UPS Reviews 

I bought a book ! It cost me 118$ just in import charge ! I have pay shipping who is already cost 25$ ! At least I receive the book ! The shipping was fast ! But I am very unhappy with the cost that they add at my doorstep ! I almost not been able to pay the deliver guy ! I was very angry when he said that I have to pay 118 $ I was sure it was a mistake ! The delivery man was kind and try to explain to me what happen, why I have to pay that ! This is a steal ! Other than the import charge price I am happy to have receive my book !

The UPS Insurance seems to be a scam. I submitted a claim for a package in December 2025. I was advised a cheque was sent in January 22/26. I have had to ask for updates 6 times and keep getting the same response that the cheque is in the mail. It is now May 28/26 and this is still no further along then it was on January 22/26.

Very disappointed, received a package from US unfortunately was wrong item paid HST and CBSA through ups and returned the item to US. I requested refund for HST and CBSA fees, UPS refusing to refund both fees and requested email me the reason UPS not wanting to refund both fees they refused email the request

ups must be the worst, the driver did not have the brains to work out how to use a door bell or read signage

Took the afternoon off work which is very difficult in my industry and waited for my package which was supposed to arrive between 3:30 and 6:30 it’s now 9:15 and still no package cost me a 1/2 days work for nothing and will likely cost me more time what ever day it eventually gets rescheduled too. Very frustrated and disappointed in the service provided by this carrier.

I’m extremely disappointed with my experience. I’ve been trying to resolve a simple shipment issue and it has turned into an endless loop of emails and departments with no clear guidance.

The website is not working properly, I can’t log in, and important information appears expired or inaccessible. On top of that, I’m being passed around between different contacts without any real resolution or consistent instructions.

My package is currently stuck in customs, and instead of support making things easier, it has been very confusing and stressful trying to figure out what is actually required.

I expected a more reliable and organized system, especially from a company I had heard good things about. Right now, I feel very let down and frustrated with the lack of clear communication and support.

I just want a simple, straightforward way to resolve issues like this without so much back and forth.

Worst ever service and a total rip off by their brokerage services...They charged me $80 for putting in Duties and taxes for a orthopaedic shoes for my ailing father that i imported from US store.

Brokerage service was not accommodating and extremely rude to the discussions i had.

I will not be using them for my next future business. All i suggest using Purolator or Fedex...They are the best

AVOID UPS!!! The service is terrible. I shipped a package recently, which was mysteriously "lost". It was never scanned along the way. I spent 3-1/2 months trying to get reimbursed for this lost merchandise. The store never offered me insurance as an option. After 3-1/2 months of trying to get answers from them, they reimbursed partly for the package but refused to reimburse me the $46.32 I spent for shipping! Imagine that, paying for a service, not getting the service, and then they keep the shipping payment! What kind of a country do we live in that this is acceptable behaviour??? UPS, never again. NEVER use UPS unless you want a big headache on your hands.

Delivery driver cited a delivery attempt was made, which was not true. Now I have to wait 4 more days for my delivery because it’s a long weekend. More than likely, the driver just wanted to clock off for the weekend and lied about trying to deliver my package. Very frustrating and disappointing. This isn’t the first time that UPS drivers have done this. Terrible service. I see this is a common complaint and customer service says it won’t happen again. The most frustrating thing is you have no recourse. You’re at the mercy of when they feel like delivering your package. UPS, you’re failing miserably.

Worst experience ever. I was waiting for the delivery of my packages for over 7 weeks and they just didn’t get anything done. Highly unprofessional and just keep fobbing me off by asking me to call back after 48 hours. No one communicated with each other and I kept having to explain the story again and again. They eventually dropped off my packages and left it in front of the garage when it was raining and the cardboard boxes got wet. Worst company I’ve ever had to deal with and I high advice not a single person to go with these guys as they don’t know what they’re doing.

Worst shipping service known to man, i dont know why it feels like every company I order from online insists on using them but every single UPS package I’ve ever received has been delayed. And its very obviously not an emergency but they just claim it is one and that they cant do anything about it. Second time in the last month that they've done the same tactic.

UPS drivers have a systemic habit of buzzing your apartment unit just to check a box and then they just leave the customer's merchandise downstairs, which shows absolutely no respectPeople come and go constantly and I have lived here long enough to know that the lobby is not a mailroom and a mailroom has never existed here, so leaving packages unattended in the lobby absolutely invites theftTo make matters worse, our building has an elevator, yet the driver still forced me—a customer with a foot injury who struggles with walking—to carry their heavy 18-to-20-pound box up to my unit myself and the box nearly fell out of my handsThey get paid to do a job but they cut corners and act lazy and force the customer to do their job for them, and God only knows how roughly our packages are being thrown around inside their delivery trucks if this is how little respect they show when they leave things behindIf UPS does this sort of thing to you and you want real action, look up their direct corporate customer service management email for Canada and send a formal escalation complaint directly to them to put them on notice

One package got lost and never found or reimbursed after months of following up. The second package has not been delivered yet after paying more to have delivered on certain date. 3 day delivery has turn into 6 and the card has not been delivered.

There is no way to leave a message for the driver and he wont phone you if there is a problem.
My apartment building had a fire so everyone was forced to leave.
I kept getting a notification that he needed a passcode to enter the building which is wrong, because security would have stopped him at the door.
Finally after 3 days a guy at the warehouse with an Indian accent called. He appeared to not be listening to anything i was saying because he kept asking for the code even after i explained 3 times about the fire.
I finally gave him a new address which was a motel and got a notification that day that the business was closed. Wth….obviously he wrote the address wrong or the driver didn’t want to walk up to the 2nd floor.
UPS is useless as far as I’m concerned.

I am extremely disappointed with the behavior of the UPS driver who came to pick up the return boxes for a pergola that had to be returned due to missing parts.

Both the seller and UPS were informed in advance that the heavy boxes needed to be picked up from the backyard because I have an injured arm and cannot physically move them to the front door. I also personally provided these instructions to UPS beforehand.

Despite this, the UPS employee arrived and immediately became aggressive and angry because the boxes were in the backyard — exactly where he had been instructed to pick them up from. Even worse, he started swearing and yelling at my wife over the situation.

This level of unprofessional and abusive behavior is completely unacceptable. We were simply following the instructions that had already been communicated in advance for a heavy-item pickup.

Instead of professional customer service, we experienced hostility, disrespect, and unnecessary stress. UPS should seriously address this employee’s conduct.

Overpriced, never on time. I spent over $80 to deliver a small box, they were supposed to leave the package at the door and didn't and then lied and said no one was at home which was not true. My latest problem, I've ordered a map it was picked up and now they're telling me after 11 days that the package is running late but still on the way. How hard is it to deliver a map FFS? Every experience I've had with them has been negative. If I could I would give them zero Stars

They stole my package got an empty box they charge me on my card without knowing what it is no email try to talk on the phone barley understand what they are saying can't tell ne why they took my money it a real joke

It's now 5 days past the initial delivery date. I get the first delay, having to clear customs on a Friday is understandable delay. However, beyond that, the hold at one facility to transfer to another one is annoying, then the delivery is marked as delayed for "extreme weather conditions". In May. When we had some rain. It has now been 24 hours since that particular update, and no new news. It hasn't been raining, and customer support has been useless. What a garbage company.

I was home. Was listening to music.
The driver CLEARLY does not know how to knock on a door with no door bell ... anyone that ever comes to my house that knocks on the door , I can ALWAYS
hear them!
Now I have to wait until tomorrow and physically go get my new phone...not happy about this.

Very poor service. My package was not delivered on time, and nobody contacted me with an explanation. Extremely frustrating experience with UPS.