A BATHING APE® OFFICIAL Reviews 

After reading previous reviews I was sceptical about ordering. However all my items arrived within 48. All were correct in size and as described. Would definitely shop here again.

Be aware I ordered my brother a pair of shoes that cost £279 for Xmas, in the 20th advised it would be here before Xmas item was dispatched then went missing and never ever got delivered! They are not telling me I need to claim through the couriers and this could take up to 2 months! Do not waste your time and money seems like a regular occurrence from reading other reviews very weird I will be taking this further and suing them

Beware of this company. I found an attempted charge from them for 305GBP on my travel debit card. Lucky it was a debit card and I had taken all my money out because someone had attempted to hack the card.

Fu*k you, I didn’t even get any product that I ordered. Instead I got a sunglasses from Pit Viper

What a Mickey Mouse bunch their customer service in the UK is ! Returned a pair of shoes as I ordered the wrong size. They are refusing to accept the return as the box which arrived with the corners torn, was returned with the corners torn. Disgusted that a worldwide brand can treat their loyal customers who order many time through the year this way. If you ever receive an item from BAPE, check the packaging and let them know so you don't get this disgusting treatment

Buyers beware… ordered trainers for my daughter almost 4 weeks ago. Item never arrived and Bape refusing to provide a refund, saying I have to claim from their courier! Customer services couldn’t care less… avoid at all costs!

If I could give no stars I certainly would. I tried to purchase my son a ridiculously expensive hoody for Xmas and the website detailed a free mask. On checkout it was charging me for the mask. I emailed customer services who agreed to honour this. After sending several screenshots showing my basket with the free offer they never honoured this. Poor to say the least. Shame on you.

They told me my purchase would be shipped in 1-2 business days. No dispatch email so I emailed them. No reply. Then I messaged them. They eventually replied and said they would ship it that day. No dispatch email. Chased them twice afterwards. They eventually replied and said they can’t locate the item. So how about refunding me? I feel completely ripped off. Definitely not a reputable company and I will never purchase again. They owe me £100s and I will be pursuing a claim.

My package was never delivered through FedEx. I explained to them I was not present on the three attempts someone came to deliver. Long story short waited through the 30 day investigation period to be told there’s nothing they can do. FedEx told me Bape had to file the claim since they’re the merchant Bape refused. I’ll never buy anything else from them besides the pieces I already own. Never have I ever dealt with any company this greedy smh.

This place is wack asf can’t tell me where any of this stuff was built an if it was Japan what are they doing rn

1st floor boys

The rudest customer service I've ever received, including a shouting argument and threats were made by both staff. This all came from asking them about some of the products which they was absolutely lazy and disrespectful when responding to me.

I was wearing a full bathing ape outfit, I have been shopping with bape for 20 years.. this was absolutely horrible. I would like to be contacted and want a full apology from both workers

Ordered the white shark apsta low top shoe directly from us bape. Received order and opened box to see red marks all over shoe, tried to contact through multiple emails and phone calls with no reply. Terrible customer service can not shop with them again and buy a $350 faulty item!

Order #289456

I am very disappointed. I went there for a christmas present for my boyfriend. After being rudely disregarded by the staff I finally got my hands on the shoes he had been asking me for for months. I do not shop there and wanted it to be a surprise. I asked for a 9 and they gave me a 9 and a half then didn’t check the box at checkout and the insoles were missing. I went back to say i got the wrong size after he tried them on and they were too big. they then informed me i could not return or exchange. No one informed me this at checkout??? there were not signs and i only knew after i looked at the receipt. This is complete deception and taking advantage of a customer. not only did they give me the wrong size but they didn’t even check to make sure all components of the shoe were there??? plus the woman at the counter had an attitude. I went back again to get the insoles and they refused to believe me until they checked footage of the camera. they then proceeded to give me used insoles from the display show and now only a week later he hasn’t even worn them as we are trying to sell them and the strap is already deteriorating. this is rediculous. getting 0 help in store and from customer support i have contacted multiple times. For 300 and the “reputable” brand id expect better treatment.

I bought something in late July, it arrived 2 weeks later without tracking ever provided. All items were there, but one (a bag), was broken at the zip, completely ripped and separated from the bag. It's impossible that the packer wouldn't have seen it.

Anyways, took 2 photos, sent an email. It's now December and they've never responded, which obviously means no refund, unusable bag!

Never again. Mine was sent from Hong Kong.

Absolutely horrible. No real way to contact them at all. They will not contact you. Their line is never answered & mailbox is full. $200 & they have to file the claim since fedex doesnt respect the customers claim, the seller has to file it & i cannot contact no seller. ABSOLUTELY HORRIBLE. IT IS NOT WORTH IT. THEY SUCK.

Spent $263 in international bape webstore. They sent the parcel but did it wrong, so it could not be delivered. "You will soon receive a refund", they said, "within 5-10 business days".

4 weeks passed: no refund, complete ignore by bape support.

+5 weeks: wrote to the parent company, recieved a refund.

BAPEDDUORD00000307

BAPE is excellent quality and honestly worth the price. I think the workers should get discounts though, I was shopping in Paris and found out that they buy practically all their BAPE clothes themselves. If the workers got discounts, I would give it 5 stars!

I order $300 worth of stuff the day after Thanksgiving for Xmas presents and it has never arrived. My account was charged, there is no phone number for customer service only an email that is llisted as 24hr service. I have sent 4 emails the past two weeks and ZERO response. I have no way to get my merchandise or my money back and no onerous no way to contact.

The worst customer service ever. Paid a ton for a shirt. Waited for 1 month then they sent me a small in a large package. Tried to return it and they told me to “give it to a friend or sell it online” and they would refund me $20. They are horrible. Would never ever recommend them.

Bought a jacket and shirt for my son and when it came it was baby clothes, emailed them to have them fix it still waiting been over a week!