Really very pleased and impressed with all the services received at Universal Tankers. Special thanks to Michael and the driver who are very polite, welcoming and has a great customer care. The price... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lady answering the phone was friendly and helpful. Didn't take long to get an order placed to get our septic tank emptied. I was given a time of 5-7 working days but got a call to ask if it was conven... See more
Company replied
Driver went above and beyond with our farmhouse residential septic tank which needed extender hoses and we had had a terrible experience with another company previously. The driver was working in r... See more
Company replied
We called with an emergency before Christmas and called to get someone in Christmas Eve. Michael Berwick was so helpful in getting everything set up. On the day Marcus from Stanton was absolutely br... See more
Company replied
Company details
- Waste Management Service
- Environmental Organization
- Garbage Collection Service
- Septic System Service
- Sewage Treatment Plant
- Water Tank Cleaning Service
Written by the company
Universal Tanker Group specialises in the collection and disposal of wastewater from septic tanks, sewage treatment plants, pump stations, welfare accommodation, and more. We also manage a wide range of liquid and specialist wastes, including grease trap waste, food and brewery waste, food processing by-products, sludge waste, and blocked drains. In addition, we work closely with providers of both potable and non-potable water, offering reliable support services to meet operational and regulatory requirements. Our team of highly trained experts is on hand to answer any questions and provide the right solution for your wastewater and liquid waste needs. With strategically located depots across the UK — including Perth, Coatbridge, Nairn, Aberdeen, Gateshead, Stokesley, Doncaster, Penrith, St Helens, Bromsgrove, Sutton-in-Ashfield, Ashford, By St Edmunds, Leighton Buzzard, Exeter. Portsmouth, Swindon, Hertfordshire and Dartford — we offer comprehensive nationwide coverage, from the Scottish Highlands to the South Coast, including key areas within the M25.
Contact info
9 Ellerbeck Way, TS9 5JZ, Stokesley, United Kingdom
- 0800 180 4474
- orders@universaltankers.co.uk
- universaltankers.co.uk
4.6
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Driver went above and beyond with our…
Driver went above and beyond with our farmhouse residential septic tank which needed extender hoses and we had had a terrible experience with another company previously.
The driver was working in roasting hot weather, had to fight with an older cast heavy tank lid and three extender hoses. Brilliant service - highly recommend!!!
16 June 2026
Reply from Universaltankers
Hi Helen,
Thank you for your kind words! We're so glad you had a great experience with us.
Best regards,
The Universal Tankers Team
Great company and customer service
Booked in with you guys for my annual empty- first time using you and from start to finish everything was fantastic, great price -quick and really positive experience. Communication from both the booking to our driver confirming arrival was excellent. Will be recommending to all my neighbours and booking in again next year! Many thanks again!
28 May 2026
Unprompted review
Reply from Universaltankers
Hi Bex,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
Not a great company to work for
Not a great company to work for, they tell you different things on interview and after you get the jobs things changed, the job is more important than the person, not having much support from the management team.
23 January 2026
Unprompted review
Reply from Universaltankers
Hi Viorel,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience with us. While we respectfully disagree with some of the points raised, we do take all feedback seriously.
We would also like to clarify that this platform is primarily intended for customer reviews. That said, we appreciate you taking the time to share your perspective, and we will consider your comments as part of our ongoing efforts to improve.
We wish you all the best in your future endeavours.
Many thanks
The Universal Tankers Team
Booked for empty and jet- only empty…
Booked for empty and jet- only empty done, no jet possible
24 April 2026
Reply from Universaltankers
Hi Andrew,
Thank you for your review.
Universal Tankers provides waste removal and disposal services but does not carry out general maintenance, cleaning, or repairs on septic tanks. For those services, you would typically need a drainage engineer.
We hope you were satisfied with your recent septic tank emptying service.
Kind regards,
The Universal Tankers Team
Reply from Universaltankers
Hi Robert,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
Great service I highly recommend this…
Great service I highly recommend this company on time efficient and knowledgeable polite staff.
2 April 2026
Reply from Universaltankers
Hi Mel,
We really appreciate your great review! If there’s anything more we can do for you, just let us know.
Best wishes,
The Universal Tankers Team
The delivery was made on the advised…
The delivery was made on the advised date. The driver was helpful and efficient and there were no issues in accessing the tank or collecting the waste
2 April 2026
Reply from Universaltankers
Hi Barry,
Thank you for your 5-star review!
We appreciate your support.
Thank you
The Universal Tankers Team
job done
got it done at agreed time careful and friendly
helpful friendly staff when arranging visit and payment too
2 April 2026
Reply from Universaltankers
Hi Peter,
Thank you for taking the time to leave us a great review!
Many thanks
The Universal Tankers Team
Service was great
Service was great, driver was very thorough cleaned around the drain area. Professional and friendly
2 April 2026
Reply from Universaltankers
Hi Tracy,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
Very prompt and efficient service
Very prompt service both by your office and tanker staff.
Everyone was polite and helpful.
The tanker driver also gave us useful information about the quality of the contents of our septic tank.
16 March 2026
Unprompted review
Reply from Universaltankers
Hi Jean,
Thank you so much for your wonderful review—we really appreciate you taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with Universal. Your satisfaction means a great deal to us.
Many thanks,
The Universal Tanker Team
Reply from Universaltankers
Hi Lois,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
infromative, helpful and speedy
very informative on cost and on when the next empty would be needed, which is very heplful to know. Speedy service too
17 February 2026
Reply from Universaltankers
Hi,
We really appreciate your great review! If there’s anything more we can do for you, just let us know.
Best wishes,
The Universal Tankers Team
Great same day service
Great same day service, sorted our septic tank emptying very efficiently.
23 February 2026
Reply from Universaltankers
Hi Stephen,
We really appreciate your great review – thank you for your support!
Best wishes,
The Universal Tankers Team
Super efficient and so professional
Super efficient and so professional
Explained what he was doing and he made sure that all lines were cleared
17 February 2026
Reply from Universaltankers
Hi Mike,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
Duncan !!
Duncan !!!
Excellent service, knew exactly what he was doing and even found the tank without assistance. He went well beyond the limits of good service and is a great credit to the company.
I am VERY pleased with the service of Trotters!
12 February 2026
Reply from Universaltankers
Hi Ann,
Thank you for your kind words! We're so glad you had a great experience with us.
Best regards,
The Universal Tankers Team
Reply from Universaltankers
Hi Andrew,
Thank you for your kind review. We truly appreciate your feedback.
Best regards,
The Universal Tankers Team
Good efficient service
Good comminication with the driver who obviously knew how to work effectively. I was advised it would be up to 5 days before they would attend but they were there the day after my call. There were no issues in emptying the tank and no smell or mess.
23 December 2025
Reply from Universaltankers
Hi Mr Duthie,
Thank you for your kind review!
We're thrilled to hear that we were able to assist you, and we truly appreciate your feedback.
Best regards,
The Universal Tankers Team
excellent service
Easy to retrieve a quote and arrange appointment. Helpful, efficient site attendance.
22 December 2025
Reply from Universaltankers
Hi Graeme,
Thank you for your kind review!
We're thrilled to hear that we were able to assist you, and we truly appreciate your feedback.
Best regards,
The Universal Tankers Team
Reply from Universaltankers
Hi Adrian,
Thank you for taking the time to leave us a review. We truly appreciate your support.
Best regards,
The Universal Tankers Team
Reply from Universaltankers
Hi D.T,
Thank you for the 5-star review – we really appreciate your support!
Best regards,
The Universal Tankers Team
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