Understood Care Reviews 

Natasha did it is doing a wonderful job. I am pleased with her service.

She helped with my water bill and had information about alot of thing's with trying to help me with other things.

She helps me seemed very nice and understanding of my needs i hope she can help me

Tammara has been great about checking in.

I am still waiting for reimbursement to UHC for a fraudulent billing by Adam Bonder. I have reported this issue to the UHC fraud department.
UPDATE...31 August 2026...Deborah Hall reached out to me on Thursday 27 August 2026 apologizing for prior treatment and suggesting a plan to revitalize our relationship, also asking me to remove this negative review. We spoke at length and she promised a call back on the next day, Friday, or at best Monday with new details of how I could be helped by her company. Unfortunately that call didn't come during business hours, and I asked her by e-mail not to contact me again, as I have no use for her service. I have tried and definitely do not recommend this company or anyone I have spoken to...I am still waiting for the fraudulent charge to be removed from UHC.
Update 4 September 2026...I contacted UHC and the charge has been removed from my account.

Lisa is always working hard for me and keeping in touch. I really appreciate her efforts.

Jennifer is very nice and always professional to me. She also informs me and of program that could help or that she thinks I'd be interested in.

Kaye my patient advocate is easy to understand and super friendly. She followed up with my doctor on a PA (prior approval) form and she was successful in getting my Zepbound for $50 month. Great company and great service.

I want to thank you this opportunity to get to know cashmere. She is a very, very good for me in helping me to keep my doctor's appointments. And keep my my focus. Thank you. for in time in my need. Thank you so much.

Rachel has keep me updated but above all she listens to me made me feel like I still matter at 63 thank Rachel 😊

Mr Donald Washer at Understood care is taking care of my issue, heis brilliant as far as listening to me and carefully understanding and follow every little details. He is a great support and kind peeson of understood care.

Victoria is excellent thank u for everything as far as working to get me taken care of your the best I have had so far

Adenike was a pleasure to talk with. She is friendly, knowledgeable, and compassionate. She handled our interview professionally yet with a personal touch. Thank you for utilizing such people. They are are treasure.

I got a call from my advocate Tamarian about a prescription that I was trying to get. It’s been very stressful being in a senior and trying to get this taken care of. She called at a perfect time. She said she would have everything handled for me I didn’t have to do any of the running around. She would take care of all of it. I was very happy to hear that and she has proven herself correct she has done a lot and she is amazing. She has contacted everybody that needs to be contacted so I can get this going and I’m very thankful because it’s more than just the medication because once I get the medication I can have my surgery which means a lot to me. She’s definitely a godsend and I thank her every day for helping me out.

I am 70 years old and I am overwhelmed looking after my husband and I this past year. I just started working with Shomeka from Understood Care and she is a good listener and she follows through with assisting me with simple things of getting the due dates changed on my Electric Bill and one other bill. I am still working with her on some major dental work I need done and getting some additional assistance on my utility bil. She has been a lifesaver just wish we could get her to be my husband’s advocate also?

Mr Brandon is helping me with my bills . Groceries.he is getting the best for me thanks for helping hands and every one that is helping
Sincerely Donna Sue Hodge

It'sbeen nothing but amazing. Imagine being in pain 24hrs a day and have someone you never met treating you like family. Calling you weekly and checking up on you. I know it's her job. Yet I can feel it in her voice and actions she's compassionate and truly cares about helping me thank you so much Kiaralis.

Tasha has been very compassionate and understanding has been consistently in contact with me. I really appreciate her help.

So far there has been promises to help me but have yet to see anything

I just started Understood Care and so far very pleased. I was contacted shortly after I applied. Fist a short visit with a Doctor following assignment of my advocate Michelle. She is an angel, very knowledgeable and willing to listen and help. We are working on getting my medication to affordable.
Thank you for caring ❤️