Uproot Clean Reviews 824

I never received my purchase, and email after email, still no refund!!

Ordered product (washing machine cleaner) April 24th with a 3-5 day shipment advertised. As of May 20th, no product. Did receive communication May 14th it was starting to move, but then on May 18th go there has been a snag and product is still showing "pre-transit". Worst part is they billed my credit card on day ordered, so they have had my money for a month, and I have had no product. (Are the expecting persons to forget order and pocket money as it is a modest amount, which may slip people's minds? or may consider not worth hassle)

Email to customer service 5/18 unanswered to date (3 business days)

UPDATE : I have been contacted and things are being made more than right and I should get my product soon! I am happy about that because I really wanted the items - the products are great and I wanted to try some I haven't yet!

I placed an order on April 24th. My order is still "unfulfilled". I have made numerous attempts to contact any live person to either get my order fulfilled or canceled. Crickets! No response. There is a number that I keep texting that does respond. But with the exact same advice everytime, telling me to keep replying to the email with the same response. They clearly do not want me as a customer anymore! I liked the product that I did receive in the past but I give up. However I want my money back! I am so disappointed with the lack of customer service.

Order placed over a month ago and was told i would receive it a few days later. I never received it, never heard from customer service. I just want a refund.

Made an order almost a month ago, it hasn’t even shipped and I’ve contacted 3 times to cancel and refund with no response. Do not order, the customer service is non existent

Placed an order on 4/16 with 3-5 day delivery. Email said delivery would arrive by 4/21. On 4/25 I emailed the company to find out where my order was. I received a response saying it would ship by 5/4. I sent another email to the "Founder" on 5/6 outlining the issues. No response (however his initial email says he reads every email that is sent to him). On 5/14 I get an email saying they will ship my order within five business days. This company can either not keep up with demand or is using future sales money to pay for past orders.

Placed my order (approx $225) on April 20th. All items were listed as in stock. I received an email right away stating there would be a 2-3 week delay due to supply issues. All items I ordered are still listed in stock as of today. I have reached out to customer service a few times and have yet to receive any response. I am starting to think this is a scam.

For several years I have used the Uproot pet hair removal brush. It's really the only thing that removes the dog hair. We have a lab and our son has a labradoodle. Sometimes they are together at our house. It helps make the clean up go much quicker! Love your products!

UPDATE: 6/2/26*********
I received an email stating I could have a 10% discount or a free merchandise item. I sent back a response to the email requesting the company give me a 10% discount for the inconvenience. It stated in the email that on 5/30/26 my order would be processed and ready for shipment. As of today 6/2/26 no 10% discount, no tracking number or any correspondence as to the status of the order. My credit card company notified me today that they have heard from UC and now I have to wait 10 days to find out the results of my dispute. This is beyond frustrating. I’m a patient person but just let me know what’s going on. The lack of communication and the non-user friendly website to track your order, is beyond ridiculous!

I placed an order on April 27th. I received an email from the founder thanking me for my order. I received a second email to await leaving feedback giving the product a chance to show its amazing results. It’s now May 15th and still I haven’t received my order. I wrote the company asking to check status, no response. Their website FAQ(Frequently Asked Questions states 3 business days processing and 4 days to receive. It says if I haven’t received it in 7 days to contact them. Still no response. I checked to make sure I ordered from their actual website and not through facebook. My order was $169.97. When I put my order number into their system it stated that order number didn’t exist, yet the order number that I entered in was on their communication to me. Now, I check Trustpilot and I see many one star reviews from customers that ordered same time I did. No response to them either. Now, I get more emails to sell more products during so called big sale days. I contacted my bank and filed a dispute. My account has been credited at least until their investigation is complete. I’m disappointed, as I thought their product seemed legit and amazing. Being ghosted has soured me for good. I would have understood delays if the company had either responded or sent me a communication explaining the situation. I doubt I will hear anything and surprised if I do. Even if they make this right relatively soon, I probably would never order from Uproot Lint Clean ever again.

I accidently purchased the product twice and immediately recognized what I'd done and sent a message. I have now sent 5 messages trying to get one of the orders cancelled. The orders have now shipped. The last message, I advised them that I would be disputing the charges for the unwanted order since I had received no response from their customer service team. There is no phone number to call so i don't know what else to do. Worst customer service I have ever experienced.

Can I give no stars? Seems to be a pattern after reading reviews, took my money, unfulfilled shipment, and I paid extra for fast shipping, Crickets from the 10 emails I sent to customer service, reporting to my bank as fraud. Great product, but I will buy from Amazon, worst customer service on the planet.

I ordered one package - it said it was delivered but when it never showed up and I tracked it, said it was returned to seller as undeliverable. I get everything delivered without an issue. Have emailed the company three times without any type of response.

I would love to review the product itself, but unfortunately all I can review is the truely negative customer service experiece.
My order was never delivered due to an address error that I attempted to correct immediately after placing the order. Despite multiple outreach attempts, my initial request to fix the address or cancel the order went unanswered. Had this been handled in a timely manner, the issue would have been completely avoidable.
Instead, my credit card was charged, the shipment failed, and three weeks later I have neither the product nor a resolution. During this same period, I continued receiving a steady stream of marketing emails, while my support requests were ignored or met with generic responses that did not address the core problem.
Customer service follow‑ups focused on apologies and explanations about being busy, but none resolved the issue. The package was never delivered, and I was left to chase answers on my own.
The lack of responsiveness and imbalance between marketing and support makes this feel impersonal and dismissive. This experience has unfortunately overshadowed any interest I had in the product itself.

I submitted an order on April 7. As of today (May 12) the order has not been shipped.

Charged my credit card almost $80 for NOTHING
I DID NOT PLACE AN ORDER
I DID NOT BUY ANYTHING
You can't find a phone number to deal with them
RIPOFF
RIPOFF
RIPOFF

I ordered in mid April and as of mid May my order has not arrived. I email customer service and they initially responded and now are not responding at all. I am going to have to get my money back through my credit card company.

SCAM

Horrible. They said the product would be delivered in 3-5 business days. I ordered mine on april 14 and it is now May 12 and I still have not received it, nor have I received any updates. The site still says it is being processed. What is going on?!?

Ordered 4/28 value $106.00 Today is 5/11 . No responses from any customer service or phone or help . ZERO. Advertised heavily and also sold through Amazon, not sure this is the way business should be handled. Either overwhelming for them or just out of touch. Found phone number via Google and left messages. I don’t expect anything. I will wait a few more days and then file for refund through cc company, protected against fraud as this appears especially when no one is getting reply’s, just read all the reviews. Sad.

Edit.. 5/16/26
Uproot has reached out as of 5/15/26 and has apologized for not responding earlier as they have been overwhelmed with orders… be careful of what you ask for they say. They have promised delivery in May and offered a 10% discount. I appreciate the gesture and hope when the product delivers it works as advertised. Important step reaching out but took 2 weeks, us as Americans we are not as patient as we should be but when advertised to ship in 3 days and 2 weeks later it hasn’t raises flags. They need an auto reply system so when orders don’t ship on time a delay notice is generated to the back orders. Just a suggestion UProot…. 👍

Another week with no reply from multiple emails to customer service. If you can’t keep up with demand then shut down ordering temporarily or stop charging people and ghosting them when they reach out. At this point it doesn’t even matter if the product is fabulous, I’d wouldn’t even consider ordering again

EDIT - I did receive an email and offer for refund or wait another 2+ weeks. Waiting for the refund to hit my account but the responding email regarding the refund being approved was almost immediate.

I ordered the washing machine cleaning tabs almost a month ago. The estimated delivery date was 2 weeks ago. I have tried contacting them repeatedly with no response. At this point I just want a refund, and for my order to be canceled, because it seems like it's never going to even be shipped. Very disappointed in the whole experience. What a waste of money