DownLift would be more apt! Poor. Would not use again
Incredibly poor.
I made the mistake of trying this firm for the first time for a remortgage on a ltd company buy to let. The deal took over 10 months and in the end fell through. My main problem with this firm is that they are not competent to assess the needs of the client and match to an appropriate lender. The lender they offered me Fleet Mortgages was beyond incompetent (I discovered) and the process from start to finish was a disaster. Uplift offer you first company that is a match on the deal - not the best lender for your requirements. Lack of relationships with their business manager meant they struggled to get even simple answers from the lender Fleet. In the end the deal fell through.
In 20 years as a landlord, never experienced anything like this. I wouldn't put it down to just covid-19 dramas or bad state of the economy. This is pure and simple lack of skills set to get the job done.