Terrible practice
I sent them measurements of a bearing I needed and they responded, but I wasn't available. The bearing they had was too big. They asked me if I wanted them to send it in an email. I didn't see the email because I was in my garage working. They sent their "too big" bearing even tough they had my measurements. After receiving the bearing, I wanted to return it, they said not a problem. Take picture of the box and email it to us. I did and they said they would accept the return, but I had to pay for the return shipping. Since I never authorized the part to be shipped, I felt it very petty for them to charge me for the shipping. NEVER AGAIN! They lost a potential customer that spends thousands on parts.

Reply from UPR Racing Supply




