Unique Tiles Reviews 25

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Kamil at Unique Tiles is amazing. His service and guidance through our very large project was fabulous. We highly recommend using his services. The product was just plain perfect and it comple... See more

Rated 5 out of 5 stars

Just finished my shower backsplash with the beautiful polar bear. Looks fantastic. Everyone that has seen the polar bear are very impressed with the quality and design. I can’t say enough good things... See more

Rated 5 out of 5 stars

Unique is definitely the correct name. Unique product, unique first rate customer service. It is fairly unusual to get the outstanding first class experience from companies these days but Kamil cert... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service I received. After making initial contact by phone and sending photos, I was asked to provide a tile sample for matching purposes. I went to the expense of... See more

Company replied

Company details

  1. Tile Store
  2. Digital Printing Service
  3. Tile Manufacturer

Written by the company

At Unique Tiles, we transform your spaces into personalised art. We specialise in custom-printed and designed ceramic and porcelain tiles and cater to your unique aesthetic and functional needs. Our expert team, led by renowned designer Robert, blends innovative design with state-of-the-art production techniques to deliver exceptional quality. Each project is a masterpiece, ensuring your vision is met and exceeded. Join our satisfied clients and bring your dream designs to life. Share your story with Unique Tiles today and discover the beauty of customisation!


Contact info

3.9

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kamil at Unique Tiles is amazing

Kamil at Unique Tiles is amazing. His service and guidance through our very large project was fabulous. We highly recommend using his services. The product was just plain perfect and it completed our project exactly how we envisioned it. Even though it was "over the pond" ..... our tiles were delivered less than a week. Amazing. I am adding a pic of our pool wall with an old spray painted surface and a pic of the high resolution photo we will be made using 112 tiles.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Stunning

Unique tiles rose to the occasion when they reproduced a piece of my original art for my sunroom floor. Great customer service and quality. My floor is Stunning,

11 January 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service I received. After making initial contact by phone and sending photos, I was asked to provide a tile sample for matching purposes. I went to the expense of paying a professional to carefully remove a tile from my property and sent it via recorded delivery to ensure it arrived safely. Despite multiple follow-up attempts via email, phone calls, and text messages requesting an update, I received minimal response. I was promised a definite answer by Friday regarding whether they could help with my project, but that day came and went with complete silence - no call, no email, nothing. The lack of basic courtesy and professionalism is astounding. I invested time, money, and effort into this process, only to be completely ignored. One must seriously question the business ethics and integrity of someone who operates in this manner. I would not recommend this service to anyone. Save yourself the time, money, and frustration.

27 January 2026
Unprompted review
Unique Tiles logo

Reply from Unique Tiles

Hello George,

I apologise for the experience you had and the frustration it caused. This does not reflect our communication standards.

We received your tile sample and assessed it for colour and glaze matching. This manual process depends on kiln schedules and material compatibility. You are right that you should have received clearer updates, and we acknowledge our communication was insufficient.

We take feedback seriously and use it to improve our internal processes.

Kind regards,
Kamil
Unique Tiles

Rated 5 out of 5 stars

Tiles look beautiful - wonderful to have something original!

The service was fast, the tiles were made exactly as I colour matched them. Our project looks amazing. Thank you!

4 April 2025
Unprompted review
Unique Tiles logo

Reply from Unique Tiles

I'd be happy to write a reply to this positive customer review. Here's a thoughtful response:
Thank you so much for your excellent feedback! We're absolutely delighted that you love your custom tiles and appreciate you taking the time to share your experience.
Thanks again for choosing us for your unique tiles needs!

Rated 5 out of 5 stars

Dog Tiles

Superior service from Kamil and absolutely delighted with the finished result ! Communication was exceptional, 2-3 week timeframe for completion and the packaging and delivery were seamless. We created the dog tiles for our dog themed holiday let and just put them up on the wall this weekend. We will certainly be ordering again from unique tiles for all our future holiday lets.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Unique is definitely the correct name

Unique is definitely the correct name. Unique product, unique first rate customer service. It is fairly unusual to get the outstanding first class experience from companies these days but Kamil certainly goes above and beyond. If you want the Wow factor he has got it and makes sure you get it!!

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

A fantastic all round service by Kamil and team. The tiles were reasonably priced, high quality and came out just as I had visualised. Very impressed.

8 November 2022
Unprompted review
Rated 5 out of 5 stars

Just finished my shower backsplash with…

Just finished my shower backsplash with the beautiful polar bear. Looks fantastic. Everyone that has seen the polar bear are very impressed with the quality and design. I can’t say enough good things about Kamil who answered every question and communicated where we were at in the process all along the way. Great price and service for their beautiful artwork. I will be sending more customers your way!😃

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Lots of communication on our project, hugely helpful and rapid turn around.

I highly recommend them

25 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

This company is excellent! I have driven them mad with so many changes to the design for my splash back (which is the focal point in my kitchen) and they have been the height of patience, design and speed. Definitely recommend Unique Tiles and Kamil - thank you guys

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful

We ordered a 6 tile centre piece for our new kitchen. We were unsure how it would turn out as the file we sent was not the best resolution and was a file of a photo from a 3rd party web site.
No worries, it is wonderful.
Don't expect a fast service of 5 or 6 days! This is a bespoke service not a far eastern mass production opperation.

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company, that worked with me to produce a splashback for my Rayburn. The tiler said they were really good quality tiles and the finished look is exactly what I Wanted. Thanks

21 January 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I had such a good experience dealing with Liz and the team, they went above and beyond to get our tiles to us when we were left short of time due do a different company falling though. The quality of the tiles were fantastic even though the images we sent Unique tiles were not the best yet did a fantastic job reproducing them for us. Overall a fantastic experience and I would use them again without hesitation.

19 December 2019
Unprompted review
Rated 5 out of 5 stars

Superb Quality Bespoke Tiles

Unique Tiles were able to help with bespoke printed tiles of our own design and produced superb quality tiles which look fantastic. Customer service and communication was excellent through the whole process and delivery was smooth and efficient. Highly recommended.

20 September 2019
Unprompted review
Rated 5 out of 5 stars

The best for price and quality of repro

Quick to respond to my enquiry and helpful in arranging what i needed from my description and dimensions , Quickly completed and competitively priced compared with others . Excellent quality reproduction of subtle tones and colours. A good choice for printed tiles of any kind.

20 August 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, really went to extra mile to get us our tiles on a tight deadline. We’re happy to get the same tiles we needed for the rest of the wall and print onto rather than selecting the tiles they would normally use. Good communication, great company!

5 June 2019
Unprompted review
Rated 5 out of 5 stars

Exactly what I was hoping for.

My wife and I wanted tiles with an impact to counter balance the plain styling and colouring of our new kitchen. After a brief research of the options, we visited Unique Tiles premises without appointment but were given a warm welcome and we were able to see the current work-in-progress and were amazed at the variety and versatility of what was being processed. Our wall tiles are oblong in plain white but with the area above the sink and the area above the cooker, we supplied UT with the tiles for them to print the two high resolution images I purchased as a download from the Internet. I was given all the help and attention I wanted to achieve the end result I wanted and was very pleased with the outcome.

26 May 2019
Unprompted review
Rated 5 out of 5 stars

Great service, price, communication & quality

Unique Tiles were incredibly helpful in producing the specific tiles I wanted. Their communication was fantastic; the price was extremely reasonable; and the tiles arrived very promptly. They are of exceptional quality and I can only praise the service

3 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look