Urban Farm-It Reviews 

Great product, service and support throughout.
Not Mushroom or need to improve!!

Really amazing customer service. Patient and informative. Alice especially has been great- talking me through everything. Thanks guys!

I was very excited about getting our oyster mushroom kit under way. When the prescribed period of time arrived, there were no mushrooms to be seen. I emailed and then phoned Alice, an extremely pleasant and knowledgeable employee who talked me through the process again and suggested a few tweaks.I have great pleasure in reporting that we have had some utterly delicious mushrooms and they are still coming!
Alice is delightful and has asked for an update on the progress of our mushrooms.
The firm is first rate and really cares about it’s products and also its customers. I would highly recommend them.

An amazing product! The spores arrived quickly and in great condition. I played pretty fast and loose with the instructions, leaving the substrate to sit for more than the recommended 8 hours before inoculating, but I still managed to grow some great mushrooms! Already planning my next order.

I got a mushroom kit for my birthday in December, but it hadn't fruited yet and had gotten mouldy. I knew this was likely something I had done incorrect, so I emailed the customer support team just to get some advise so I don't make the same mistake next time I get a kit. I had a prompt response from Alice who was extremely helpful and explained why I had the issue and made it a lot clearer to me. Already went beyond what most other companies would have done. But on top of that, she also offered to send out a replacement kit so I can give it another go! So excited to get my new kit and try it out again, and hopefully everything will go well now I learnt where I went wrong! Thankyou Alice and everyone at the Urban Farm-It Team!

What amazing customer service. The growing instructions are very explicit and straightforward but they did not produce any mushrooms. It is a very intense process. However without question they sent a replacement kit. Here we go again. It is such a pleasure to deal with them. I highly recommend Urban Farm-IT and their friendly efficient team.

Super products and fantastic customer service. Highly recommend.

I've had the oyster mushrooms growing kit since Christmas and am on my second fruiting already! It's been amazing watching them grow in my home office and it's one of the highlights of my day when I come in ever morning and see how much bigger they are! We used our first fruiting to go with some steaks for valentines day, fried up with some homegrown garlic and they were great!

We've already started looking at which mushrooms to grow next and looking at getting a bed at our allotment for them!

Brilliant little kits, great instructions and great support if you need it.

Great little company, excellent customer service and communication. Highly recommend

Customer service was excellent. They help me with my kit and ordered me a new one when it did not work. Do recommend to new growers

Had a problem with my pasteurisation process that lead to mould developing unfortunately (my own fault as the conditions werent perfected)

They kindly replaced my kit without any issues to give me another shot at doing it, not sure there are many places left that go above and beyond for customers like this anymore. highly recommended

Excellent kit - worked very well (white elm oyster mushrooms), instructions were very clear, really fun for the family to watch them grow, especially as they grew extremely quickly once they had emerged, tasty, would recommend strongly. Excellent customer service and support when we had some queries.

What a fabulous company doing exciting things with a commitment to customer service…special thanks to Alice. Will definitely use again.

Amazing customer service after royal mail messed up my order. They were fast to respond and help fix the issue, 10/10 company :)

All seemed really positive initially so I decided to order a package for a friend's birthday. I waited for the package.. but it didn't arrive. I emailed and got a fair response saying it would be sent on a certain date when the next batch was sent to them with next day delivery... I waited... But sadly nothing... My friends birthday passed.. I requested a full refund.

I've since received an apology for the difficulties with a hope to resolve, which was reassuring. Maybe I'll try again in the future...

Great product that is really fascinating to see grow before your eyes. Even my veg phobic child wanted to then try some! Makes a really lovely, unusual present and are very meaty, nice mushrooms to eat one harvest comes.

Great customer service, ironed out a little gremlin when ordering swiftly and were very friendly. Would really recommend!

I misread the instructions and threw away my voucher for my grow kit.

Alice, from Urban Grow It customer service, was extremely helpful in helping me get the mushroom spawn delivered to my house with fast delivery.

The business appears to be small, but has excellent customer service and I'm not sure whether Alice owns part of the company or is an employee, but the managers of the company should reward Alice for her succient and quick email responses to my errors.

I am likely to also purchase some other spawn from the company in future.

The product itself, the golden oyster grow kit, was packaged beautifully and had a very preimum feel to it. I'm sure it would be a great gift - I just bought it for myself in this instance.

I’ve bought a fair few different ‘grow at home’ kits from different retailers and this company is by far the best I’ve used. I feel like I’m watching my mushrooms grow by the minute. It’s super exciting and rewarding. The only company I’d really recommend purchasing these kits from!

When ordering a fruiting block of Maitake, I have specifically asked to have one without fruiting formations on top because I wanted to see for myself how it evolves. I was send exactly the opposite.

After having a discussion with one of the teammates from Urban Farm-it, I can say that it was an honest mistake and they have done everything to make sure the fruiting block arrives undamaged, but it can happen during shipping.
I will be ordering from Urban Farm-it again and thank you for sorting out the problem!!

Had an issue with royal mail delivery. With not much time left before I needed my order to teach a lesson, Alice stepped in and sent an expedited new order to save the day! Appreciate the extra mile!