UPS UK Reviews 

Worst delivery company I ever used, said 2-3 days delivery, my package was in one German facility for 3 days, then once they got it to England I received a notification saying the lorry has been late and they will be adding an additional business day, and I'm still waiting for the package since it's still not here, I will never ever used this delivery services ever again, the amount of stress it caused me is absolutely insane

All updates tracking etc were great and accurate !!

I would never again use UPS. They delivered urgent medical supplies 10 days late, their communications were woeful and repeatedly incorrect and they rejected a well documented complaint.

Very very very bad service giving it recommend never no use this company because they're thinking England is banana republic first no give any time frame.e just wrote down Delivery coming END of THE DAY we're today 4th today 4th day waiting lied still I was ordered phone from motorola.com still waiting not received rubish company not keep his own promised
Also motorola company not care customers cheap company ups use and lost their customers they're gave me depression very poor service both motorola company and UPS ::

I was not able to take the parcel on the day delivery was scheduled. But able to choose a different date. UPS kept my parcel safe for 10 days delivering it on the correct day I asked for. They even sent email the day before to say it would be delivered following day as requested by me. Amazing service thank you.

Always a pleasure to deal with UPS UK, marvellous service, wonderful drivers, top company!!!💚

Incompetent customer service.
They sent me a notification that they would deliver a parcel for me on the 11th Sept. As soon as I received the email I went on their website and re-arranged the delivery for yesterday the 15th.
About lunchtime I decided to track the parcel on line only to find they weren't going to deliver the parcel until today, the 16th.
I then spent the best part of the next 2/3 hours on the phone or on-line trying to get past the electronic Artificial Moron they use for chats or to answer the phone. I failed to get through to any intelligence human or otherwise.
In the end I decided to visit their depot which is only a few miles from home. There I was helped by Paul who found my parcel and gave it to me after checking my identity.
If it hadn't been for Paul I'd have given UPS zero stars

Stuck at home for two days waiting the delivery of a mattress from Amazon.
First day they sent me a notification saying the address was wrong. Which wasn't. I called them to confirm the address is right and the other couriers do deliver.
Today, they attempted the delivery saying I wasn't at home when I haven't moved from here. And Amazon is incapable of sorting things out as they keep repeating the tracking says they attempted the delivery. I paid to waste my time and being gaslighted.

Exemplary service, from the first click of the app to the prompt delivery time, actually flawless

I was kept updated on delivery time and it went like clockwork really happy would highly recommend

Driver was very polite and was very happy with his manner

Friendly efficient timely service. Very professional and polite.

Delivered quickly when predicted

never ever ever ever will use it, thats my 5th package with them, 3 of 5 times charged me extra 200!!! and 3 of 5 times damaged content of my parcel, careless company, does not care about costumers and its content AVOID AVOID AVOID

Great service, polite driver and well informed about delivery

The company has a very bad service, my parcel did not deliver, I called several time to confirm address still no parcel and they lie and when I called personally informed that to send on my address and it was recorded but they said that I instructed to send back to seller. They stressed me for nothing

I am writing to make a formal complaint regarding the handling of my shipment, reference 1ZAA44816820172841, and the extremely poor customer service I have received throughout this process.

My original delivery was missed, after which I rearranged the delivery on 10/09/2026. The delivery was initially rescheduled for 14/09/2026, but I subsequently rearranged it for 17/09/2026, based on the expectation that UPS would follow the delivery instructions I had provided.

However, on 14/09/2026, I unexpectedly received an email stating that my package was out for delivery that same day. I had specifically rescheduled the delivery for 17/09/2026, so I immediately contacted UPS because I was understandably confused. The delivery confirmation subsequently stated that my package had been delivered to somewhere called “HOF”, which I do not recognise as my address or a location I had authorised for delivery.

When I contacted UPS, the adviser explained that there had apparently been a system error and advised me that the package was expected to be delivered to my address. They also took my email address and told me I would receive confirmation.

Instead, on 15/09/2026, I received an email stating:

“Please accept our sincere apologies for any inconvenience caused.

Regarding shipment 1ZAA44816820172841, I am sorry to inform you that, as per our system records, there is no delivery change option available for this package.

Therefore, I kindly request that you visit the UPS Access Point and collect the package at your earliest convenience.”

This created even more confusion. When I called UPS again, the adviser was unable to tell me which UPS Access Point my package had supposedly been sent to or where I was expected to collect it from. Even more concerning, they claimed they could not find the email I had received from UPS and advised me to ignore it.

I find this completely unacceptable. I simply wanted basic information: Where is my package? Is it being delivered to my address? If not, where is the collection point? When can I expect to receive it? Despite asking these straightforward questions, the adviser was unable to provide me with any answers. I was repeatedly met with silence and uncertainty and was told that the matter was being reviewed and that I would be updated by email.

The entire experience has been unnecessarily stressful, confusing and extremely frustrating. The lack of communication, contradictory information and inability of customer service to provide basic information about the whereabouts of my package is unacceptable.

I would like UPS to urgently investigate this matter, confirm the exact current location of my package, when and how it will be delivered to me, and explain why my delivery instructions were disregarded. I would also like an explanation regarding the contradictory information provided by your customer service team and the email advising me to collect the package from an Access Point that your adviser could not identify.

Given the significant inconvenience caused and the extremely poor service I have received, I am also requesting appropriate compensation.

This has been one of the most frustrating and unprofessional courier experiences I have encountered. If I had the option to choose my courier, based on this experience, UPS would certainly not be my choice.

I expect a substantive response to this complaint and a clear resolution, rather than another generic apology.

The driver read and followed the note on the door. It was unfortunate I could not be there for my pacel. So I was relieved to see it there in my safe place.
Brilliant.