Uonibabytrike Reviews 20

TrustScore 2.5 out of 5

2.7

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Company details

  1. Children's Toys Store

Written by the company

We wanted to create a product that could grow with your child and help them along their journey of learning an amazing life skill. Without you having to buy lots of accessories.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

The equipment is spectacular

The equipment is spectacular, however I bought it at the time with the cane and as it was sent in separate packages, only the tricycle arrived and not the cane. I bought the cane again and after almost two weeks asking for the shipping number to be able to track it I still can't get a response. If I can't link this number (which they still haven't given us) with us, I will lose another cane.

15 January 2023
Rated 1 out of 5 stars

Received wrong bike and color

Order did take a long time to get delivered but I did plan accordingly for my grandson 1st birthday present. I opened the box and received a totally different bike brand and not the correct color. I wrote customer service, hopefully they send me the correct bike or give me a refund.

18 May 2022
Rated 4 out of 5 stars

A very good present

I gave the trike to my old grandson for his 2 year old birthday. The moment we opened the package he started riding it around very very happily in the tricycle mode. It seems the two-wheeler mode is too difficult for him at this moment but the best part about this bike is that we can make the change whenever he is ready. Very stable and buttons are smooth to press. Maybe If the tires(rubber?) were a little bit thicker it might be more comfortable. We are happy with it!

17 September 2021
Rated 5 out of 5 stars

super easy to assemble

super easy to assemble, my kid is still little to use it, but he likes it a lot! for now we just push him around but in a couple weeks im sure he will be able to ride it.

3 June 2021
Rated 1 out of 5 stars

Missing Item

I still have not received the item I purchased and it’s been a month and a half.

30 May 2021
Rated 5 out of 5 stars

Easy to order the trike

Easy to order the trike
Product exactly what website said and I was hoping for in quality
Extremely happy with correspondence with company
Courier very good as well
Arrived very quickly
Grand daughter loves it

24 March 2021
Rated 1 out of 5 stars

We bought a 4 in 1

We bought a 4 in 1, but you sent the stick separetly from the trycicle, so it never arrived. When we asked you, the answer we recieve was that we had to pay for the shipment (it was in a port in Asía!) to send it to Miami and then pay extra to send it to Costa Rica (the place I live). So now we pay extra for the stick, we never recieved the stick, and if it arrive we have to pay extra.
This is a bad service

17 February 2021
Uonibabytrike logo

Reply from Uonibabytrike

Hello,

We appreciate your feedback and have emailed you regarding this issue. It will be rectified as soon as possible.

Best regards

Rated 3 out of 5 stars

Great communication and prompt…

Great communication and prompt delivery. I was just very disappointed at the condition of the box when it arrived as it was a gift. The box had been extremely badly damaged, so bad I thought the bike would be also damaged but it was okay. I provided feedback about this but haven’t heard back as to why the box was delivered in this condition. The bike is a big hit with my grandson and he is loving it.

11 January 2021
Rated 1 out of 5 stars

Disappointed

I ordered the upgraded and most expensive one for almost $200. Very disappointed. The bike wasn't boxed and it looked like it has been used already! The pedal is not working. I wish I can return it!!!

8 January 2021
Rated 3 out of 5 stars

It is a good product

It is a good product, but the warehouse needs to do a better job of packing the materials to assure all pieces are present. Took almost two months end the issue. Also the black pedal loses it's grip on the metal metal piece it attaches to.

7 January 2021
Rated 5 out of 5 stars

Awesome product

Awesome product
happy with dealing direct with Uonibaby
Once we sorted out where New Zealand was, nothing was a problem

6 January 2021
Rated 5 out of 5 stars

Easy, fast, reliable

Support prior to purchase was, fast, helpful and honest. Portugal was not on the typical delivery destinations.
Purchase via website was very easy.
Tracking was helpful.
Delivery on time.
No customs taxes.

4 January 2021
Rated 1 out of 5 stars
Uonibabytrike logo

Reply from Uonibabytrike

Hello Chrissa, thank you for your feedback.

We have recently changed the logistics company we work with because we were having trouble with the old one hence why a few packages did not arrive. We would like to rectify the situation with the customers that had some unfortunate units not arrive.

We have emailed you with more details.

We hope you had a Merry Christmas and a happy New Year

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