Understandable Equity Release Ltd Reviews 30

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Jason is a very pleasant and approachable person. He explained everything clearly and thoroughly and was always available to respond promptly to any queries we had. We would certainly recommend hi... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Jason and his company Understanable Equity Release. Like its name, Jason makes a complex process very understandable. He is a dedicated professional who is forever on hand w... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Jason for equity release because we were so impressed with his professionalism and competence first time round. Jason listens and then explains, in plain English, wh... See more

Company replied

Rated 4 out of 5 stars

We enjoyed meeting Jason, who conducted the business very efficiently. The reason for four stars is that we are still unsure whether we really need the product, however we have made a start.

Company replied

Company details

  1. Financial Consultant
  2. Mortgage Broker

Written by the company

We provide independent specialist advice to clients considering Equity Release with our advisers based around the whole of the country. Our preference is to visit you in your own home, preferably with other family members in attendance. Understandable has a very straightforward mission statement for our clients, adhered to everybody in the business – “what advice would you give, if this client was your Mum & Dad”. Simply put, any of the team will treat you as though they were dealing with their own family.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 5 out of 5 stars

Great service

Jason is a very pleasant and approachable person.
He explained everything clearly and thoroughly and was always available to respond promptly to any queries we had.
We would certainly recommend him, in fact, we already have!

9 January 2026
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thankyou for your kind review.

Rated 5 out of 5 stars

Professional and experienced

Very professional, approachable and competent, I found Jason was able to explain in normal English and was very patient about clarifying the trickier bits! I would recommend wholeheartedly

12 January 2026
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

it was a pleasure. thankyou for the review.

Rated 5 out of 5 stars

I can highly recommend Jason and his…

I can highly recommend Jason and his company Understanable Equity Release.
Like its name, Jason makes a complex process very understandable. He is a dedicated professional who is forever on hand when wanted and will always fight your corner to get the best result for you.
Thank you again Jason.

9 January 2026
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thankyou for your kind review.

Rated 5 out of 5 stars

Excellent service

Our mortgage broker recommended Jason to us when we began to consider equity release. It proved to be a great choice as he made the whole process understandable and remarkably seamless. Many thanks Jason.

9 October 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thanks Graham, it was an absolute pleasure to help you.

Rated 5 out of 5 stars

Second time

This was the second time I've used Jason, he is professional explains all the stages in plain English and is on hand to answer any further questions.

30 July 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thanks Phil, glad to help once again.

Rated 5 out of 5 stars

Second Time Round

This is the second time we've used Jason for equity release because we were so impressed with his professionalism and competence first time round. Jason listens and then explains, in plain English, what options are available and how each one will affect you so any decision made is based on facts and not supposition. We have recommended him twice with pleasing results on both occasions. Thank you Understandable Equity Release Ltd.

9 July 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thanks so much for the review, and for trusting us to look after you again. It was a pleasure working with you.

Rated 5 out of 5 stars

Jason was very professional and helpful…

Jason was very professional and helpful in explaining the equity release process. He was friendly,approachable and always available to any questions. Jason kept us advised of the progress on a regular basis. I would certainly recommend him to family and friends.

9 July 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you so much for your kind review. It was a pleasure to help you, we got there in the end!

Rated 5 out of 5 stars

Financial advice

Jason explained everything very clearly to me.
He is very professional and efficient. Nothing was too much trouble for him. He dealt with everything promptly. His communication is excellent and he kept me updated at all times.
I highly recommend him.

Many Thanks

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

Totally impressed with Jason’s professionalism and integrity. I would not hesitate to recommend both Jason and his products.

14 March 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you so much, it was a pleasure to work with you.

Rated 4 out of 5 stars

We enjoyed meeting Jason

We enjoyed meeting Jason, who conducted the business very efficiently. The reason for four stars is that we are still unsure whether we really need the product, however we have made a start.

12 February 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for your kind review, good luck with the home improvements. And We'll be keen to hear about your travels around the world.

Rated 5 out of 5 stars

Entirely trouble free experience

Entirely trouble free experience. Great attention to detail and efficient service, all accomplished in a short space of time. Friendly and personal service.

19 March 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

thanks for your review, very happy to have been of help.

Rated 5 out of 5 stars

10 STAR SERVICE AS FAR AS I AM CONCERNED !

From first introduction to the completion of my transaction was absolutely seamless, together with the advice, recommendations Jason made us feel as though he was talking to a member of his own family, so completely put at ease. The transaction was set out clearly step by step and Jason regularly kept myself and my husband advised as to progress on a very regular basis.

I cannot recommend Jason highly enough if I could give a 10 star rating I would he is that good. I will certainly be recommending him to all my family an friends.

ThanK you Jason you are a superstar !!

25 February 2025
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for your kind review. We were happy to help.

Rated 5 out of 5 stars

Jason was so brilliant

Jason was so helpful, having the patience to explain everything to me, so that I could make an informed decision

27 February 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

thank you. It was a pleasure to assist.

Rated 5 out of 5 stars

Jason is brilliant

Jason is brilliant. He is very professional, helpful and explained every process along the way of our Equity Release. Was always available to answer and questions that we had. Would highly recommend him to anyone. Thank you so much Jason.

23 January 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

that's very kind, thank you.

Rated 5 out of 5 stars

Equity release, a great experience.

Jason made the whole process so straightforward in our equity release, providing the information in a totally professional and completely understandable way and from first meeting to completion in 2 months over Christmas and the new year. Truly an amazing experience. Can’t thank him enough.

23 January 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for you review, it was a pleasure to assist you.

Rated 5 out of 5 stars

Easy Equity Release Process

I was a bit hesitant when first thinking of Equity Release, but with the need to pay for my Mother-in-law's Residential Care, I looked online and then approached Jason. He put myself and wife completely at ease with the process and implications both short and long term. He identified both funds provider and solicitor. He was always there to answer any queries. I would certainly recommend using his service.

9 January 2025
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Many thanks for the review, always appreciated.

Rated 5 out of 5 stars

Jason was recommanded to me by my neighbour

My situation was difficult as I had a property in a trust and I needed the equity release to pay for care home fees. My relative is 99 years old and cannot live independently.

The trust was a difficult obstacle to over come. I contacted local solicitors and finance firms, most of whom declined to help or did not even reply. Thanks to a chance remark I made over the garden fence my neighbour gave me Jason’s details, and having no luck elsewhere, I contacted him.

He drove for over two hours from his location to Hertfordshire, where my relatives care home is, in order to speak with us together.

Jason was very easy to deal with. I was worried about the trust but he reassured me that as soon as the trust was broken up an application for a life time mortgage could be made. He guided me as to how the trust should be wound up, giving me very good advice on the correct wording to use when contacting the law firm that made the trust. The trust was removed from our property and the equity release application was made. I received my drawdown earlier today, 18th December 2024, and funds are now available, giving me peace of mind and an opportunity to have a tranquil Christmas. This took just over three months.

Jason is very professional and very thorough, with a very acute attention to detail. He asked me for all the information needed so that he could answer any questions that the mortgage company might ask for, so that he was prepared in case of unexpected queries.

I can recommend Jason without hesitation, I would happily use his services again.

Thank you Jason.

11 September 2024
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thanks for the review, glad we were able to get this sorted out for you.

Rated 5 out of 5 stars

Excellent service, highly recommend!

Jason made the whole process very simple and easy for us. He was totally professional at all times, solving any queries, questions or issues that we had. We had struggled to sort our finances out for a while, using other professionals, so Jason was like 'a breath of fresh air', getting our funds in place in good time.

Thank you Jason!

27 November 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Glad to get this one "over the line" for you.

Rated 5 out of 5 stars

Excellent Service

Having used Jason twice now for equity release, I can strongly recommend him. The whole process from start to completion was friendly, professional and very efficient. Thanks Jason.

20 September 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for your kind review.

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