United Cellars Reviews 3,276

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, product knowledge, and personalized recommendations that align with individual preferences and budgets. Many appreciate the superb wine selection, the ability to find unique products, and the great value offered through competitive pricing and secret deals. The delivery service is frequently noted for its efficiency, speed, and careful packaging, ensuring products arrive in prime condition. However, some customers also noted occasional issues with delivery times, with some orders taking longer than expected to arrive. A few other people also felt that some sales representatives lacked sufficient wine knowledge or that there were discrepancies regarding the origin of the wine received.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality and variety of wines... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Customers consistently express satisfaction with the pricing, often finding excellent and competitive prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more

Company replied

Rated 5 out of 5 stars

Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more

Company replied

Rated 5 out of 5 stars

my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more

Company replied

Rated 5 out of 5 stars

Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.

Company replied


Company details

  1. Wine Store
  2. Alcohol Store

About United Cellars

Written by the company

United Cellars is a leading independent fine wine and spirits merchant located in Australia & New Zealand. Offering personal service and world-class wine selection

Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.

We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.

Out Promise is 100% Guarrantee

Written by the company

Any Wine Any Where - try us out

Great wines and Fast Shipping

Great wines personally selected for you.....Experience the difference

Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

These guys are just so great

These guys are just so great. The wines are excellent and they personalise the service and know exactly what you like and your budget.

7 May 2026
United Cellars logo

Reply from United Cellars

Thanks for the outstanding review! We are so happy that you are enjoying our service and range.

Rated 5 out of 5 stars

Great wine

Great wine, straight to my door

30 April 2026
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Reply from United Cellars

Thanks for the great review! We very much appreciate your support.

Rated 4 out of 5 stars

Most importantly the wines are decent…

Most importantly the wines are decent and generally live up to the descriptions and 'sell'.
Fair pricing
Staff members a pleasure to deal with

5 May 2026
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Reply from United Cellars

Thanks for the great review! It is a pleasure to get wines to you that you enjoy.

Rated 5 out of 5 stars

Great Communication

Prompt communication post order. Followed up with precise information on dispatch. Highly recommend!

5 May 2026
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Reply from United Cellars

Thanks for the great review! We very much appreciate your high recommendation.

Rated 5 out of 5 stars

Excellent experience

Excellent price , great range of products not available elsewhere and the delivery was super quick. Very pleased with the communication and the price of the product..

15 April 2026
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Reply from United Cellars

Thanks for the outstanding review! We are happy you enjoyed your experience with United Cellars, and our great range at an excellent price.

Rated 5 out of 5 stars

Exceptional service in helping select…

Exceptional service in helping select wine and delivering on time for a special occasion

22 April 2026
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Reply from United Cellars

Thank you for an exceptional review on our service and delivery! We appreciate your support.

Rated 4 out of 5 stars

I received an unsolicited call

I received an unsolicited call, essentially about a type of wine which was almost out of (United’s) stock, and which I had previously enjoyed and ordered. After discussion, I ordered the last ten bottles. The discussion was pleasant, efficient and to the point, which has been my consistent experience with United.

28 April 2026
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Reply from United Cellars

Thanks for the lovely review Michael. I'm glad we were able to get the last available of those wines to you, and that you had a pleasant experience with United Cellars.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery
Highly recommend

28 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the 5-star review and high recommendation! We very much appreciate your support.

Rated 4 out of 5 stars

Great wines

Great wines
Great service

5 May 2026
United Cellars logo

Reply from United Cellars

Thank you for the great review! We appreciate you shouting out our great wines and great service.

Rated 5 out of 5 stars

Friendly to deal with

Friendly to deal with - most of all have never been disappointed with the recommendations

4 May 2026
United Cellars logo

Reply from United Cellars

Thanks for the outstanding review! Great to hear you have never been disappointed with the wines we recommend.

Rated 4 out of 5 stars

Reliable recommendations

Good advice, description, varied product, personal tailoring, great prices.

30 April 2026
United Cellars logo

Reply from United Cellars

Thanks for the great review! We really appreciate your support.

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