Unique Song Reviews 

4,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the final musical pieces capture their personal life stories, precious memories, and heartfelt emotions wonderfully. Many people also deeply appreciate the professional sound quality, beautiful vocals, and the wonderfully streamlined ordering process. However, some people mentioned that specific song lyrics sometimes needed minor adjustments or modifications after hearing the initial draft. Some reviewers noted that lyrics occasionally required corrections, or that physical text documents did not fully meet their personal expectations. Others pointed out that paying extra or ensuring specific requests are clear can enhance the final keepsake.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight and appreciation for the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to get started and... See more

Service

Reviewers highlight positive aspects of service, praising the superb sound quality and excellent support... See more

Quality

Clients share positive opinions on quality, highlighting that the sound and musical arrangement are truly... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting that their purchases are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the songs I got I did two songs. I did communicate with customer service for help with editing and downloads and the service I received was excellent! They were very helpful and worked with me... See more

Rated 5 out of 5 stars

It was (( 𝐎𝐔𝐓𝐒𝐓𝐀𝐍𝐃𝐈𝐍𝐆 )) I answered a few questions, and they put the the lyrics together for two Beautiful spiritual songs about my Beautiful Blessing, my wife. Every note, every wor... See more

Rated 5 out of 5 stars

This experience was an unexpected heartfelt delight!! I teared through the minutes & how your composer's were SPOT ON with the rhythm, words & my special moments I could collect about our grandchild... See more

Rated 5 out of 5 stars

Words simply cannot describe how wonderful the experience was, to be able to hear such a beautiful song created from my heartfelt thoughts, of how much my husband means to me. It is simply beyond ima... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,029)

4,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With the way you handled the whole experience…thanks 🙏

I'm very impressed with the way you transformed what I loved about my wife shazzy in a few sentences,and put it together in an amazing song sung by a woman with the most amazing voice ,the tears 😭 whilst listening 🎧 to it are hard to hold back,the love and care you Amanda, Nicole,Sam,and the team the love that's going into putting these songs i can tell you , it's coming from someone that really understands and knows love 💕,knows all about love ❤️ inside out, ❤️ upside down, 💞 round and round ❤️,you people don't need to change a thing just keep doing what you doing, thanks 🙏 again Mick, 💋😘

25 October 2026
Unprompted review
Rated 5 out of 5 stars

I wasn't expecting it to sound so good

I wasn't expecting it to sound so good. The way it was composed brought tears to my eyes. I listen to it 13 times in a row. Just a great song made from my words answering the questions. PRICELESS!!!!!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

OMGOODNESS

OMGOODNESS! I honestly thought when I did this the song would be good however I was prepared for how amazing the song would be. It's off on a couple details but the song was so amazingly created I teared up on the preview but I cried in total movement when I heard the full song. I picked the 48 hours and to make this song permanent and I am so very happy with this song and love it so very much. I'm going to play it this weekend casually and record his reaction I love this song so very much! Quality is awesome and I totally recommend this!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

A five star rating is a enormous understatement

First of all, if there was a rating more than five stars, I could easily double it! I provided them the information that was important to me, and that I felt really shared my heart about my feelings for my wife, and Sam nailed it. I have no idea how anybody could’ve taken my words that I sent and spoke those words as they were coming directly from my heart. To be truthful, I was somewhat skeptical because of the price. I had another company do a song for me. They charged me quite a bit more and their song was not as heartfelt as this one. I have recommended the company numerous times and I will continue to do so, as well as have some songs for some other people important in my life.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

You guys hit a Homerun it is a beautiful song my wife was pleased. That song is really the I feel about her. Thank You

28 October 2026
Unprompted review
Rated 5 out of 5 stars

In the end I must give this company a 5 stars

In the end I must give this company a 5 star rating but we had to do several (3) re-dos because “AI” kept putting my requested lyric changes into the into the song and there was nobody to talk with about it. Example:
I HAVE MADE ONLY THE REQUESTED CHANGE ACCORDING TO THE PICTURE. EVERYTHING ELSE REMAINS EXACTLY THE SAME. ORIGINAL LINE: "SO I’LL KEEP CHOOSING YOU THROUGH EVERY YEAR AHEAD." UPDATED LINE: "SO I’LL KEEP CHOOSING YOU WITH BLESSINGS FROM ABOVE.
“That was all part of the song when I got it back”. No worries though, they were quick to respond, fix and submit it back to me with corrections. This is an A+ company and I would (and will) highly recommend it’s services.
If I had one complaint it’s that, like most all companies these days. You can’t get anyone on the phone to talk with and when you’re not a good typist, it’s tuff.
Pat Fultz-Seattle

29 October 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing way to share my love…

What an amazing way to share my love for and to my husband as we celebrate 27 years of marriage. I share with him a week after our any. Just some extraordinary to let him know how much I love him. The song put a smile on his face and will be his forever song.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Martha B. I just wrote some of my memories…happy…

I just wrote some of my memories…happy times and heartbreaks. My thoughts were not well organized, however Unique Song captured my thoughts and produced my song perfectly. When I listened to the results it brought tears to my eyes. My husband loves it. We cannot stop playing it together.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

This company was awesome after I gave…

This company was awesome after I gave them the information that they asked for after I had some put some thought into it. They created a wonderful song that means a whole lot to me. I would highly recommend this for anybody wanting to tell someone exactly how they feel in my case I’m having to play it to the heavens. I wish I could’ve seen this type of thing prior to my husband passing.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Anniversary song for my husband

I made this video for my husband for our 61st anniversary. He does not show a lot of emotion, outwardly, but inwardly he appreciates and loves our lives together. He was very touched by this song.

20 October 2026
Unprompted review
Rated 2 out of 5 stars

I paid a lot of money for the song to…

I paid a lot of money for the song to be made in 48 hours, to have it extended to 3 minutes, be available on Spotify and have the lyrics.
I expected to get a nicely decorated lyrics document which was not the case, I have had to make up my own document. The song came back and it was perfect beat wise however some of the lyrics didn’t make any sense. I raised this with them and even gave them suggestions for own of the lyric changes. I made it very clear I just wanted the lyrics corrected and for the song beat not to change as it was perfect. When I was sent the new link the song beat was changed. I made them aware of this and told them to revert it back to the original and I would have to use the badly written lyrics reluctantly. They have amended the Spotify song back but have not done the same with the Unique song link I keep getting sent.

Their AI is no longer responsive to my chasing messages and you can’t speak with a real person. There is a place for the use of AI however customer should always have the option to speak to a human where the AI clearly is not computing.

I paid for the Spotify option as I was going to have my Alexa suddenly play the song as a way to gift it to my husband who this was for but each time I have asked Alexa to play the song I don’t even recognise it. This makes me believe that they have listed it on Spotify but it’s clearly private / locked somehow so you can’t access it like you would any Spotify song if you know the name. The AI is ignoring me so I don’t know how to get this resolved so my next step will be to speak to the bank about a chargeback as it’s not okay that they have stoped addressing my concern.
Such a shame as this has a potential to be an amazing business but the customer service is the worst.

8 October 2026
Unprompted review
Unique Song logo

Reply from Unique Song

Hi,

It’s really disappointing to hear that a gift you had planned so carefully for your husband has become such a frustrating experience. We understand that the original beat was exactly what you wanted and that you only asked for the lyrics to be corrected without changing the music. Receiving different versions and still having trouble accessing the song as expected would understandably be frustrating, especially when you had planned a surprise for your husband.

We’re also sorry that you’ve struggled to get clear answers while trying to sort this out. We’d like to clarify that our customer support replies are handled by our support team, not by AI. You should always feel that your concerns are being heard and properly addressed.

Could you please contact us and mention your Trustpilot review, along with your order number? We’d like to check the different song links, the Spotify version, and the requested changes so we can understand what went wrong and help resolve it.

We also want to thank you for taking the time to share such detailed feedback. We take comments like yours seriously and will use them to identify where we need to improve, particularly when it comes to communication and making sure customers receive the versions they requested.

We’re sorry this experience has taken away from what should have been a special gift, and we hope to have the chance to make things right.

Rated 5 out of 5 stars

From rambling to remarkable

They did an amazing job of turning my broken thoughts and feelings and turned it into the most beautiful song with exactly what I wanted to express! I was very grateful pleasantly surprised and I am so grateful I had them write my song to my son!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Daughters’ song

My song for our two girls was truly amazing! Beautiful vocal & arrangement. I’ve listened to it at least fifty times & I still tear up. Can’t wait for our grown daughters to hear it at Christmas ! It’s full of memories of our vacations. I’m expecting a lot of happy tears & some good belly laughs too. Thank u for the superb sound quality & your great support throughout the process. I highly recommend Unique Song & I will use them again. MR Texas

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Love!!

Communication was great! Absolutly love the song, cant wait for my man to receive it on Christmas!

10 October 2026
Unprompted review

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