The Unique Maps Co. Reviews 

591
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers enthusiastically praise the stunning quality of the vintage maps, noting that the materials feel sturdy, colours are vibrant, and historical details are exceptionally clear. Consumers also appreciate the fast delivery service, secure protective packaging, and the helpful customer support team that expertly guides buyers through custom framing requests. However, some reviewers were not happy with certain physical aspects of their delivered items. A few people mentioned that the picture frames felt lightweight or cheap, while others felt the print colors appeared noticeably flatter than expected online.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stunning detail, vibrant colors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Service

Consumers find service to be positive, highlighting prompt delivery, excellent communication, and helpful... See more

Order

Customers had positive experiences with order processes, frequently noting that items arrived quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a print of the John Snow London cholera epidemic map as a retirement gift for a colleague. Unique Maps was able to rush the production, even during the busy holiday season so we could get it... See more

Rated 5 out of 5 stars

I ordered an antique map of Italy as a Christmas present for my brother, who travels to Italy frequently. The website at Unique Maps Co was easy to use, and it offers many options regarding map size... See more

Rated 5 out of 5 stars

I embarked on a quest to acquire a map which detailed a particular Edwardian house built in 1913. Unique Maps delivered, exceeding my expectations. As one may imagine I had many questions, nothin... See more

Rated 5 out of 5 stars

Highly recommended - Fantastic service, excellent quality product and fast delivery. I needed some maps urgently and when I message in Dominic was extremely helpful. Online ordering was easy and pho... See more


Company details

  1. Map Store
  2. also in
  3. Art Restoration Service
  4. Art Studio

Written by the company

Since 1984 I have scoured the world for rare maps and restored them in my workshop. I guarantee you cannot find higher quality old maps anywhere else. I also personalise and customise old maps, such as adding a heart where someone got married, or colouring in the house where someone lived, or even creating a completely custom map from scratch. My beautiful maps make perfect gifts - or intriguing, thought-provoking artwork for your own home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(591)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Shipping was 4 days past estimation

Shipping was 4 days past estimation, which made the package late for my Father's 90th birthday purchase. Had I know I would've opted for expedited shipping. On top of that, the hanging mounts were upside down. Map is at least very cool, hence the 2 star rating. Would definitely look elsewhere for a similar purchase though

20 October 2026
Unprompted review
Rated 5 out of 5 stars

I wanted an old London map rather than…

I wanted an old London map rather than another fairly anonymous print. Theres plenty to look at and it suits the room without taking over. Went back and forth on whether to have it framed, but glad I did as otherwise it would probably still be rolled up somewhere.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

This was a slightly awkward request…

This was a slightly awkward request because we wanted my grandparents old house marked, but the address has changed and the road layout is different now. There were a few emails and the first proof needed adjusting. I appreciated that they checked rather than just guessing. The final version means a lot to our family.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful personalised map

I couldn't be happier with the bespoke map I purchased from The Unique Maps Co. From start to finish, the whole experience was professional and friendly. I provided a concept image, and the team worked closely with me to create a beautiful, personalised map that perfectly captured my vision.
The attention to detail is exceptional, and the final piece ticks all the boxes, making it meaningful and unique. The communication throughout the process was friendly, professional, and helpful, and I always felt that they genuinely cared about creating something special.
The finished map has exceeded my expectations and will be treasured for years to come. If you're looking for a thoughtful, high-quality product and excellent customer service, I would wholeheartedly recommend The Unique Maps Co.

28 October 2026
Rated 5 out of 5 stars

Went for an old coloured map of the…

Went for an old coloured map of the Alps with the 3D effect. I liked the original anyway and wasnt completely sold on paying extra for it. Having seen the finished print, Im glad we did. The shading brings out the mountains without losing the character of the old map.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

An excellent choice

An excellent collection of rare and visually appealing maps. High quality with a good choice of presentations and all at a competitive price for these special items. Delivered quickly especially considering the maps are produced to order. Recommended.

28 October 2026
Rated 5 out of 5 stars

Fabulous

I bought three maps from here, two unframed and one framed. The website was easy to navigate, each map was exactly as described. All of them arrived quickly and were well packaged - I am so happy with the quality and I would happily buy through there again.

27 October 2026
Rated 1 out of 5 stars

We needed a lawyer!

Unfortunately, a very disappointing experience with The Unique Maps Co.

We ordered a large framed world map for €1,519.20. The shipment already arrived with clearly damaged outer packaging. After unpacking it, we also found that the map was loose and visibly wavy inside the frame, one of the retaining clips was damaged or displaced, and the overall framing quality was far below what we expected from a product in this price range.

We documented everything immediately with extensive photographs and provided the company with all requested evidence.

The seller acknowledged the damage and confirmed to us in writing on 29 September 2026:

“Yes, correct, no need to return, and we would still process the refund.”

Shortly afterwards, we also received:

“Okay, I will begin the refund process.”

Despite these clear written confirmations, we have still not received the refund.

Instead, the refund has repeatedly been linked to the company’s own claim process with DHL. From our perspective, the relationship between the seller and its logistics provider should not result in a customer waiting for weeks for a refund that has already been expressly agreed in writing.

We have repeatedly made clear that the map is still here, unchanged, and can of course be collected at the seller’s expense if required, even though we were expressly told that no return was necessary.

We have now had to involve PayPal. If the refund that was already promised in writing is still not made, we will also instruct a lawyer to pursue the matter.

What is particularly disappointing is that the communication was initially friendly and prompt, yet the refund that was clearly promised has still not been carried out.

For a purchase price of more than €1,500, we expected significantly better product quality and a much more professional handling of the complaint.

26 October 2026
Unprompted review
The Unique Maps Co. logo

Reply from The Unique Maps Co.

Hi Bruce! Thanks for taking the time to write a review.

We don't recognise your order, so it's possible that you have ordered a map from another shop. As you can see from our other customer reviews, your experience doesn't sound typical.

If you can drop us an email at support@uniquemaps.com with more details, we can do our best to help out.

Regards,
Dominic, customer services

Rated 5 out of 5 stars

Bought the world map showing the land…

Bought the world map showing the land and ocean-floor relief. It's the underwater detail that keeps catching my attention, rather than the countries. Worth pointing out that its a flat print, not a moulded map I knew that before ordering, but the effect is still surprisingly convincing. Very happy with it, though.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a unique and different present…

I wanted a unique and different present for my Dad. I happened across the Unique Maps website as an advert and was totally impressed with the array of possibilities! I had an idea in mind having found a map very suited to Dad, the team were great in making this a real gift. Service and communication was brilliant, the map and frame are beautiful and superb quality, needless to say, Dad very pleased. Small hiccup with the delivery company, the UMC team were very helpful and resolved in time.

26 October 2026
Rated 5 out of 5 stars

Was Wonderfull

Was Wonderful! I ve buying on Line since ever but this is probably the best Experience i’ve ever had! Supportive clients service and amazing stamps! I wish i could buy everything from people like them! A special Tks to Sebastian!!

23 October 2026
Rated 5 out of 5 stars

Love my map of Michigan

I recently purchased a map of Michigan- my home state- to hang on a wall with other art that represents my favorite places.
The customer service was excellent, delivery was quick and I received the nice quality map in a reasonable time. Their website is very easy to use and that is a sign of a company that cares about its customers.
I am happy to support a small business like The Unique Maps Co!

24 September 2026
Unprompted review
Rated 1 out of 5 stars

They took down my negative review

They took down my negative review. They will not refund the $490 I paid for a map I never received. DO NOT use this business. They are dishonest and still have not resolved my issue.

16 October 2026
Unprompted review
The Unique Maps Co. logo

Reply from The Unique Maps Co.

Hi Victoria! We have not taken down your review - you have now posted the review twice! It's not possible to remove reviews on Trustpilot, so you don't need to worry about posting them multiple times.

Please respond to the multiple emails we have sent you, so we can get the refund sorted out.

Regards,
Seastian

Rated 5 out of 5 stars

First of all the map is beautiful and…

First of all the map is beautiful and of very high quality. Receiving it framed was a huge bonus. This was a gift and the customer service I received was amazing. The team ensured I received my package on time for the birthday. This was a great gift for my husband and I’ll be sure to order from here again.

15 October 2026

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