Urbansophistication Reviews 2

Bought a case, the Bratz Puffer Case-Sasha. Wasn't too happy with it because in the picture, it looked smaller. It was too big for my liking. I contacted customer service.
A rep (Gal) emailed me the next day and asked to send a picture of the phone on its original case for approval of return. Did that the same day. It has been a week. No emails. I contacted them through their Instagram page. Nothing. They have a 10 day window to return items. It has surpassed due to their lack id communication on their side. Others on Instagram have also complained that they do not receive replies to their emails and messages.

1. Can only be contacted by email and after 72 hours and another email and another message through their website still no response.
2. DHL has tracking of shipment left at the same location in New Jersey for about 4 days.
3. Contacted via instagram still no response.
4. DHL bot likes to play I don’t understand or tries charging you a chargeable number after already paying for shipping.
5. Allot of money spent on a case that’s not even left New Jersey as far as tracking shows.

Been ongoing for a week.