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Unitel Direct Ltd Reviews 

3,413
•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and polite demeanor, often making interactions pleasant and productive. Many people highlight the team's efficiency in managing accounts and providing excellent guidance, which instills confidence and ensures effective assistance with inquiries and processes. Conversely, a small portion of people felt dissatisfied with the service and website performance, noting that promised search rankings or lead generation were not achieved. Some reviewers were not happy with payment practices, reporting charges for ineffective services and difficulties cancelling contracts. A few other people also felt that customer service was ineffective in resolving these core issues, leading to wasted resources and frustration.

What people talk about most

Staff

People report positive experiences with staff, with many reviewers describing them as helpful, polite, and... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive interactions... See more

Website

Reviewers highlight negative aspects of website services, with many expressing dissatisfaction regarding the... See more

Payment

Consumers express significant dissatisfaction with payment processes, frequently reporting unexpected charges... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Rated 5 out of 5 stars

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discus... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,413)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

austin has been helpfull and sorted my…

austin has been helpfull and sorted my issues when running business which has online payments and has online accounts to place orders you need reliability my intrernet has been poor and not working a lot he told me i needed to upgrade with them hope it works as he says the future will tell thanks austin for your help

11 July 2025
Unprompted review

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