Unidragon Reviews 222

This company makes exquisite puzzles! I am so impressed by their work. They deserve all the praise they can get. And their service is also top notch.

I placed another order for four jigsaws, which meant I had three free jigsaw gifts. The medium free gift was not available so I only could receive two, a small puzzle and royal size.
The shop app did work this time but my order didn't leave Germany, it got returned. Customer service were great, they told me they had already sent it out again with another delivery service. I received tracking with royal mail parcel force worldwide. The only down side was I had to pay a customs tax to receive it once it got to the UK. So my RS jigsaw ended up not being free after all! Royal mail even delivered on a Sunday.(7th Sept)
Once again these puzzles don't fail to be beautiful. I have six now to get working on.

Order #100753 was placed on June 2nd. It still hasn’t been handed over for delivery. The promised delivery time was 4–5 days.

Now, here’s the interesting part. Company representatives boast about how “European” they are, how they have warehouses in Europe, and how trustworthy they claim to be. Want to know a great way to check if they actually have warehouses in Europe? Try launching a truck full of drones (if you're not aware, check the news from June 1st, 2025). After that performance, the scared dictatorship started inspecting every truck and halted logistics across the country — and suddenly, on the website of this so-called “genuinely European” company, a message appears: “Sorry, delivery may now take up to 30 days.”

Note: I placed my order before that message appeared.

So, beware — instead of a nice gift, you're likely to receive nothing at all, plus a dose of horrible customer service, and as a bonus, you’ll be supporting the aggressor state.

Oh, and of course — I contacted their support. They apologized profusely, saying they “couldn't possibly have warned about the delay in advance”. No clear timelines, no attempt to resolve or negotiate anything.
I honestly think it’s because of the Ukrainian flag on my profile picture :)

The product is OK, but the reason why I give such a low score is to have some reaction from their after-sales, which is disastrous : after having sent numerous e-mails, it is impossible to receive an invoice from them, they just don't reply the mails ...

I have previously used Unidragon store twice and had no problem with the orders, they've came on time. But this time everything is different.
Three times I've tried to contact customer service to get any information about the order, but I'm being ignored.

On December 10th I've placed an order for Intergalaxy Butterfly M size puzzle. When I've put the item to the cart, I've double checked and it said that puzzle was in stock. Promised shipping to my country was 4-5 days. I've paid up for the product and shipping, received a letter with the order confirmation, but nothing else after that - no tracking number, no information about puzzle being sent.

A whole month have passed. I had plans to receive it before January 15th, it was meant to be a birthday present. And seems like it won't happen.

At this time I feel awful - money wasted, no puzzle received.

Even if puzzles themselves are really beautiful and well made, I cannot recommend Unidragon store after my last interaction.

I waited so long to have my Unidragon because it is an expensive puzzle, but had very bad experience with the delivery. They didn't deliver, even me having a huge mail box outside for that purpose. After that, there was mismatching information on the delivery company and tracking and it was really difficult to find where to pick up my package. The customer service is absent from responsibility of their own service providers. Asked me to connect with the company. Not helpful at all. Waited a lot, and won't buy again.

An absolutely fabulous puzzle experience! From the quality, brilliant colors, unique shapes and the story on the back side these puzzles are a truly entertaining, challenging experience.

I received a puzzle as a gift that was very challenging to complete. It was a family effort. The puzzle was beautiful once it was completed except it was missing ONE piece. The packing slip provides an email address and says if a piece is missing, please contact them before leaving a bad review. After corresponding with them a few times, they are sending me a replacement puzzle so I can pick out the missing piece and complete my puzzle. I can't wait to spray it with puzzle glue and frame it so everyone that enters my home can see it! It is truly a beautiful piece of art. My next purchase will be one that is a little less challenging though! Thank you Unidragon for sending me a replacement. Greatly appreciated!!!

Bought a Unidragon puzzle through Amazon. Expensive. Right away when i open the box, there is a disclaimer from the company about missing pieces or defective puzzles, asking purchasers not to diss them on the internet in case this happens... Well, guess what! The pieces provided to me in my box DID NOT fit together early on, and thus the mandala puzzle COULDNT be completed. I am a seasoned puzzler, finishing very complex challenges with great patience. This company CLEARLY has PROBLEMS in their manufacture to automatically include this disclaimer along with their product! I was happy i bought this through Amazon in that i received an immediate refund with free return shipping rather than having to work directly with Unidragon to return ship and then wait for my refund. I will never buy a puzzle from this company again.

Unidragon are purveyors of beautifully designed and colorful wooden puzzles consisting of laser cut and unique pieces. My first experience was with the Mandala Tree of life. I enjoyed this experience and challenge. The package came in good condition and very nicely packed.

My third experience with Unidragon was perfection. I selected the Elusive Colibri-a puzzle that was 2 parts-a hummingbird and a flower. I was amazed at all the hummingbird whimsies and the rich colors. I have assembled this puzzle 3 or 4 times and it still appears like new. Keep up the good work unidragon!

I recently ordered a very nice puzzle from the site. The staff is very kind and offers quick answers to any concerns. The package arrived very quickly and the puzzle shape is very nice. I will definitely return to the site for other orders.

Unidragon puzzles are the best value for money, thier quality is amazing, it is a real pleasure to touch and to assemble the details. I have been buying them for myself and as Chmas presents for 2 years and my friends are waiting to expand thier collections. Did not open the boxes yet this time , but had no problems with the delivery.

I'm delighted to share my positive experience with the Unidragon puzzle. This puzzle is an absolute delight for anyone who loves a challenging and beautifully crafted jigsaw. The quality of the pieces is exceptional, and the attention to detail in the artwork is truly impressive. I found myself captivated by the intricate design and vibrant colors.
Assembling the Unidragon puzzle was not only a fun and engaging activity but also a great way to relax and unwind. The pieces fit together perfectly, and the final image was stunning.
I also appreciate the eco-friendly approach of Unidragon, using sustainably sourced wood and environmentally friendly inks. This commitment to the environment adds to the overall appeal of their puzzles.
In conclusion, Unidragon puzzle exceeded my expectations in terms of quality, design, and enjoyment. I highly recommend it to puzzle enthusiasts and anyone looking for a unique and visually striking puzzle experience.

The wooden puzzle pieces are amazing, the kids just loved it! We had so much fun making de Kids World Map puzzle. Definitely will buy some for Christmas 🎅😍

Here I found the most beautiful puzzles.. I love all their pieces and highly recommend them.

I have lost count on how many email I have sent Unidragon about this and feel Unidragon are being very rude to just ignore my emails.

I have not received order number ORDER #95624 that I placed in August, I have sent many emails about this and asked for a full refund, it’s 3 months now for this order to arrive and this is too long.

Please arrange a full refund and courtesy to reply to my email.

UPDATE;
Unidragon have now emailed me and have sent me a form to fill in (that is not fillable on my pad) stating that I am refusing the items. My reply to them was,
‘This form states that I am refusing the goods, this is not true, you have failed to supply the goods, the delivery company you used only attempted to deliver once, and when I look on the tracker it stated that they would deliver again on the next working day, they did not do this. So please send my refund to the account I used to pay for the goods’.

This is really bad, the form looks very, how can I explained, well have a look for yourself below, has anyone ever had to fill in a for like this when they have not delivered the items. Plus the form states it takes the postage from me.

Here is a copy of the form:
RUSARD LIMITED
ROA: 6 Fern Road Sandyford, Dublin 18, DUBLIN, Ireland
Business address: Suite 17, The Cubes Offices Beacon South Quarter, Dublin, D18 E932, IRELAND

Name of consumer(s): ______________________
Address of consumer(s): ______________________
Phone number/E-mail: _______________________




APPLICATION (application request)

I _____________ placed an order no. ______ for the amount of ___________.
According to the return policy posted on your website, I have the right to refuse the goods at any time before its transfer, and after the transfer of the goods within 14 days.
In case of refusal of the goods, I have the right to refund the amount paid within 14 days from the date of submission of the relevant claim, minus the cost of delivery.

Based on the above, I ask you to accept the rejection of the order no.__________, and return the amount of money paid for the order in the amount of__________________.

I ask you to make a refund using the following details (you must specify the full details of the current account): ________________________________________________________________________________________________________________________________________________________________________________________

The most amazing wooden puzzle i have ever seen in my life! Amazing work!! You will have it for your whole life! High quality. Very good price and very fast shipping! Highly recommended. Thank you

Always very happy with your service.👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 LOVE all the puzzles from Unidragon.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

"I recently ordered a new Quezzle puzzle from Unidragon, but the transport company damaged the box. I was really disappointed, especially since I had been waiting for a long time to receive the puzzle.

I contacted Unidragon customer support, and they were incredibly helpful. They apologized for the inconvenience and immediately sent me a new puzzle. I received the new puzzle within a few days, and I was so happy with the way Unidragon handled the situation.

I'm really impressed with Unidragon's customer service. They went above and beyond to make sure that I was happy with my purchase. I highly recommend Unidragon to anyone looking for high-quality puzzles and excellent customer service.

Even though the transport company damaged the box, Unidragon fixed the problem quickly and efficiently. I'm very grateful for their help, and I'm excited to start working on my new puzzle!"