Banner for Upgrade
Upgrade logo
Visit website

Upgrade Reviews 56,208

•
TrustScore 4.5 out of 5

4.7

Non-Bank Financial Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,960 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the user experience, finding the process of applying and managing payments to be simple and straightforward. Many appreciate the quick response times for approvals and the timely delivery of funds. The service is often described as excellent, with people finding the payment plans affordable and convenient. However, some customers also noted issues with pricing, specifically regarding interest rates being higher than desired. A few other people also felt that there were problems with payment processing, including unexpected charges or difficulties in paying off certain credit cards.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Payment

Customers had positive experiences with payment, appreciating the flexibility of payment plans for purchases... See more

Service

Clients share positive opinions on service, highlighting the ease and speed of obtaining loans, with many... See more

Response time

Consumers generally find the response time to be positive. Many reviewers appreciate the quick answers and... See more

Price

People report ambiguous experiences with price. Many customers find the payment plans and fees affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far I’ve only used upgrade for vacations. It’s very simple to use and a fast process. I do like the monthly payments vs the biweekly! There are some lodging companies (ex: vrbo) or shopping compani... See more

Rated 5 out of 5 stars

This is my second time utilizing Upgrade for debt balancing and it was just as smooth as the first time. Fast process, great right, and really a no brainer. If your looking for options to balance debt... See more

Rated 5 out of 5 stars

My experience was great in that it was easy to navigate the information needed to apply for loan. I love that this platform affords me the opportunity to access items, companies that as a person in a... See more

Rated 5 out of 5 stars

I only have one problem with pay in 4s or 6 or 12 they don’t retrieve money back when you no longer want to purchase an item . Other than that I think it’s a good idea in general love me some installm... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Loan Agency
  4. Payment Service

Written by the company

Upgrade is a trusted financial technology company that provides customers with access to affordable and responsible credit, mobile banking, savings, and payment solutions. With thousands of positive Upgrade reviews, we’re proud to help customers build stronger financial futures. Upgrade offers a comprehensive suite of financial products to help customers build credit, manage money, and reach their financial goals through personal loans for debt consolidation, major purchases, and other life expenses, cards that reward responsible credit use, high-yield savings and deposit accounts with no monthly maintenance fees, Buy Now, Pay Later (BNPL) options through Flex Pay, home improvement financing for projects and renovations, auto financing at 1,500+ dealerships and auto refinancing options, and free credit monitoring and financial education tools. Upgrade is a financial technology company, not a bank. We partner with FDIC-insured banks and other financial institutions that originate loans and personal credit lines, provide deposit accounts, and other services obtained through Upgrade. For more information, visit https://www.upgrade.com/. Upgrade's bank partners can be viewed here: https://www.upgrade.com/bank-partners/.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Upgrade was easy to navigate

Upgrade was easy to navigate. One of the things I love most about this company is its straight forward. No hidden fees, no extra hoops to jump throw. I’ve used Upgrade for years without any issues and I’d highly recommend.

1 May 2026
Rated 5 out of 5 stars

Great place

I love this type of loans because always has good deal but i least you guys can lower the interest to those people with good credit score. Credit scores means a lot. I will continued with you guys

21 May 2026
Rated 1 out of 5 stars

Extremely laborious loan process

Extremely laborious loan process ! The worst I've ever seen. Loan officers have an almost neverending list of documentation that you need to give them. W2,check stubs, employment verification, drivers license, birth certificate, 2 years tax returns, 2 years tax transcripts, social security card, another tax form called w4056, credit check, & lastly, they want you to make a selfie video pledging you understand the loan terms! Unbelievable process. Crazy high interest rates & process fees. There are other loan companies. Do yourself a favor & leave Upgrade behind.

10 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look