Universal Credit Reviews 

3,484
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the fast funding, simple setup, and straightforward application process that makes managing multiple credit cards and consolidating various debts entirely stress-free. Many people deeply appreciate the clear repayment terms, flexible plan options, and friendly staff members who provide genuinely helpful guidance throughout the financial journey. Borrowers note that funds arrive within days without facing unnecessary approval hurdles. However, some reviewers were not happy with customer service, specifically pointing out frustrating communication channels, difficulties reaching support by phone, and annoying delays regarding payment processing. These individuals experienced frustrating interactions when trying to resolve issues or connect with representatives.

What people talk about most

User experience

Customers expressed great satisfaction regarding the user experience, highlighting that the application... See more

Service

People report positive experiences with service, highlighting the fast loan approval, quick deposit of funds,... See more

Payment

Reviewers highlight positive aspects of payment, noting that funds are received quickly and applications... See more

Response time

Consumers find response time to be positive, frequently highlighting very fast approvals and quick deposits... See more

Staff

Users describe positive interactions with staff, finding representatives to be very efficient, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had great experiences with upgrade and now Universal Credit. With upgrade they have opened the doors for me when I needed to rent a vehicle or buy a flight through their bypl programs. Which h... See more

Rated 5 out of 5 stars

This was a very easy and fast process!! A great opportunity for someone who has less than perfect credit!! Easy applications very fast approval and received my money in less than 24 hours. Just an all... See more

Rated 5 out of 5 stars

My experience was great. Quick and easy application. Very fast approval. Allowed me to cut the interest rate of my credit card debt by more than half. Fixed payment rate. Love the availability to... See more

Rated 5 out of 5 stars

Easy, self explanatory. Quick application and and SUPER FAST FUNDING. I am at easy now all my credit cards and signature loans are in 1 loan and so much stress relief to only have to make 1 payment.... See more


Company details

Written by the company

Our mission is to provide you with access to credit when you need it most. Whether it is to consolidate debt, fix a leaky roof, pay for auto repairs, or to cover any number of life’s unexpected expenses, Universal Credit is here with easy online access to the money you need, quickly. Our personal loans come with fixed rates and predictable payments that you can budget around.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,484)

272 reviews in the last 12 months

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Rated 1 out of 5 stars

HELP !!!!

HELP!

I have been abused by DWP for years. It was I think in 2023 (or 2022) that my PIP was criminally slashed down to less than half, based on a "counsellor" assessment ridden with falsehoods. They did not allow me any proper means to challenge this, which I still did. They kept dismissing my challenges, until the court point. Sadly, due my hidden disabilities, I did not understand I only had one month to do it so I lost that defence due my illness and their criminal abuse. subsequently, they sent me into a huge spiral of debt that I'm still paying for, to date 3-4 years later.

HELP PLEASE !!!!
BUT NOW, IT'S EVEN MORE CRIMINAL !!!. Today I had an email notification that I had one new message in my UC account, and I obviously tried to login to read it. ONLY TO SEE THE UC INDIVIDUALS WHO MANAGE THE CONTACT SYSTEM HAVE CUT ME OFF CRIMINALLY FROM ANY MEANS TO LOGIN TO MY UC ACCOUNT, AND ALSO TO CONTACT UC OVERALL !!!! I CAN NO LONGER DO ANY OF THESE! IT IS ALL THREATENING, BECAUSE I'M IN A LEGAL DISPUTE WITH THE PRFOUNDLY CRIMINAL LANDLORD HOUNSLOW HOUSING AND THE MESSAGE COULD BE ABOUT ANOTHER ATTEMPT TO TAKE MONEY ILLEGALLY FROM MY UC INCOME, WHICH IS LIFE THREATENING FOR ME, LEAVING ME WITH NO MONEY FOR THE BASICS.

HELP PLEASE !!!! I NEED TO LOGIN TO MY UC ACCOUNT OR TO CONTACT UC URGENTLY, BUT THEIR CRIMINAL EMPLOYEES OR OUTSOURCED ENTITIES ARE NOW PREVENTING ME TO DO SO. HERE ARE THE DETAILS OF IT:

When logging in to my UC account, I'm using the correct username and password, but then they apply a third method to "verify it's me". They send a text code to my mobile number registered with them. I was perfectly able to do so until last week. Today, despite trying endless time to do so, for more than one hour, no verification text codes were received on my phone, therefore I was prevented to login. There is absolutely nothing wrong with my mobile connection.

Also, when I tried to contact UC to their phone number, from my registered number with them I had repeatedly the message that "the service is unavailable to me". Then I called them from another phone number, and I got through to UC phone system. It was all fine, until I was asked to input my mobile phone number which is registered to them, which I did. Then, after verifying that was the correct number, my phone call was cut off by them almost immediately, or in a matter of seconds. I did this over and over again, and the criminal system response was cutting me off each time. Everything was finally filmed and now legally documented.

HELP!!!! THIS IS JUST THE LAST LIFE-THREATENING ABUSE AGAINST ME BY THE PUBLIC SERVICES IN THE UK, IN TOO MANY YEARS OF INHUMANE BEHAVIOURS I'VE BEEN BEING SUBJECTED TO BY THEM. IF YOU COULD, PLEASE RAISE THIS ALARM TO I DON'T KNOW WHAT KIND OF POLICE OR OTHER LEGAL ENTITIES, SO I COULD FINALLY MAKE A FULL, COMPREHENSIVE REPORT AND FIND SOME PROTECTION. I'M A DEEPLY VULNERABLE VICTIM, ALL ALONE, DISABLED AT THE HANDS OF YEARS OF SUSTAINED PHYSICAL AND PSYCHOLOGICAL ABUSE BY JOHN LEWIS PARTNERSHIP.

AND POINTEDLY TO THE UC LIFE-THREATENING ABUSE NOW: THEY ARE GENERALLY ABUSING CRIMINALLY THE VULNERABLE UC CUSTOMERS, BY DENYING THEM APPROPRIATE MEANS OF CONTACT. YOU CAN VERIFY THIS ON THEIR OWN WEBSITE. THEY EITHER
1. ASK YOU TO LOGIN TO YOUR ONLINE ACCOUNT WHICH THEN THEY CAN BLOCK YOU FROM LIKE THEY BLOCKED ME, OR SIMPLY DENYING THIS TO THOSE WHO CANNOT RECEIVE TEXTCODES ON THEIR MOBILE PHONES THEN NOT ABLE TO NOTIFY THIS AND RESTORE THEIR SERVICES.
2. THEY COMPELL YOU TO USE A PREMIUM PHONE SERVICE ONLY. WHY, THIS IS NOT GENERALLY AVAILABLE TO ANYONE, PARTICULARLY TO THE MOST VULNERABLE INDIVIDUALS, WHO ARE REGISTERED UC USERS. THIS IS OR SHOULD BE ILLEGAL, IT'S A BLATANT ABUSE BY UC AND DWP. THEY USED TO
HAVE LANDLINE NUMBERS, AND ANYONE WAS ABLE TO CALL THOSE NUMBERS.

HELP !!!! YOU MIGHT UNDERSTAND THAT THERE IS BLATANT THREAT ON MY LIFE RIGHT NOW, I NEED TO RESTORE MY FULL CONTACT WITH UC IMMEDIATELY. I CANNOT CHANGE MY MOBILE SERVICE, IT'S BEYOND MY CONTROL, AND I CANNOT UPDATE ANYTHING IN MY UC ACCOUNT ANYWAY, SINCE ANY MEANS TO CONTACT THEM IS NOW ILLEGALLY DENIED TO ME.

HELP !!!!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Application process

Was skeptical about application process. Application was processed faster than expected. Also contacted customer support with assistance during application process and was assisted promptly and professionally. Representative was very knowledgeable.

10 August 2026
Rated 5 out of 5 stars

Very seamless setup and approval.got my…

Very seamless setup and approval.got my money within 48 hours . Decent percentage rate . No prepayment penalties
Only negative is they charge me origination fee to get loan some companies don't charge you that

10 August 2026
Rated 5 out of 5 stars

Fast and easy

The whole process was fast and easy for me, which I needed at the time. My truck needed repairs and I didn't have the cash on hand. l am very grateful for their promptful timing in my hour of need.
Thank-you

7 August 2026
Rated 1 out of 5 stars

Rogue staff helping benefit fraudsters

Rogue DWP staff, I have written to the Prime Minister of my experiences today and experience of previous incidents of staff behaviour. Rogue staff are the true reason as to why fraud is allowed to happen, disgusted with the DWP Universal Credit staff behaviour, I told them that the Tenants have previously took 8 Months of Rent Element paid to them into their Bank account and instead of forward that money into the landlord bank account, Tenants had spent all the Rent money on themselves. THIS RENT ELEMENT IS FUNDED BY TAX PAYERS, AS A NATION WE ARE FED UP OF INCREASING TAX RISES, ROGUE STAFF WORKING IN DWP UNIVERSAL CREDIT ARE ALLOWING BENEFIT CHEATS TO GET AWAY WITH IT.
I contacted DWP Universal Credit and made them aware of my concerns of the fraudulent behaviour of Tenants keeping all of the Rent Element payments for themselves, the Tenants caseworker listened and then reassured me that I will be paid Rent Element directly into my bank account plus the rent arrears will be paid, and that the Tenants will no longer be paid rent element directly again. Just 2 Months of Rent was paid into my wife Bank account with a £60 of rent arrears.

TO CANCEL ALL OF THE RENT PAYMENTS AND RENT ARREARS OWED INTO MY WIFE BANK ACCOUNT, TENANTS FOUND A LOOP HOLE
Tenants made a fresh new claim for Universal credit including claim for the Rent Element, now to defraud the system AGAIN and to put the Landlord out of pocket again, Tenants are now getting the full rent element again, only to spend all that rent money on themselves, my wife is not getting no rent payments into her Bank account and the owed rent of £60 rent arrears had also been stopped and cancelled, this is evidence of green light to fraudulent Tenants, the DWP Universal Credit rogue staff might as well give the Fraudulent Tenants a blank Cheque to allow them to spend the Taxpayers money on what they like, (So much for false reassurance from DWP Universal Credit caseworker) putting my wife out of her rental income of total missing Rent of £14330.00.
All this money belonging to Taxpayers the Tenants spent it all on themselves going abroad on holidays etc,
Today, I had tried to explain the situation to the DWP Universal Credit Staff politely, instead of taking my concerns seriously, she put the phone down on me and did not ring me back, she has my telephone number, Rogue staff like these are the real reason why the system is broken and such behaviour must not be tolerated, our system is compromised because we have Rogue staff who are not fit for purpose, allowing Benefit cheats to prevail and to continue giving fraudster full advantage and confidence to get away with Taxpayers money, this Rogue staff in DWP Universal Credit after I explained to her all of my concerns, she did nothing, not to even send an email to the Tenants Caseworker of this immediate concern to stop all of the Rent Element payments to be paid to the Tenants, and Rogue staff instead helping me to stop the ongoing fraudulent behaviour, that staff put the phone down on me, such staff behaviour is absolutely disgusting

Frustrated, I phone again DWP Universal Credit for the second time, and I managed to speak with a genuine staff member who listened and took proactive action by emailing the Tenants caseworker as an urgent request to contact me, we need genuine people like this person to work in favour against fraud, unlike that other staff who was in favour of fraud.

DWP Universal Credit must stop employing Staff who are irresponsible, who are good st helping benefit fraudsters as these are the types of rogue staff as to why the Taxpayers moneys is going down into the pockets of fraudsters, because they the rogue irresponsible staff is evident as to why the reason the system is weak and broken because such rogue staff who are allowing for fraudulent behaviour to prevail so that the misuse of Taxpayers money continues, and Tax rises continues to benefit the fraudster because of rogue staff working in DWP Universal Credit.

All staff should be monitored for their performance, they must make a system in which for every call is logged to that particular Staff member for their performance and should we want to complaint we can have that staff member to be given a warning or sacked for allowing fraudulent behaviour to prevail. This is not hundreds of pounds of Taxpayers money which was squandered, I am talking here thousands of Pounds of Taxpayers funds squandered by the Tenants, misuse by fraudulent Tenants and all thanks to DWP Universal Credit Staff to allow this to happen.

10 months of experience with the DWP Universal Credit Staff members and unfortunately some staff members are not listening to my concerns and are deliberately allowing the Taxpayers money to be squandered in thousands of pounds of Taxpayers money to benefit Fraudulent Tenants.

11 August 2026
Unprompted review
Rated 2 out of 5 stars

Initially I didn’t seem to be able to…

Initially I didn’t seem to be able to get it to work and ended up with 5 loan applications. When I called they did straighten it out but the loan actually approved was not the one I really wanted.

5 August 2026

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