uniqu.store Reviews 37

I ordered from them and they put a wrong delivery address and instead of shipping internationally they shipped it within the US. After contacting them several time, they were so slow to respond, take action or fix the issue. They were more keen on canceling and refunding instead of correcting the address and sending it to the right address. Really poor customer service and are so rude.

DO NOT BUY FROM THIS BRAND -- they ghost you and their products stop working after a few months. TERRIBLE customer service. Don't even bother, you're wasting your time and money on their piece of garbage product.

I ordered two items, a wireless microphone and a stand. They sent me a shipping confirmation for one item and that item arrived. I emailed them and asked for an update of my second item. They responded that they sent me both items and were delivered. I sent them a screenshot of their shipping confirmation of ONE ITEM plus a picture of a small parcel with a ruler next to it to show that it only fitted the microphone. I waited a few days but there was no response. I sent another email but still haven’t heard back from them. I am not happy with what’s happening. So disappointed!

I purchased different items for my Tiktoks.

One Small Lightning Clip Broke really fast and I reached out to them got it several weeks later but I was just happy that I got it replaced.

A few weeks later my expensive Kit just broke mid filming (the Part where it holds your phone) broke. My phone also got damaged..

So I reached out again. I just wanted a replacement for the kit. They told me they will send it so I was happy cause I really liked it. But it Never Came. And It took months of back and forth explaining..

Suddenly they send me another Small light Clip?

I gave them Pictures/proof and Everything. Told them I dont Need a another selfie light clip I wanted the broken Part replaced of my Lighting Kit stand.

No answers, just false promises now they are ignoring.

So No can’t recommend
Especially as a creator Like me where you need some things to get faster…

I was happy with my light stand for about 2 years, but one of the buttons broke and the remote no longer worked, so I couldn't turn it on anymore. It took about 6 weeks to get a response from customer service, and they told me to buy a new remote to be able to turn on the light. I went to buy one, but at checkout it was charging me double the cost of the remote for shipping, even though the site advertises free shipping to the US. I emailed again to ask about it, didn't hear back for a month, sent a follow up email a few weeks ago, and still didn't hear back. The customer service is completely terrible, the advertising doesn't match reality, and the product didn't last.

Horrible, ordered the tripod with the lights, remote never worked but I let it go as it was hard to contact the customer service, within 3 months the tripod broke and all I would attach was my phone? Nothing heavy or that would cause damage. Tried to contact for the past couple months but they don’t respond. Don’t buy from this brand. Cheaply made but well marketed. You’ve been warned.

Impossible to contact the store, aniway the item arrived in the right time, but nobpdy tell I must pay for the dutis, additional 30$.

I would like to warn everyone buying this!!! It’s a cheaply made item that you will regret buying. I ended up paying over $100 for it with all the fees… also paid $60 for customs to be delivered to Canada.
I’d be happy to spend the money if the item was worth it …. It’s not at all stable or leveled. I had to take of my phone case to try and reduce weight and it ended up crackling my protective glass from the sides …. Like what?!
It doesn’t hold phone as advertised at all!!!! It’s a complete useless joke.
I reached out to the company and after multiple follow ups they said « too bad, not all phones work with this stand well»
I have regular iPhone 13 ! Not even max. This is ridiculous. They gave me the address to send it back but they won’t cover any shipping expenses. So basically I’ll lose more than it’s worth and customs that I paid.
Stay away from this brand. It’s a scam.

I never received my order. The customer support team only replied the first few times and then stopped responding completely. I have been emailing and contacting them on Instagram without hearing back. I will be filing a report with FTC, and encourage others to do the same. This can end up resulting in closing them down, and preventing this company from screwing customers over. Save your money and find a different company because this one is a scam.

Still waiting for my supposed refund, no proof of the refund request can be shared however not even if you specifically ask about it. No products arrived and all the customers service says is thanks you for your patience, hence they only answer to mail once a week too. They use influencers on social media to promote their products and then never deliver and don't refund. I ordered sept 24th, up until sept 29th I got tracking updates and then all fell silent. although I contacted them and was friendly at first I am really so done with this company. There should be a way to put them out of business because this aint the way to do business. I already contacted the influencer concerned so she knows and hopefully won't support them or their products anymore with her following.

Excellent product, compact and easy to use.

this product is perfect for overhead recording. i’m loving mine

I ordered a set of lights! and they are excellent! very good quality!

Took a little to arrive but product is greag

Poor quality of the product, it arrived all scratched, it didn't look like new, and they are charging me for the return. I am thinking of contacting my bank because what they are doing is defrauding customers.

This is the shadiest company ever!! I ordered two lash lights. They came and I immediately put one of them together. They are VERY poor quality. The stand is flimsy and the light itself is not bright at all.
I boxed it back up and paid $100 to ship it back.
Today I received an email from them saying they did an “inspection” and there were broken wires inside the light.
So I am now not receiving a full refund.
There’s no way I broke several wires putting it together.
DON’T WASTE YOUR MONEY OR TIME WITH THIS COMPANY

Ordered an item and it arrived broken. They refused to refund my money or replace the item. I was told it wasn’t their problem that the item was broken by me miss using it. The power button was completely missing straight out of the box. I had to issue a stop payment through my credit card. Don’t order it’s a scam!!!

I see now I’m not the only one. Please be aware they are a scam. I order mine almost 50 days ago and refuse to give me back my money. Any other company would send another product. How can they take our money for something they don’t deliver. Plus they are deleting all my comments in their social media.

Been months.
No response.
Took my money and ran
Credit card was contacted and they stated that this seller has been Red Flagged for fraud