so they can review how regional availability is displayed in our shop and work on expanding our grocery selection to better suit your weekly needs.
We really appreciate you taking the time to give us your thoughts, as customer feedback is essential in helping us improve our range and service.
Kind regards,
Irene
I love the ease of use of your website… I love the experience from end to end
I love the ease of use of your website when placing the order all the way through the professional delivery in one of the best looking vans ever. I just love the whole experience and continue to recommend it to my family and friends.
24 July 2026
Reply from Modern Milkman US
Hi Judy,
Thank you so much for such a wonderful review!
We are absolutely thrilled to hear that you enjoy using our website and that our delivery team and eye-catching vans have made such a great impression! Delivering a seamless, top-quality experience from click to doorstep is what we strive for every day.
Knowing that you continue to recommend us to your family and friends truly means the world to our entire team. Thank you for your support and for being such a valued part of our community!
Kind regards,
Irene
The quality of products the convenience…
The quality of products the convenience of delivery.
21 July 2026
Reply from Modern Milkman US
Hi Everald,
Thank you so much for the great feedback! We are thrilled to hear that you are loving both the quality of our products and the convenience of doorstep delivery.
We truly appreciate your support and look forward to bringing you your next order!
Irene
The concept is great but
The concept is great . Products seem good enough but first delivery and the guy doesn’t know eggs shouldn’t be left out in 90 degree weather and couldn’t be bothered putting them in my cooler . Customer service is awful!!! Yall didn’t even try and do anything to make it right and we’re fine with me canceling.
23 July 2026
Reply from Modern Milkman US
Hi Victoria,
Thank you for sharing your feedback, and please accept our sincere apologies for your delivery experience. We are deeply sorry that your eggs were not placed in your cooler as expected, especially in 90-degree weather, and that your interactions with our customer service team made you feel like your business was not important to us. That is certainly not the level of care and service we aim to provide.
We have passed your feedback directly to our local delivery and customer service teams so we can address this with the driver and ensure we take steps to improve.
I will also be reaching out to you via email shortly to ensure that any outstanding issue is resolved for you. We truly appreciate you giving us a try and helping us improve.
Kind regards,
Irene
I want to cancel the subscription but…
I want to cancel the subscription but you website doesn’t allow me to do so. No phone number to reach out, and nobody answered my email
22 July 2026
Reply from Modern Milkman US
Hi Aline,
Thank you for leaving your review, and please accept our sincere apologies for the frustration caused when trying to cancel your subscription. We completely understand how inconvenient it is when you are unable to manage your account options online or get a prompt response to your emails.
Your feedback regarding the website cancellation process and communication delays has been passed directly to the relevant team so we can make the necessary improvements.
As we want to make it right, I investigated your account and see that a member of our customer service team has reached out to you regarding the email you sent and to process your cancellation request. However, we sincerely apologise if you did not receive the email.
I can confirm that your milk round is now closed, and no further deliveries will be made or payments taken from your account.
Thank you for trying us, and we wish you all the best.
Irene
Good service and produce.
17 July 2026
Reply from Modern Milkman US
Hi Jenny,
Thank you so much for the fantastic review! We are thrilled to hear that you are enjoying both our service and the quality of our produce.
We truly appreciate your support and look forward to bringing you your next delivery!
Irene
Excellent product!
Excellent product!! Is just that we are small family and don’t use much ! One thing I didn’t like is that they leave the product outside in the hot weather and I never receive a message to let me know it was deliver
13 July 2026
Reply from Modern Milkman US
Hi Laura,
Thank you for taking the time to leave us your feedback! We are thrilled to hear that you love the quality of our products, though we are sorry for any frustration regarding delivery notifications and warm weather.
Our drivers typically leave orders in the designated safe space or delivery area noted on your account. To help keep your items safe and fresh until you collect them, we offer insulated coolboxes designed to protect perishable goods from the elements or you can use one you have.
We have passed your feedback regarding delivery notifications directly to our team so we can continue improving our service.
Thank you again for giving our service a try, and we wish you all the best.
Irene
Love the ability to change ( add or remove) items as needed.
Love your products and your attention to my feedback. It is easy to customize my orders and this flexibility is a huge plus. Thank you.
18 July 2026
Reply from Modern Milkman US
Hi Eliza,
Thank you so much for the wonderful review! We are delighted to hear that you love our products and appreciate our commitment to listening to your feedback.
Providing a flexible, easy-to-use service that adapts to your needs is always our top priority, so it’s fantastic to know the order customization is working so well for you.
We truly appreciate your support and look forward to bringing you your next delivery!
Irene
Products and Deliver
Delivery, products - might be my imagination, but milk in a glass bottle taste so much better. I added fresh butter to one of my deliveries, don't think I will go back to store bought.
19 July 2026
Reply from Modern Milkman US
Hi Rose,
Thank you so much for the wonderful review! There really is something special about cold milk from a glass bottle, and we couldn't agree more about fresh butter—it's hard to go back once you've tried it!
We are thrilled to hear you're loving the deliveries and products. Thank you for your support, and we look forward to bringing you your next order!
Irene
Great service and very convenient!
20 July 2026
Reply from Modern Milkman US
Hi Robert,
Thank you so much for the fantastic review! We are delighted to hear that you are enjoying the service and finding it so convenient.
We truly appreciate your support and look forward to bringing you your next delivery!
Irene
Reply from Modern Milkman US
Hi Rosa,
Thank you so much for the wonderful review! We are thrilled to hear that you love the milk and enjoy having it delivered to your doorstep every single week.
We truly appreciate your continued support and look forward to your next weekly delivery!
Irene
Very happy with my milk.
19 July 2026
Reply from Modern Milkman US
Hi Sylvia,
Thank you so much for the lovely review! We are delighted to hear that you are very happy with your milk.
We truly appreciate your support and look forward to bringing you your next delivery!
Irene
Reply from Modern Milkman US
Hi Esther,
Welcome to the family, and thank you so much for the fantastic review! We are absolutely thrilled to hear that you are enjoying the service as a new member and recommending us to others.
We truly appreciate your support and look forward to bringing you many more great deliveries to come!
Irene
Reply from Modern Milkman US
Hi Angela,
Thank you so much for the lovely review! We are delighted to hear that you are enjoying both our products and our service.
We truly appreciate your support and look forward to bringing you your next delivery!
Irene
Reply from Modern Milkman US
Hi Roseli,
Thank you so much for the great review! We are delighted to hear that you are enjoying our products and experiencing reliable, on-time deliveries.
We truly appreciate your support and look forward to bringing you your next order!
Irene
My order was kept cold
My order was kept cold, came within the window of time, All items were correct
16 July 2026
Reply from Modern Milkman US
Hi Claire.
Thank you so much for the wonderful review! We are thrilled to hear that your items arrived perfectly chilled, right on time, and with everything correct in your order.
We truly appreciate your support and look forward to delivering to you again soon!
Kind regards,
Irene
Reply from Modern Milkman US
Hi Melanie,
Thank you so much for taking the time to leave us a review! We are delighted to hear that your food is always fresh and arriving right on time.
We truly appreciate your support and look forward to delivering to you again soon!
Kind regards,
Irene
very disappointed once again...your…
very disappointed once again...your drivers are not following direct at all it is 90 degrees today and again they left my milk at my front stairs in this heat when the directions state back door in the porch cooler for some reason they just wont do it...in the winter I wouldnt care but this is a health issue...If you don't address this you are going to lose your business
6 August 2026
Reply from Modern Milkman US
Hi Christine,
Thank you for taking the time to leave us your review. We are truly sorry to hear that your milk was left on the front stairs in the heat rather than in your porch cooler at the back door. We completely agree that proper delivery placement is essential, especially on hot days.
We take this very seriously. We have now updated the delivery instructions on your account and issued a direct reminder to your local delivery team to ensure these notes are strictly followed. I have also sent you an email to make sure this issue is fully resolved for you.
We really appreciate your support and for helping us improve.
Irene
Great products. Terrible delivery.
Great products.
Terrible delivery.
My delivery instructions are very clear because there are two separate apartments at this property, each with its own entrance, cooler, and delivery fee. Despite that, my order was once again left at the wrong entrance, outside an open cooler that wasn’t even mine.
To make matters worse, one bag was left open and a package of bagels had been removed from the bag and left directly on the ground. After last week’s experience with wildlife getting into our groceries, I had no way of knowing whether anything had been tampered with or contaminated. It was incredibly frustrating and disappointing.
We pay separate delivery fees specifically so each household receives its order at the correct entrance. This has been an ongoing issue despite previous feedback, and it has completely eroded my confidence in the service.
24 July 2026
Unprompted review
Reply from Modern Milkman US
Hi there,
Thanks for taking the time to share this review, I'm sorry to hear your deliveries weren't left in the correct place. This isn't the standard we expect from our drivers.
I'd love to speak with you about your experience however, there aren't any contact details attached to your review. A secure email was sent from Trust Pilot to request some information but we never heard back so haven't been able to contact you directly.
Please can you pop an email to customersuccess@themodernmilkman.com, we'd love to ensure this is fed back and reviewed so we can make improvements for future.
Thanks,
Charlotte
excellent service
excellent service, love the variety, love the produce, you never know what you'll get, which i like. great products.
13 July 2026
Reply from Modern Milkman US
HI Robert,
Thank you so much for the fantastic review! We are delighted to hear that you are enjoying our excellent service, produce, and the element of surprise with our product variety.
We truly appreciate your support and look forward to bringing your next order!
Kind regards,
Irene
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