Uniquely Sophia's Reviews 63

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I thought that the size would be wrong because there were no size guides and the only available sized were Small, Medium, & Large; however, the skort fit perfectly and is great quality. I am very plea... See more

Rated 5 out of 5 stars

Loved the Facebook live, wasn't planning to purchase but after seeing the products on i bought a coat and tracksuit and absolutely love them, such good quality! I was also lucky to win a prize and got... See more

Rated 5 out of 5 stars

I bought a jacket and it is perfect. It fits perfectly and the quality, style and pattern of this beautiful, smart, sophisticated, tweed gold button blazer is amazing. I am so pleased with it, a... See more

Company replied

Rated 3 out of 5 stars

Bought a loungewear set with gems on the front and after a few hours the gems started to fall off just being sat at home . I washed in a delicates bag inside out to protect the gems and even more are... See more

Company details

  1. Clothing Store

Information provided by various external sources

An online fashion brand bringing you the latest styles and trends at your fingertips


Contact info

4.1

Great

TrustScore 4 out of 5

63 reviews

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Rated 1 out of 5 stars

Very poor quality

Very poor quality. Wanted a long belted cardigan and received a thin, cheap cardigan with a bit of wool (supposedly a belt) and no where to attach it (no belt loops). For what I paid I expected a whole lot more.

27 December 2024
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Reply from Uniquely Sophia's

Hi Sharon
So sorry to see that you are not happy with your longline cardigan . We do of course offer a 14 days return policy as long as the garment is unworn with tags still on . If this is the case please reach out to our customer service team who can advise and assist you .Kind Regards Uniquely Sophia's .

Rated 5 out of 5 stars

Great product

Great product. Sizing g accurate and comfortable

7 November 2024
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Reply from Uniquely Sophia's

Hi Kami ,thank you so much for taking the time to leave us your review . As a small family run business we really appreciate your feedback and hope you shop with us again soon ,Kind Regards Uniquely Sophia's .

Rated 3 out of 5 stars

Gems falling off after a couple of hours .

Bought a loungewear set with gems on the front and after a few hours the gems started to fall off just being sat at home . I washed in a delicates bag inside out to protect the gems and even more are falling off . Really disappointed as for the price would have expected the gems to last much longer .

11 October 2024
Rated 5 out of 5 stars

Great live and amazing products

Loved the Facebook live, wasn't planning to purchase but after seeing the products on i bought a coat and tracksuit and absolutely love them, such good quality! I was also lucky to win a prize and got some super comfy slippers, will definately be going back

11 October 2024
Rated 4 out of 5 stars

Good but could be better

Good but could be better. I ordered a tracksuit and a cape jacket recently and both items were what i wanted and looked like a picture - amazing however, the tracksuit zipper had what looked like a black piece of stitching when the tracksuit was light grey?If not something had spilt on it like ink that wouldn’t wipe off. The cape jackets button was hanging from a thread, literally… I only have tried it on since i bought it and handled with care as the button was barely attached and it came off when trying on. Im not totally bothered about the small black mark or stitching as i can sew myself but its not what you expect when paying for new clothing. It was as if someone wore the cape lots and then they sent me it. Not too sure if i would buy again as i have mixed reviews.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my first order dress is…

So happy with my first order dress is exactly what I was looking for fits lovely and great quality😀

29 May 2024
Unprompted review
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Reply from Uniquely Sophia's

Hi Nicola

Thank you so much for taking the time to write this lovely 5 Star review .We are so glad to hear you are pleased with your dress and very much appreciate your feedback and custom .
Many Thanks Asti (Uniquely Sophia's x

Rated 5 out of 5 stars

First time buy and I am so so…

First time buy and I am so so impressed! Quality is amazing& fits as advised in the size description. Had extremely fast delivery which took me by surprise especially considering it was free. Will definitely be ordering again. Thank you so so much!

25 May 2024
Unprompted review
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Reply from Uniquely Sophia's

Hi Rosie
Thank you so much for taking the time to write this lovely 5 Star review .We are so glad to hear you are pleased with your playsuit and very much appreciate your feedback and custom .
Many Thanks Asti (Uniquely Sophia's x

Rated 5 out of 5 stars

Great experience and price always there…

Great experience and price always there to help

28 March 2024
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Reply from Uniquely Sophia's

Hi Dawn
Thank you so much for taking the time to write this lovely 5 Star review .We are so glad to hear you are pleased with your purchase and very much appreciate your feedback and custom .
Many Thanks Asti (Uniquely Sophia's x

Rated 1 out of 5 stars

I wanted to return the order

I wanted to return the order. I emailed numerous times without any response. I will never use this website again and will not be recommending it to anyone either. Absolutely awful customer service.

2 December 2023
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Reply from Uniquely Sophia's

Hi Sorry to hear this, as a small family run business we take great pride in our customer service and take any complaints very seriously. I have investigated this and our system shows you opted in to our newsletter and made a purchase on 02/12/2023 the next correspondence with this email address was on the 04/12/23 when we sent shipping details .Then there is no correspondence until the 10/01/2024 when we sent out a newsletter which was opened the same day, other than these times there is no email correspondence between us .A member of the team will contact you in due course to provide the screenshot evidence of this and discuss further to resolve this issue .If you could in the meantime check your emails to ensure correct address was used and we will ask that you forward these to us during the correspondence to find where the issue lies and assist you further with this matter . Kind Regards Uniquely Sophia's

Rated 5 out of 5 stars

Amazing clothes range

Amazing clothes range, easy ordering,prompt delivery and amazing customer service..
Would highly recommend xx

14 November 2023
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Reply from Uniquely Sophia's

Thank you so much for taking the time to give this lovely review and for your orders with us .

Rated 5 out of 5 stars

Great service and gorgeous jumper 🤩

I bought a gorgeous jumper from Uniquely Sofias. It looked exactly as it did on line, really lovely! My order came very quickly and there was even a cute little packet of Love Heart sweets in with my jumper, such a nice touch ❤️ Thank you 😊

2 November 2023
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Reply from Uniquely Sophia's

Thank you so much for taking the time to give this lovely review . So happy to hear you was pleased with your purchase and our service .

Rated 5 out of 5 stars

Excellent shopping experience.

My shopping experience was excellent. Good service, speedy delivery, I was kept well informed.
I am very pleased with my top, it is absolutely beautiful.

18 May 2023
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Reply from Uniquely Sophia's

Hi Beverley so glad you are happy with your top and our service .Thank you so much for taking the time to give us this lovely review .

Rated 5 out of 5 stars

The BEST customer service

The BEST customer service I have ever experienced! As a customer manager myself I felt obliged to comment on the amazing service given. I am going on holiday and had some questions on some clothing and everything was answered with professionalism and in a timely manner alongside a very personable and friendly approach. Please don’t hesitate to order from this store!

29 June 2023
Unprompted review
Rated 1 out of 5 stars

When i purchase the dress of uniquely…

When i purchase the dress of uniquely Sophia's, the sizing was 2 sizes to big, when I tried on the dress, the shoulder strap kept falling off and I was not impressed with the item overall. I will never purchase anything else of Uniquely Sophia's ever again!!

13 April 2023
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Reply from Uniquely Sophia's

Hi Lucy have just seen your review and looked into your order .You did indeed place an order with us for a dress but we never sent the dress out .We emailed to say we had a stock error and did not have your size available and issued you with a refund . I'm wondering if you are confusing us with someone else ? I will resend the email to you now for you to view .Regards Uniquely Sophia's .

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