UPS UK Reviews 

Delivery on time Friendly Driver

Very nice and happy delivery man. Delivered on time, package in tact. Great service and quick.

Efficient company. Drivers always courteous, friendly and on time

The delivery person deserves 5 stars as he underwent some difficulties parking the delivery van. He overcame and did his job. UPS on the other hand should have a finer delivery window and not a 12 hour one. Learn from Royal Mail.

Super fast delivery service all the way from France. Parcel arrived in impeccable condition. Friendly and polite delivery driver.

If you’re reading this UPS please help my case. I ordered off of gear4music to get some expensive equipment for my college work, which I needed by next day. I missed my delivery on the Wednesday because I was in college, fair enough, my bad. But I was told they would try again the next business day, fine. Not only did they not try, my package wasn't even taken out by a courier and was put on delay for the next day. Come the next day the app never told me it was out for delivery but I called the help line twice and I had 2 separate agents tell me specifically it was out with a courier and would arrive before 9pm, SURPRISE, it didn’t. After I learnt this I called them again because I was tired of waiting, I instead requested to go pick up my parcel from deeside (hour and a half drive for me) and the agent told me I could do this on SATURDAY from 8:30am-12pm. HOWEVER, this was not the case, NO ONE was there. I’ve never had so much trouble with a delivery service and being told something by their agents when it’s simply not true is infuriating, ESPECIALLY when my item is necessary for my academic development. I’m not one to write reviews usually but this case has brought me so much unneeded stress, WASTED PETROL and today has just pushed me to unfathomable levels of pissed off.

Please don’t use ups for business shipping, they always charge more after the packages have been sent. Weight & size were correct when booking the shipments. I have closed my account. As a business that spends at least £300 per month I’m taking it somewhere else

I changed the Delivery date that I was given because I knew I wasn't going to be in. I also did NOT give them permission to leave the parcel without my signature (this was an option that I didn't want as it was a valuable item). All agreed by them in a confirmation email...

Outcome.... even after confirmation of my new Delivery date , they STILL delivered on the old date (that I had changed) and LEFT IT ON THE DOORSTEP !

This company is appalling and not fit for purpose.

I simply can't fault UPS: Excellent communication throughout and individuals working for the company are efficient, helpful and personable. I hope they are paid well.

UPS ignored my delivery instructions, an appalling, Stone Age service

After a serious problem with UPS’s Portishead Access Point, Nortech Computers, whose owner I found arrogant and obnoxious, and who has now banned me from the premises, I removed that location from my UPS profile.

I explicitly requested that my parcel be delivered to my home address and left in my nominated safe place. UPS completely ignored those instructions and delivered it to the very Access Point I had removed and cannot access.

I have now spent days trying to get UPS to deliver my parcel to my home, with no resolution. Their systems appear incapable of correcting their own mistake, and nobody seems willing or able to take responsibility.

UPS’s delivery process is stuck in the Stone Age. When even Evri has managed to improve its service, UPS has no excuse for being this spectacularly incompetent. Avoid if you want any control over where your parcel actually ends up.

Absolutely appalling service from UPS Tamworth — would give zero stars if I could.

My parcel was supposed to be delivered on 10th September, but the delivery driver claimed that he had attempted delivery and that nobody was at my address. This is simply not what happened.

I have CCTV covering my property, and there was no delivery attempt at all. What makes this even more frustrating is that I actually saw a UPS driver on my road and asked him directly if he had my parcel. Despite this, the Tamworth depot continues to insist that the driver attempted delivery.

I was also told there were staffing issues, which is incredibly frustrating when I can clearly see UPS drivers operating in the area.

The worst part is the customer service. They seem unwilling to listen to what you’re telling them and repeatedly insist that the driver attempted delivery, despite evidence to the contrary. You feel like you’re not being believed at all.

The whole experience has been incredibly frustrating and disappointing. Poor communication, poor customer service and, in my experience, completely unreliable delivery information.

UPS Tamworth seriously needs to look at how it handles these situations and how customers are treated.

I wouldn’t give them one star if I had the choice.

Very happy with the delivery service,with great communication at every step.

Delivered by a very helpful driver and on time.package had no damage, excellent service 👍

Terrible delivery service. Even though the delivery address is correct (it’s my home address!) they have decided it’s incorrect and can’t deliver. Getting an answer on the phone through customer service team is useless.

No way of contacting the driver to advise how to deliver and they keep pushing back the delivery day and expect someone to be in.

Also promised someone would contact me and still waiting.

If I needed to order something and a company uses UPS it would make me reconsider.

Such poor service

Great service . Delivery always to my door by a friendly and professional driver.

Delivery to Northern Scotland from Italy in 3 working days

Keeping me updated with a fast delivery

Delivery driver placed the box in the most discreet place in the open porch so it wasn't visible from the pavement.

Even 1 star is to much for the headache using their services.

I ordered some very important parts to repair my boiler from a very well trusted company. I paid extra for next day delivery.
Everything was fine until the day of delivery, when I got the notification from UPS that my parcel will be delivered today, couple of minutes later I got another notification saying:

“ We tried to deliver your parcel, but could not leave it without a signature.

We will take your parcel to ….. and let you know when it is ready to be picked up.“

What was the reason for not delivering my package? Sorry, for not even attempting to deliver it. 😡

I was at home the whole day waiting for this parts. I have intercom and CCTV in front of the building, no one even tried to deliver this parcel 📦 but they decided to send it to a collection point without my request!

Totally unacceptable and unprofessional!!!