Chinology Reviews 

1,784
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and refreshing cooling feel of the masks, noting that they are very comfortable to wear and easy to incorporate into a daily routine. Consumers also appreciate the prompt delivery service and the visible improvements in skin firmness, overall smoothness, and jawline definition after consistent use. However, some people mentioned unexpected recurring subscription charges and frustrating difficulties when trying to manage or cancel their orders. A few reviewers also experienced noticeably delayed international shipments or received incomplete packages containing missing products instead of their full order.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and provides a pleasant,... See more

Quality

Consumers find quality to be positive, noting that the masks feel cooling and comfortable to wear. Many... See more

User experience

Customers had positive experiences with user experience, finding the product comfortable, relaxing, and very... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel it working but I only use it occasionally so I think it might be best to use the masks regularly as one every day for a week ? It is easy to use and very comfortable I am reluctant to take the... See more

Rated 4 out of 5 stars

Speedy delivery and kept well informed throughout by email. Have used the mask 3 or 4 times and it does seem to be making a difference, feeling more firm and toned.

Rated 4 out of 5 stars

No issues with shipping. Got the product quickly. I took advantage of the buy 5-get 5 offer so I have plenty of masks to last a while. I use each one 5 times per the company saying each mask can be us... See more

Rated 4 out of 5 stars

This seems like a very good idea to support flabby chin tissue and firm up jawlines. Its not a new idea but some of the old ideas are the best! I can't give it a 5 (yet) as I have not used the mask l... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(1,784)

560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Company charged my card without authorization for an order I did not place

I ordered a three month supply and paid $100. I did not sign up for any subscription. It has only been a few weeks and tonight I got an email stating they had charged my card another $100 and my order was on my way. I never placed another order and did not authorize them to charge my card beyond my original order! I’m livid this company charged my card without my authorization and I think this is very poor Customer service and very deceptive. I like the product, but I am not going to do business with a company like this, and if they do not refund my money immediately , I will never do business with them again, and I will be disputing with my financial institution.Pissed is an understatement!!!! 😡😡😡

1 May 2026
Unprompted review
Rated 1 out of 5 stars

I have attempted to cancel a…

I have attempted to cancel a “subscription” that I never signed up for. They grab your info and now saying the support address is invalid. I wanted to try a one time purchase. I have been attempting to contact them for awhile and getting nowhere!!! Do NOT fall for this “company”!!!!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

New user - into week two

I am in my first few weeks of using the masks and enjoy the experience. I don't have enough use yet to notice a difference, but I like that it's just 10 minutes and use it at night before bed after cleansing my face. Customer service has been good, as I requested a delay in my last shipment and they gladly helped me with that.

30 April 2026
Unprompted review
Rated 4 out of 5 stars

I haven't had it as long enough to know but I have high hopes

The ordering process was simple.They were delivered in a reasonable amount of time.No issues with that.The only reason I didn't give it five stars is because I haven't used it long enough to know if it's going to work or not. Oh i can offer one suggestion... when you send the packages include instructions.I got my order with no information about how to store it or anything like that.So I had to reach out to customer support to ask how you're supposed to store them. Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was informed of my orders progress every step of the way. I knew where it was and they got in touch to make sure it was delivered. Beside which, I love the products. I mostly use the mouth ones.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

lifetime double chin here

lifetime double chin here. Have been using masks nightly for about 14 days. My ears do have a hard time holding the mask without folding down. Masks seem really good for 4 uses. By the 5th time, I feel it isn't doing anything. Wish they were cheaper!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Loved the deal buy 5 get 5 free

Loved the deal buy 5 get 5 free. These masks work great, You really feel a difference as soon as you put it on.
It is really cooling too. This is the 2nd time I've bought these masks an to get at least 10 wears out of it you can really start to notice the difference in the neck an chin area. I wear one at least once a week sometimes twice, I really do recommend them, and the amount of money you would save if you had surgery, it's a no brainer, get them, you won't regret it!

26 April 2026
Unprompted review
Rated 1 out of 5 stars

This is one of the worst companies to…

This is one of the worst companies to buy from.
I cancelled the subscription two month ago but they keep sending me the product and OF COURSE, billing me.
Unable to contact anyone. Only via email if anything.
Received emails IN FRENCH.
I have not tried the product but good luck trying to cancel or getting in touch with the company.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer Care

It is the first time I have had a company check in whether the product was well received besides informing customer of tracking delivery status.
The mask has a cooling refreshing abd tightening effect. Very easy to put on. It is also great than one can reuse mask for five times. Looking forward to achieving a more defined look.

17 April 2026
Unprompted review

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