Urban Bike Tech Reviews 

Fast shipping from USA to Canada,
exact the good item for my bike

Thank

Laval Tremblay

I liked the product description, sizing guide and availability of customize the set to order. However, the international delivery was horrible due to the choice of UPS as a carrier. They tried to charge me $50 extra to pay the customs duties for me. Instead I went to the customs office and it cost me 15 minutes of time and $10. After that it took UPS another 5 days to deliver my package due to "delivery scheduling problems".

one part was missing. The staff corrected that problem in just a few days! It was easy and reasonable to have my pitlock keys duplicated.

They had the single locking skewer I needed in the right length, great price

They went above and beyond the call of duty to get me my product. The product itself was perfect for my need.

Very Fast Service. Thanks!

I purchased the seat clamp with lock and it’s working well so far. My only issue was installing, no instructions were included. There was a QR code but it wasn’t in English so a little frustrating. I found a video in English on installing their system on wheels and followed that. I’m sure someone with a better mechanical aptitude would have no problem but that’s not me.

Tried to research and order using email via a cell phone during a power/internet outage. I ended up cutting my order by 2/3 because I couldn't get straight forward answers on pricing. Apparently, I asked too many questions and Urban Bike Tech quit answering. The product itself is fine, but expensive. Recommended with reservations.

Shipping was pretty fast. This store’s YouTube channel had some helpful tutorials. There was no top cap tutorial, but that was pretty easy to do on my own anyway.

Great Price, Great Product, Great service. Arrived on time!

I ordered wrong size inserts by mistake,
I contacted the customer support, within minutes I received an email assuring me that they will correct it for me . Also shipping was very fast.
Thanks

Great product, quick shipping, useful guides!

Great communication & I receive what I ordered. Yay!

This is the third time I've ordered items over the past 10 years or so. It's really comforting to know that the fantastic customer service hasn't changed, the selection of items hasn't changed (my bicycle is only 9 years old and I'm not ready for a new one!) and items are shipped on time and with care. With this order, I did have one question that I submitted in the comments box of my order. I got a response the next morning and my question was completely resolved. Then I received an eMail update confirming the resolution. The shipping progress updates were also a nice touch, and the package arrived today- 4 days after the order was placed. YAY!

I appreciate the helpful measuring guides on the site, fast shipping, and great parts

Fast and easy instruction on product on how to get duplicate keys. Ordering online was simple and extra keys were shipped quickly.
Doesn't get any better than this.

Needed bike key made and was not disappointed

It works as advertised
Now my front tire is safer ty.

They were easy to communicate, and fast to ship (very reasonable shipping too)