To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows.... See more
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Windows look great crew was very professional went above and beyond to make sure home was clean and to my lokimg
Company replied
Robert who installed the windows did sterling work and conducted himself in the most professional manner. Great communication and very pleased with the final result
Company replied
Great Service, Top Notch. Highly recommend.
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contact info
403 Elmwood Avenue, 19079, Sharon Hill, Pennsylvania, United States
- (267) 635-4800
3.7
Average
5 reviews
Hasn’t replied to negative reviews
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Horrible Warranty Service
To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn't leave a trace of them being there. That's the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn't be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. 10/30/2023 Still have not heard about the warranty. Totally would not recommend!
30 October 2023
Unprompted review
Reply from Universal Windows Direct - Philadelphia
We apologize for the inconvenience you experienced with our services. We understand your frustration and we are working diligently to resolve the issues with your windows. Our team is committed to providing timely and efficient solutions, and we appreciate your patience. Please be assured that we take your feedback seriously and will use it to improve our processes. We have shared your feedback with our Customer Experience Department that will be contacting you in 24-48 hours to assist further. Thank you for bringing this to our attention.
Reply from Universal Windows Direct - Philadelphia
Alice, we appreciate your kind words and recommending Universal Windows Direct!^J
Windows look great crew was very…
Windows look great crew was very professional went above and beyond to make sure home was clean and to my lokimg
26 July 2023
Unprompted review
Reply from Universal Windows Direct - Philadelphia
Hi, April. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Robert is the best!
Robert who installed the windows did sterling work and conducted himself in the most professional manner. Great communication and very pleased with the final result
19 June 2023
Unprompted review
Reply from Universal Windows Direct - Philadelphia
Dan, we are thrilled to hear Robert provided you with a professional installation experience. Thanks again for choosing Universal Windows Direct with your home-improvement project.^J
Reply from Universal Windows Direct - Philadelphia
We are thrilled to hear our team provided you with a excellent experience. if you have any questions, please don't hesitate to reach out.^J
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