Uppbeat Reviews 

2,005
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, noting the personalized and understanding approach to their inquiries. Reviewers are particularly impressed with the quick response times and the efficiency of the support team in resolving issues. The service provided is often described as excellent, with consumers appreciating the smooth user experience and the ease of navigating the platform. However, some customers also noted minor suggestions for improvement, such as more diverse music options beyond lo-fi and a smoother preview experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Response time

Customers consistently report positive experiences with response times, highlighting the promptness and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive interface and ease of finding... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a slight issue using the website on my phone and emailed support to see if they could help me. They replied promptly and both Rachel and Dano (Sorry if I've got the name wrong) were both really... See more

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

While most web-based subscription services make it next to impossible to connect (even to a robot), Uppbeat is different. I've found their support team not only available and exceedingly helpful, but,... See more


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,005)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Uppbeat for years

I have been using Uppbeat for years. The first year I was using it for free, and seeing the value in it, I ended up signing up. Best value to price ratio out of all the similar providers out there. Their staff is helpful and amazing.
I've had an issue only once which was months ago, but their staff was quick to help me out.

21 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for your kind words on Uppbeat!

Rated 5 out of 5 stars

Happy subscriber!

After using the free version of Uppbeat for a few months, I recently decided to subscribe and I couldn’t be happier with my decision! Customer service is so kind and easy to get a hold of if you have any questions. As a small creator, I was looking for a place I could find music for my videos while also supporting the musicians. Uppbeat is perfect!

19 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you, Sasha! Happy creating :)

Rated 5 out of 5 stars

Very Impressed with Uppbeat

Big selection of music, sound effects, and motion graphics. And all for free! The support team is super responsive and managed my issues in less than 24 hours. Overall a 5 star experience!

19 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for this, Misha!

Rated 5 out of 5 stars

Great customer service

Great customer service! I have sent in a request for a couple of questions to customer service at Uppbeat, and both times I’ve received a courteous and timely response that helped me understand my questions. I felt like the person responding to my questions saw me as a real human being and answered my questions accordingly, and in a world where so much interactions are through computers, I appreciated this a lot. Thank you!

18 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for sharing, Amy! We're super happy you felt supported by our Support team.

Rated 5 out of 5 stars

Excellent music tracks from Uppbeat.

I recently discovered Uppbeat, and I'm really impressed with their music collection. I used one of their tracks as the background for my promotional video, and my video inspired the audience as it did to me. The music really had the impact and I just loved it. I hope Uppbeat continues to release more such inspiring music. Thank you Uppbeat, for your wonderful work, and wishing you all the best.

4 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Sandy, we're glad to hear that you're enjoying our catalog as much as we do!

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience! From finding the website to completing my project, the team at Uppbeat.io were so helpful. Messages were read and answered promptly which, for me as a non-tech person, was very useful as it allowed me to progress my project quickly and easily. A very professional service.

12 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to hear this, Jo!

Rated 5 out of 5 stars

Rachel went above and beyond

Rachel went above and beyond, was thorough, eloquent and kind. 10/10

3 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, Alfredo! We're always happy to help as best as possible :)

Rated 5 out of 5 stars

I had a download error occur on my…

I had a download error occur on my first ever download. I sent a message to support and they responded 24 hours later AND gave me my credit back. The subsequent download went perfectly. Huge thank you to Dano and his mate who helped resolve my problem speedily!

8 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for sharing this, Linley!

Rated 5 out of 5 stars

Excellent Support fro Uppbeat.io

For a small company, the support was very very good. The initial response, and follow-ups, were detailed and comprehensive, which went above and beyond my original query - and indeed allowed me to proceed more efficiently without requiring an ongoing dialogue.

Working with music assets is new for me, and the issue I had felt persistent, but all has been resolved successfully. BTW my issue was NOT a glitch on their side.

7 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for taking the time to share your experience with Uppbeat. We're so glad to have helped!

Rated 5 out of 5 stars

Copyright Support

Rachel Feehan and her team were extremely helpful guiding me through the process of disputing the copyright claim on my video from using a song in Uppbeat.io's catalog available to its subscribers.They made a difficult situation much easier to navigate.

5 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Chris! We're so happy to have helped with this process :)

Rated 5 out of 5 stars

Swift response

I emailed Upbeat at 9.45 and got answer that solved my query within 2 hours.

11 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Paolo! We're so glad we could help so quickly here :)

Rated 5 out of 5 stars

Thank you so much

Thank you so much for your kind reply.
It really helpful. Thank you.

10 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's no problem at all, we're really happy to have helped :)

Rated 5 out of 5 stars

Support team gud

Amazing support team,instant replies and just doing thier job well, when I signed up and used the product a lil I had an employee check up on me making sure everything alright

7 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's great to hear! We're always happy to help :)

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