I got my Unistellar odyssey 27th of February the first 2 times I used it it was fantastic I loved it so much looking at planets nebulas star clusters galaxies all I one night.BUT on the 3rd night... See more
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For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unist... See more
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Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... See more
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As an officer in a popular astronomy club in New Jersey, we try to bringva variety of viewing options during public observing events. The club purchased the 1st gen Unistellar telescope. It rounds ou... See more
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At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
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4.1
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BUY AT YOUR OWN RISK
I got my Unistellar odyssey 27th of February the first 2 times I used it it was fantastic I loved it so much looking at planets nebulas star clusters galaxies all I one night.BUT on the 3rd night I had a odd problem I went on line and asked people in the Unistellar community I tried what they said but same problem. I get hold of Unistellar they say there working on it but is been a week with no response so that means Iv had this telescope for a month used it twice and it broke downI’m giving it 1 star as I have a
£2000 Telescope, I can’t use in a £200 bag you have to pay for separately my bag is worth more than my telescope now you only get 30 days money back guarantee so if you do get one hope it brakes with in 30 day. you do get 2 years warranty but I’m finding that’s not worth anything Iv had 4 days of clear sky and nothing I can do. I DONT RECOMMEND THIS PRODUCT AT ALL BUY AT YOUR OWN RISK
6 April 2026
Unprompted review
Reply from Unistellar
Hello James,
We’re sorry to read your review and to hear about your frustration, especially after your initial positive experience.
We would like to clarify the timeline of your request. You contacted our support team on April 6 at 22:34, and we responded on April 7 at 12:26 PM CET (our support team does not operate on Sundays). We followed up again on April 8, confirming that your case was being handled and requesting additional information, including a video showing the behaviour, which would greatly help us properly diagnose the issue.
Investigating this type of issue requires accurate technical details and time to analyse logs. A complete video of the sequence would allow us to better understand what is happening and move forward with a solution.
We also note that multiple tickets and messages were opened across different channels within a short period. Following up through additional channels, including social media or other email addresses, does not accelerate the investigation, as all technical troubleshooting must remain within the original support case where our team has full visibility.
Regarding your comments on returns, our 30-day return policy exceeds the standard 14-day legal withdrawal period. Beyond this timeframe, your telescope remains fully covered by warranty, and our priority is to ensure it functions as intended.
We remain committed to assisting you and resolving this matter through the appropriate support channel.
The Unistellar Team
The service from Unistellar is very…
The service from Unistellar is very personal and responsive. It is a pleasure knowing they are there to help. I have always been very satisfied with their service. Thank you Fanny and Anna!!!
21 March 2026
Unprompted review
Reply from Unistellar
Thank you, Lydia, for your continued trust and for taking the time to share your experience. It truly means a great deal to us to have you as part of the Unistellar community.
We’re very glad to hear that your interactions with Fanny and Anna have met your expectations. We remain at your disposal and wish you many more wonderful observations ahead.
The Unistellar Team
Enjoy the space and make science!
For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unistellar eVscope at 2020 was the first telescope with automatic and accurate goto. I have also the Odyssey Pro which has even auto focus and collimation. It's the fastest and easiest portable telescope for stargazers and amateur astronomers.
Do you want to observe an exoplanet? Put the telescope outside and set it up in two minutes, find target and start observing. Send data to Seti and get your name to scientific publication! All cameras, batteries etc included without any external wires and hassle.
And if I want it to get any easier? I'll ask my wife to put the telescope outside while staying in warm home and observing the universe with my phone or tablet.
Clear skies!
13 March 2026
Unprompted review
Reply from Unistellar
Thank you so much, Petri! 45 years of stargazing and you still made us blush. Your passion for astronomy and the way you share it with the world, from lectures to Facebook groups. This is exactly the spirit in which Unistellar was built.
Clear skies from all of us.
The Unistellar Team
I purchased the Unistellar EVscope2 in…
I purchased the Unistellar EVscope2 in November of 2024. After 15 Months of use the battery has failed. They have a known problem with their power management and battery. But have done nothing to address the issue and resolve their customer problems. They did provide multiple procedures to try and wake the battery up. If they have procedure they know it’s an issue. However in my case it did not work. They advertise a 2 year warranty on the telescope. However when I tried to get the battery replaced i was told the battery only has a 6 month warranty. This scope retails for almost $5000 US. My interface with their customer service was fruitless. In addition some of my responses from them were in French, so that caused delays in communication. In my opinion this product is overpriced and sub standard. There are many other options that provide the same results at much more competitive pricing and have better quality. I am going to sell mine and try to cut my loses. I would not recommend this product to anyone. Very poor support and quality. I believe their marketing documents are very misleading to the cosumer.
Well Unistellar responded to me and said that the wake up procedures they supplied. Are typical for Lithium Ion batteries. Don’t buy that propaganda. I Personally have numerous telescopes that have these types of batteries and none of them have wake up procedures and the batteries have worked and continue to work flawlessly. They have a fundamental design issue that they have chosen not to address and their customers are paying the price.
19 February 2026
Unprompted review
Reply from Unistellar
Dear Neal,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your eVscope 2 battery, and we apologize for the confusion caused during our conversation when one of our messages was mistakenly sent in French.
Our support team worked with you to try several troubleshooting steps that can sometimes revive lithium batteries if they have entered a protection state after being deeply discharged. Unfortunately, in this case, the procedure did not restore the battery.
For clarity, the telescope itself is covered by a two-year warranty, while consumable components such as lithium batteries are covered for six months. These terms are publicly available in our warranty documentation so customers can review them at any time.
Like the lithium batteries used in many portable electronic devices, the telescope battery requires periodic charging to maintain its health. When the telescope is not used regularly, we recommend recharging it at least once every two months to prevent deep discharge.
We understand that this situation is disappointing and appreciate you taking the time to share your experience. We always encourage customers to contact our support team directly so we can review each situation carefully and provide the most appropriate guidance.
The Unistellar Team
I had a troublesome technical issue…
I had a troublesome technical issue where the telescope would reposition itself while taking photos. They had me send it in for testing and resolved the issue. The whole experience was professional service and great customer service. I continue to be impressed with the company.
9 February 2026
Unprompted review
Reply from Unistellar
Thank you very much for your 5-star review, Ron! We’re delighted that your issue was resolved and that you had a great customer experience with our team. Happy observing — and clear skies✨
I had a problem with a new telescope
I had a problem with a new telescope. Unistellar support were helpful and sent out a fix. When that didn't work they shipped me a new telescope. I call that good service :-)
6 August 2025
Reply from Unistellar
Thank you for your kind feedback, John. The team is always there to help! Clear skies.
Perfect 10
The eVscope telescopes are really incredible tools for astronomy outreach. I own an eVscope 1 and an eVscope 2 and they both are marvelous. Since the 1st one is older (it was one of the first 2000 telescopes produced and delivered to me summer 2020) some issues came up. The Unistellar help center helped me to solve every little problem. They are replying very fast, and easily recognize the problems and provide the solutions! Last week they solved the malfunction of eVscope 1 by providing me a new sd card for the telescope for free, with instructions of installation.
Thank you Unistellar team!
11 September 2025
Unprompted review
Reply from Unistellar
Thank you so much for your stellar review. We will share with the team, as they are always happy to help out. Clear skies!
A truly innovative telescope that lets…
A truly innovative telescope that lets me explore the sky and share incredible moments with my children
11 September 2025
Unprompted review
Reply from Unistellar
Thank you so much for your stellar review! Wishing you clear skies.
Way too complicated to return items
The customer service rep I dealt with (via e-mail) was polite and efficient. But the entire process of returning items was way too difficult. I hadn't even opened the boxes yet, and I should have been able to just take them back to FedEx, but I had to open them, send you a photo, wait for approval, and then, finally, 4 weeks later, send the boxes. And it cost me over $50.
20 August 2025
Reply from Unistellar
Thank you for your feedback and for your kind words about our customer service representative.
We’re sorry to hear that the return process felt complicated. Our goal is always to make things as clear and straightforward as possible. For this reason, we provide return terms on our website and at checkout, allowing our customers to review them before making a purchase.
That said, your experience shows us we still have room to improve, and we’ll be sharing your comments with the team to help refine the process moving forward.
I had a faulty tripod
I had a faulty tripod; one of the latches broke in half, and other leg became loose and wouldn't lock in place. The company doesn't stock repair parts apparently and so I was forced to purchase an entirely new tripod to make sure my telescope would stay where I put it.
3 September 2025
Reply from Unistellar
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your tripod. Our support team advised in November that while one of the legs could have been repaired with a clamp we do stock and sell, the other leg unfortunately could not be securely repaired that way. Since the tripod’s stability is essential to keeping your telescope safe, we recommended replacing it to ensure your telescope wouldn’t be at risk of falling.
We understand this wasn’t the outcome you hoped for, but safety and reliability are always our top priority. If you have any further concerns, please don’t hesitate to reach back out to our support team—we’re here to help.
Disappointed with a return policy that…
Disappointed with a return policy that requires a review by their technical team and images of an unused, unopened replacement part that was ordered in error. My mistake, so stated in the request for an RMA. No return postage. I don't know if it is a French thing but no matter what I get the feeling their philosophy is the customer is always wrong. I am done with Unistellar.
1 September 2025
Reply from Unistellar
Hi David,
Thank you for your feedback.
To clarify, the part you ordered is a technical spare part that is not publicly available, which is why it has no image and can typically only be accessed through a private link shared by our support team after a diagnosis. This process exists precisely to ensure the correct part is supplied and to prevent this kind of issue. Somehow, you found that private link and ordered the wrong part.
As with all orders, if the incorrect part is purchased, the return shipping cost must be borne by the customer. In your case, the only difference was that we first needed to confirm the correct return procedure, as this part is usually provided only after a technical decision has been made. We already explained this to you in detail a few weeks ago through your support ticket.
We understand your disappointment and regret the frustration this has caused. It’s vital to reassure other readers that this situation is highly unusual: when customers go through our support team, they benefit from accurate diagnostics, the right part from the start, and a smooth service experience.
We remain committed to supporting you in the future and ensuring you have the best possible experience with your telescope.
The Unistellar Team
Simply amazing
This telescope is a dream come true!! Simple to use, incredibly easy to navigate to a variety of sky objects, and visually stunning. Can literally have scope set up and imaging while I am inside preparing a meal and checking on progress with the app. Fantastic!! Bought one for our lake house and like it so much (and am so impressed with how it can handle cloudy sky and light pollution), that I am going to buy another for my urban property.
1 September 2025
Reply from Unistellar
Thank you so much for your stellar review, Laurie!
Poor (Wrong) Advise. (and it keeps getting worse)
Poor (Wrong) Advise.. No personal Contact..
Unistellar Review
UPDATE
In addition to the “POOR SERVICE EXPERIENCE”… I’ve had with UNISTELLAR..
UPDATE
The experience just keeps getting worse!
During service/repair of my telescope from the “other vendor”.. I was informed that the NEW BATTERY… I paid Unistellar over $200 for is defective and will not hold a charge… so, I was sold a defective part!
** This is the note from the other company I sent my telescope to for repairs! ⤵️
Hello Peter Horton!
I have corrected the issue with the charging management
controller. However the battery is not healthy. Max voltage it will retain is .3v short of what's required. Unit will charge or allow charging but battery can't store it.
Can you reach out to whoever sent you this battery and get a new one sent?
YES… I’m upset.. but these are FACTS!
31 August 2025
Reply from Unistellar
UPDATE:
We are sorry to read your update and understand your frustration. Please note that after you purchased the replacement battery, we provided personal assistance and detailed guidance by email on August 27, September 3, and September 9. Unfortunately, we have not received any reply from you to those messages.
If the new battery is not performing as expected, we are of course willing to look into it and help you find a solution. To move forward, we kindly ask you to contact us directly so that we can continue the troubleshooting and, if needed, evaluate the battery under warranty.
We remain available and eager to resolve this with you as soon as you get back in touch.
----------------------------------
Hello Peter,
We’re sorry to read your comment. You first contacted us because your telescope had not been used for many months, which caused the battery to fail. As is standard procedure in such cases, we suggested purchasing a new battery, which you did, and then provided you with personal assistance after its reception.
We shared detailed instructions with you on August 27 and followed up on September 3 and September 9; however, we unfortunately never received a reply. We are still happy to help, but to move forward, we kindly ask that you get back in touch so we can resume from the personal advice provided on August 27.
Thank you,
The Unistellar Team
Odyssey
Bought odyssey. What a wonderfull télescope !! Made astronomy so easy and fast.
1 September 2025
Reply from Unistellar
Thank you for your review!
The support from Unistellar is (abysmal) SUPERB!
Firstly, the Unistellar Odyssey is a great telescope. It's been used on many occasions as an outreach tool. It's never failed to bring a "wow" or look of wonderment when I hand over my ipad to someone for them to start the process of capturing an image of a deep space object. So why the low score? The back up / support from Unistellar as a company is abysmal. My tripod has developed an issue, and now rattles. The Unistellar Support bot just takes you around in circles, when you get to raise a support issue, Unistellar support page quotes "Please select your concern, we will take care of it within 72h at the latest (excluding weekends and bank holidays)." Ticket raised on Monday September 1st at around 20:00hrs and yet nothing from them at all.
It's a great shame, as the product is excellent, when used correctly, but their lack of support sucks!
UPDATED 19/9/2025
Having returned from a short holiday and read the response here from Unistellar, I submitted another service ticket for the failed tripod leg. This time, the response from Unistellar support was an email in less than 2hrs…After I’d emailed a short video showing the fault, a new email was received informing me that a replacement tripod was being dispatched via UPS.
It’s due to be with me on Monday, exemplary service from Unistellar and means that I will be able to share the views of the cosmos with the visitors to Norwich Astro Society at the next public event on Saturday 27th.
Thank you to Fatou, and Anna at Unistellar, very much deserving of a 5 star review😁✨✨🔭
8 September 2025
Unprompted review
Reply from Unistellar
Update:
Thank you so much for taking the time to update your review — and for giving us the opportunity to turn things around.
We’re truly sorry for the initial frustration you experienced, and we completely understand how important it is to receive timely support when something goes wrong. We’re glad you were able to reconnect with us and that our team was able to assist you quickly.
It’s wonderful to hear that a replacement tripod is on its way and that you’ll be able to continue sharing the cosmos with the Norwich Astro Society. Knowing the Odyssey plays a part in inspiring others through your outreach means a lot to us.
We’ll be here if you ever need anything else — and thank you again for your kind words and your passion for astronomy!
Warm regards,
The Unistellar Team
----------------------
Dear Chris,
Thank you for taking the time to share your experience — and for your kind words about the Odyssey! We're thrilled to know it's brought so many "wow" moments during your outreach events. That’s exactly what we hope for with every observation.
We're really sorry to hear about the issue with your tripod and your frustration with our support process. That’s not the experience we want for any of our users.
After checking our system, we couldn’t find any recent ticket from you — the last one dates back to October 2024. It’s possible there was a small typo in the email address when the form was submitted, which would prevent you from receiving any response from us.
We absolutely want to assist you. Please reach out to us again via our support page and make sure the email address is typed correctly: https://help.unistellar.com/hc/en-us/articles/20938210971676-How-to-Know-if-the-Support-Team-Received-Your-Request
Also, you don't need to use the bot if you don't want to, it's perfect for navigating the Help Center. Thank you again for your support and your passion for astronomy — we’re here to help and get this resolved.
Warm regards,
The Unistellar Team
return policy
return policy
I have to pay for returns
this is why in the future I will deal with Amazon only
I wasn't to thrilled buythe quality of the photograph when you can get almost the same result from a 500 .00 seestar50
its not the easiest to carry aswell also 300.00 for a bag
really .I thought for that price it would have been included.
29 July 2025
Reply from Unistellar
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Our return policy and accessory pricing are clearly stated on our website.
The Odyssey range is fully portable, designed for easy transport and setup so you can enjoy observing from almost anywhere. Image quality can vary depending on settings, conditions, and usage. Our team is always happy to guide you in optimising your telescope, and we invite you to contact us directly so we can assist.
The best telescope is the one you enjoy using, especially if you’re interested in joining our citizen science projects and contributing to exciting astronomical discoveries.
Great service
I had several problems with my scope.
Unistellar help was great
fast response
never shifted blame for the problems
solved the problems
Anna was very competent
3 August 2025
Unprompted review
Reply from Unistellar
Thank you so much for your kind review, it means a lot!
Reply from Unistellar
Thank you for your review!
Customer service is great
Customer service is great. Anna went above and beyond when dealing with my faulty eVscope 2. She got me up and running again, and was even able to track down and return an external hard disk that I had mistakenly sent to their warehouse in CA, when returning the scope. I think they are a small team, but have shown me they are very dedicated and customer focussed.
18 June 2025
Unprompted review
Reply from Unistellar
Thank you so much for your kind words😊 It was truly a pleasure to assist you, and I'm so glad we could get your eVscope 2 back up and running smoothly. Tracking down your hard disk was a bit of a mission, but I’m happy we got it sorted. We're indeed a small team, but we genuinely care about each user, and feedback like yours means the world to us. Clear skies and happy observing, Anna
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