Uproot Clean Reviews 824

Ordered item and received confirmation on 5/16. FAQ states ships in 2-3 days. On 5/22, had received nothing about shipping. Sent an email and received automated response that they were closed for long weekend and upon return to office on Tuesday - all emails would be answered within 72 hours. No response.
No shipment.
I reached out through email on 5/31 requesting a refund. It is now 6/3 and no response.

I have never received my order. They don't ever respond to emails. I got 1 responce where they offered to cancel and refund my order "right away". They still have not canceled or refunded anything. I have sent numerous emails and even their packing warehouse has sent in 3 emails with no response at all. This company is a scam. Buyer beware!! They will take your money and send you nothing.

The Uproot long handle rug cleaner for pet hair does a great job ! It has prevented my vacuum from getting clogged all the time !! When I had a problem with a broken handle from soo much use they replaced it for me! Great product ! Great service ! I also have their grooming vacuum . Works great as well!!! Thank you Uproot

Ordered their product back on 5/7/26 and still haven't received my order. Now it says it won't be here until June 11...over a month for cleaning pods. The worst part is I spent close to $40 and then reached out to see where in the world my order was, only to hear NOTHING from anyone for over a week. I had to DM the official Uproot Instagram just to get a response. If someone orders something from your company, and pays for shipping, it probably shouldn't take over a month to be fulfilled, with ZERO explanation of what the hold-up is. Do better, Uproot.

Ordered on April 24th.... contacted them on May 10th since I hadn't received my order. Got a response that the dryer sheets are delayed..so should ship by May 30th at the latest.....well its June 2....and now I'm not getting any response. What a scam. How can I get my monies back...

I placed an order in early May. Despite writing to the company and not hearing back, I haven't even received a tracking number. I emailed them over a week ago and then again today. Nothing. I wish there was a phone number to call. All it says on the website when I track my order is that "an order was placed"

Their website says that if you don't hear anything in 7 days, let them know...but how about a month? I know that people say these are awesome products...I wish I could find out for myself. Extremely disappointed.

I ordered Uproot exactly a month ago and still haven’t received the order. I have reached out and no response.

I ordered over a hundred dollars worth of their product nearly two months ago and they immediately took my money, but I have not received their product or any sort of notification of a delay. I reached out to them several times and have received no response. Perhaps they got more popular than they thought and their product is great, but it Doesn't really matter much if you never receive it and they keep your money.

I placed an order on 5/8 and I still haven't received my order. I've received no correspondence regarding the delay. I've since sent 3 emails requesting to cancel my order and issue a refund and have had no response. I would not do business with this company. Doesn't matter how good the product is if the customer service isn't. I wish I could give 0 stars. I WANT MY MONEY BACK!!

I placed an order and paid $125 on April 15, 2026. I finally received shipping confirmation on May 15th, when I received a notice that a shipping label was created. It is now June 2nd and there has not been any movement from the shipping. What gives? Only option to contact them is a general email and I receive no response!

I was SO excited to try these laundry products. A friend uses some of their pet products and is a fan, so I felt safe ordering.

Sadly, my excitement quickly turned into disappointment and concern due to lack of a shipping notification that the order confirmation email promised would be coming - but not before I’d placed a second order on a great deal they sent.

According to the website, if you have not received items after 7 business days, you are to email them. The website says to allow 3-5 business days for shipping, which leaves 2-4 business days for processing time.

I placed my order 5/13/26 at 11:21am. When I didn’t receive a shipping email after 5 business days - past the time shipping should have occurred, I sent an email. That was on 5/21/26. I have yet to receive a response.

I sent another email 5/28/26. Depending on how you count days, that was either 10-11 business days after my first order was placed (5/13/26) and 5-6 business days after my second order was placed (5/20/26).

As of end of business on 6/1/26, I have not received a response from Uproot. Sadly, I will be visiting my bank on 6/2 to request they reverse charges due to failure to respond or deliver products.

I’m patient. I don’t mind waiting on products to be delivered. I very much mind radio silence and having no idea if anything was done to my order other than processing my payment.

I so wish Uproot had a better communication process. I think they might be surprised how greatly that improved their Trust Pilot score. I sure with I had come here first and saved myself money and now the time it will take me to (hopefully) get my money back.

I’d so much rather just be able to use great products that clean and protect my washing machine while keeping pet hair off my clothes in the laundry!

If I could give zero stars or negative number of stars i definitely would. This so called “company” knows how to send out email blasts very well. I ordered tablets to clean my washing machine and have proceeded at get 6 emails a week touting all of their products and creating urgency to buy more. The problem? I never received what I ordered. This was over a month ago now. There has been zero response to my emails asking about when I can expect to receive my order. There was no answer on the suspicious phone number I called. It may not even be a real company because there was no answer and no message saying what number or company I was actually leaving a message for.

If you have seen the ads for this company on Facebook or elsewhere my advice is KEEP SCROLLING! Do not stop and real the ads and definitely do not order the product. I have yet to receive a refund but will keep hoping this will get resolved

Products ordered in April with 3-5 days shipping. Products were not received and the company stated it a as a warehouse issue and would be received by May 30th. As of June 1st Products have not shipped. The company has no ETA or why all products were delayed and a partial order shipped. I have resorted to disputing the charge with my bank.

Been over 10 business days and my order is still "Confirmed We're preparing these items for shipping" status. I emailed after a week asking for an update and no response. There is no phone number to call only an email. ***Edit to add, company finally emailed with an update saying a possible ship date due to warehouse issues ***edit to add, received my order & hopefully the products work. Took a while to get the products so I've already used other brands. I'm going to keep these as a backup/refresh treatment.

UPDATE: i have received emails from the company however im still leaving a one star review because they went in and cancelled all orders EXCEPT one. The email still left my original order totaling $109 but left two card transactions totaling $153 even after I left several emails stating I wanted ALL orders cancelled.
If I could do zero stars I would. I had placed one order totaling $109 then my emails kept going off with multiple orders that I didn’t do. Once I finagled through the horrible website I found a way to cancel the order, sent several emails with my concern and asked for all to be cancelled next thing I know $373 worth of orders hit my bank account and NO response from the company

I ordered on April 22,2026 I believe since it says it will get fulfilled and send like in about a week I waited and nothing. Then I reached out about it and got a replacement issue with product availability and would look out for. Got an email on 5-14-26 that label had been printed. On 5-18-26 got an email that the order hit a snag and will get with the delivery provider. I have not received any word since then and I have sent I believe 3 other messages. This is terrible customer service. Any idea of resolution? I still want the product to try. Had looked at numerous times and now wish I didn’t.

I placed an order on May 13th totaling $85.59 and have yet to receive my items or any shipping or tracking information nearly three weeks later. Multiple attempts to contact customer support have gone completely unanswered.
What makes this especially frustrating is that throughout this entire period, I continued to receive frequent promotional emails encouraging me to buy more products while my existing paid order sat unresolved.
I am not alone. A review of their Instagram comments reveals numerous other customers reporting the exact same experience, undelivered orders, and complete silence from customer support. This is clearly not an isolated incident but a pattern of behavior that potential customers deserve to know about.
I have since filed a PayPal dispute and formally reported the issue to the company's investor. I would strongly caution anyone considering a purchase to think twice. A company that takes your money, ignores your attempts to get help, and continues to market to you while your order goes unfulfilled is not a company that deserves your trust or your business.

Ordered the washing machine tablets in April and received immediate confirmation that my order was in process. Beginning of May, received an email saying my order was ready to ship. Two weeks later and nothing, but received an email saying there was delay with shipping. Two more weeks go by and still nothing. I email them to request an update or to just cancel my order and issue a refund. It’s been a week and nothing. No response. And my order still hasn’t arrived. Do not recommend due to poor customer service and extremely slow order fulfillment.

Absolutely horrible customer service! Emailed 3 times, days apart, as my order has still not arrived. I’ve gotten no response.
I will say the washing machine cleaner does work but there are others that are less expensive and have great customer service.
Will not repurchase, once I receive my order.
They should work on customer service!!!!

WHAT SHYSTERS! I ordered the washing machine tablets on May 12, 2026. My card was charged immediately for $65.21, product not receved in the promised time, I wrote an email to the company requesting 2 bits of information. Received a canned response of, "it's on back order. We appreciate it can be frustrating.....yada yada, yada. Wrote 14 emails requesting the second bit of information and NO RESPONSE. None. You can only contact them through email, no phone number. I wish I would have read the reviews before placing an order with this company. Customer service is a joke. I noticed all the 5 star reviews they received were written by people who have only done 1 to 3 or 4 reviews. Suspicious. Robbers and Thieves!