Urban Outfitters Reviews 

They regularly cancel orders for items you preorder if they "sell out," weeks/months after you place the order. Even if you ordered immediately after the product was made available on the site and even if you ordered wayyyy before it sold out. I personally know of people who ordered items after me who'd received their items when mine was canceled, even though I "got there first." UO needs to work on their inventory management because this is ridiculous.

Because one part of the address was missing, I get a message from Customer service stating "we aren't liable for replacing your parcel if this is now missing".

Postcode was there, house name & village was there, but it seems that it's not Urban Outfitters responsibility!!!!

Appalling customer service!

Once again they don't have the merchandise and cancelled the item. To many times does this happen. Can't wait to see when they will go out of business.

Beware when purchasing and trying to make in-store returns in the Cambridge branch!!! Tried to make an in-store return 1.5years ago and got told they having technical issues and can only give store credit. Took ages to sort out.
Purchased an item last week and surprise surprise the store is saying they having technical problems and can only offer store credit!!! What are the chances??!! Will definitely think twice before shopping at Urban Outfitters again.

My £165 parcel was dumped outside my…
My £165 parcel was dumped outside my front door and went missing …urban outfitters CHOOSE to use the worse delivery company in the world which is ‘EVRI OF COURSE’ (i had no choice) emailed urban outfitters they said would look into it a week ago IGNORED EVERY EMAIL I SENT THEM FOR FIVE DAYS!! their answer to this is go file a police report we don’t care!!! …ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE…YOU SHOULD BE ASHAMED!!! This is not going to solve my problem it is not going to replace the Xmas gift I CANNOT AFFORD to buy again it is just easier for you IGNORE IT AND PRETEND ITS NOT YOUR PROBLEM…well it is your problem!!! And I will prove this

Disgusting customer service. All my orders got canceled. It's like they are running business out of the basement or a garage. The items were a present. If you can't count the stick, maybe invest into an inventory management software to keep track of items on hand, or are you counting with abacus, or maybe fingers on your hand? Will never buy from these inepts again.

Worst customer service ever
Been waiting for a simple refund for the past 2 months.
Never had a similar experience with any other shop.
Shame on you

Was trying to make purchase during Black Friday sales and my order got cancelled three times. I have called customer service and they could not resolve the issue and told me to wait 24-48 hrs for an email with resolution. The email never came. I had to email them myself and only then got a response 4 days since the problem occurred. They have unblocked my account but didn’t hear my complaint about the fact that by that time the sale was over and one of the items was sold out. I’m very disappointed. I’ve heard they make money by using artists and not paying them and can’t even hire a good team to take care of the problems with their online system and customer support.

Second time that I am having a problem with purchasing an item from Urban Outfitters. Although I payed for the items, I never got a confirmation email. I can seen from my bank account that the money has been transacted however, when I talked with the customer service they said I should talk to my bank about it. I have learned my lesson to not purchase from them again.

They are thieves and give an horrendous service to the customers!
Be aware that if you buy outside the UK through the website, you’re going to have problems with this company. I made two purchases, unfortunately, they cancelled several items that I pay for and still I’m waiting for them to pay my money back. Besides this, I bought a product that costed 22€ and the send the smaller version which costed 13€. I ask for the money that they own me back and a person said that that it’s not possible! Also if you want to return the product you have to pay the delivery fee when it’s not your fault!
Don’t buy here!!!

5 failed delivery attempts and no explanation. I ended up calling and fighting for a refund. Still ongoing and I warn you all to stay away from this cheap company from hell.

It takes a long time for the custom package to arrive,I have ordered once before but this time it is taking too long and I still haven't received my package.

good experince with for my wife. but low quality about the t shirts

Returned my order 2 months ago. Still waiting for my refund.

I have shopped online at UO for a number of years now. I think they offer a unique selection of products and their sales can be great steals. However, I am writing this review because I have had enough of their poor customer service. I placed an order totalling $200+ CAD comprising of sale items. Nowhere did it state that these items were final sale. Not when the items were in my cart, not in the promotional email, nor on my email order confirmation or in my user portal does it say "FINAL SALE". The only way I found out was by trying to return items thru the Narvar portal. I contacted customer service and they said there is nothing they can do, that items ending in .59, .90 and .95 are always final sale, and that I should read their policy page. I just find it appalling and predatory that these tactics be in place. It is on them not to be transparent with their customers and not taking the fault for their poor UX/UI. I spend a lot of money (I'm a Gold tier member) and this is how I am treated. It's despicable.

We visited the Urban Outfitters store in Paris today and were very disappointed in the state of the shop, the poor service and the shortness of staff. There were clothes on the floor, people were walking on them. We had to queue a long time for the fitting rooms and then we had to wait again in a long queue to pay. There were extra tills but nobody was there to open them and the queue was very long. The store is understaffed and the people working there are on edge. This is not normal and it makes the whole experience in the Urban Outfitters Paris store very unpleasant.

I placed an online order that has been on backorder for a month. Every day, the backorder date gets pushed to another day. Unfortunately, the customer service representatives I've interacted with are consistently rude and seem clueless about everything, lacking any details about my order. It feels like I know more than they do. This has been my worst experience, and it seems like the company is losing its grip from management down to its submerging staff.

I purchased a black and white BDG bandana print fleece jacket from the Glasgow Buchanan st store on Saturday extremely pleased with it even got a further discount. My 19 year old daughter and I always go there every Saturday she has a BDG corduroy jacket which she bought there and we have also bought hoodies in the past. The staff are friendly. My daughter has also purchased a number of bags from this store. They definitely deserve 5 stars hard to find good stuff in Glasgow for those prices sometimes . Don't know why others complain.

I bought a pair of Uggs from you at the end of august.
Due to the unseasonably warm weather I have only started to wear them this week.
I put them on for the second time today and they have ripped at the seam at the back of the boot.

I have contacted Urban Outfitters to request a replacement under 2015 sale of goods act, but I have no had any response. I now have a very expensive pair of Uggs that are not fit for purpose.

A second UNAUTHORISED debit using saved card details is illegal. I have reported this to the authorities. After a failed and disputed initial attempt at a purchase, I contacted customer services twice to complain and make it absolutely clear that I wished to have nothing more to do with UO. And then, two days later, they used my card details to attempt another debit which is also now in dispute with my bank. This was for an e-Giftcard that UO confirm was not yet sent, and indeed has never been sent let alone received. Wow.