UnderPricer Reviews 367

DO NOT BOOK with Underpricer or Kayak!!!!!

Horrendous experience! We flew from the US to London, and then from Paris back to the US. They CHANGED THE DATE of our returning flight to a day earlier without any clear notice. We got a flight reminder 90 minutes before the flight, which at that point we could not make, and they would not change our flight or refund us. We had to purchase entirely new tickets on a different airline the day before we had to return to the US, which cost us thousands for seven of us. If you think it will save you money up front, DO NOT DO IT!!!

Good value for the seat class I needed. Responsive customer service in getting my tickets and seats arranged.

The moment I needed to talk to customer service it was incredibly easy and I received a phone call back within the minute. They answered my questions and had all the info I needed. Everything has been very easy on Underpricer and I’ll definitely use this service again.

Underpricer is a total scam. Do not purchase tickets from them. They mislead and misrepresent their offer and then their "support" repeatedly gaslight you and run you in circles when you file a complaint. Their support does not understand English nor do they actually work for Underpricer, it is some generic Asian support that knows absolutely nothing. This is not a real company, it is a scam. The phone number and address they list on their support emails do not correspond with a real business, nor does the website that uses the phone number.
Even worse, is that Kayak (which I've used countless times in the past) lists their offers and then will also gaslight you when you complain because they just repeat what Underpricer says.
DO NOT BOOK TICKETS THROUGH Underpricer! And if you find a ticket on Kayak, leave Kayak and go directly to that airline or company's website (Orbitz, Expedia, etc.)

Very good service

The personal contact with an agent was unexpected and welcomed.

All seemed ok and was booked and ticketed but 3 days later the funds were returned to my credit card and no message from Underpricer. I contacted their Customer service and asked why the funds were returned. Nothing. I called in the afternoon, a guy looked the flights up and said they had been cancelled today but didn’t know why. Very bad to do this and not contact me.

​I am beyond disappointed with the service I received from Underpriced. After canceling a trip due to health issues, I never received a confirmation email, and the airline confirmed they have no record of my refund credit.
​When I called to resolve this, the representative I spoke with was incredibly aggressive and rude. Instead of helping me track down my missing credit, they became defensive and hostile.
​When I asked to speak with a supervisor, I was placed on hold for 41 minutes. Just as I was supposedly "next in line" to speak with someone, the call was disconnected from their end. It is completely unacceptable to treat customers this way, especially when they are trying to recover their own money. I still do not have my refund or any written confirmation of my cancellation

Melinda made booking my flight so easy! She was really helpful and made my experience very good.

The request made was handled with knowledge and perfect follow up; successfully!

So far I have good experience,customer service fast response
I love it,and thanks to take care of my flight booking

Easy reservations, clear confirmations, good follow up

Had a huge problem that took a little time to resolve and didn’t expect what they did in the end it was very surprising and it was a heart felt gesture that I will not forget! Thank you so underpricer employees!

Agent was attentive and was able to answered all my questions.

I recently booked a length and very expensive flight through “kayak” that was just underpricer with a mask in. Worst customer service, run by an ineffective AI chat bot. Multiple scammy phone calls to try to upsell seats, and then seat selection was not available. They were unable to get me any kind of confirmation outside of what’s ap and I had to go through the physical airline desk every stop. When I couldn’t access boarding passes day of, each of the airlines told me I had to go through the other airline and Underpricer’s staff told me (day of flight) I could speak with an agent in 3 days. Absolute 0 star company

**edit I have emailed Underpricer details and will report back if they get back to me with anything useful

They called me to check if I change my flight directly with the airlines and sent me a couple of emails when they could not reach me by phone and I felt this was very responsible on their part to ensure that everything was in order prior to travel

All the flights I booked were successfully confirmed, and the price was unbeatable — I was genuinely so pleased. They truly made my dream holiday come true, and I can’t thank them enough for that.

Everything was booked exactly as it should have been — there were no missing flight legs, no missing checked luggage, and even a meal was added to the Jetstar flight to Bali, which was a really nice and unexpected touch considering it’s a low-cost airline.

The only slight issue was the communication after booking. I wasn’t sure what was happening for about an hour before I received the confirmation email, which made me feel a little uncertain at the time. I also reached out through the WhatsApp business account with a few queries, but unfortunately I didn’t get a response.

That said, the service they provided was excellent overall, and despite that little hesitation at the beginning, I would definitely use Underpricer again.

This is probably my first, and hopefully only, negative review online, but given how absolutely awful of an experience I've had with underpricer I feel like I need to let prospective travelers know about what they're getting themselves in for.

Firstly, the good. They did provide very competitive pricing for flights, and the customer support agents are polite. But that's about all the good I can say.

Now for the bad, and my saga over the last 4-5 weeks. On Valentines day, my wife and I decide we'll book flights to England from Canada. These are multiple legs stopping in Toronto and Dublin both directions. We went through Kayak as we've heard good things about them, and we find the near perfect flights. Now, the only issue with these flights is that there are fairly short layovers after the international portions of our trips such that I'm worried we're not going have time to run across YYZ airport to get from the the international gate to the regional gate. With that in mind we booked our flights and tried to select the seat selection option for those two flights. Little did we know this was where things would start going wrong.

I was expecting that after the payment screen I'd be shown the seat plans of the planes so that we could optionally select or upgrade seating. This did not happen.

Then I thought: maybe they'll send a seat selection email. Did not happen.

A few days later I contact them via their online portal and whatsapp. No response.

A few days after that, I get a phone call, text message, and email from a representative offering all the standard upgrades including seat selection. And here was my mistake: I assumed they'd send me a seat map to pick from, like I'm accustomed to from airline websites, and that I'd get options to pick my seat at a cost that I was comfortable with.

Instead I receive an emailed seat selection offer of $360 for all flights and still no seat selection. I replied that we don't need seat selection on all the flights. They get back to me quite quickly and offered $171 for the two international flights. I agreed, but we were still waiting for when I could select the seats, and kept following up asking if we could pick our seats.

Two days later we get assigned seats near the back on both flights.

When I raised this, what followed was four weeks of stalling and being strung along for days at a time with responses like "I'll ask my team and get back to you".
There were questions I'd asked along the way that went unanswered. All while I kept restating the same preferences I'd given from day one.

When they finally came back with options, weeks later, the answer was along the lines of "we stalled too long and now the only seats available cost extra on top of the $171 you already paid." I then started asking for other options and was again met with more stalling.

I eventually asked them to fix their mistake and cover the upgrade since a month later all the seats, that I would have picked had I been given the option up front, were full. They refused.

I feel like I wasn't being heard the entire time, and their agents were always pushing upgrades on me, and when I made it clear I wouldn't be paying any more it's instantly "then I don't think we can help you".

Underpricer does not care about their customers, they only care about extracting as much money out of you, and frustrating you at every turn. I'm uncertain if what I experienced was due to incompetence, or a misunderstanding, or just a lack of integrity to fix their own mistakes, but this is quite possibly the worst experience I've ever had with a company, and I strongly recommend planning trips with another company.

** Edit **
I requested and received a refund in the following few days after this review, but that still doesn't change the fact that this whole thing could have been avoided earlier had underpricer allowed me to pick my seats or at least given me a seat map with prices attached like is standard when booking online.

A friend and I had booked a Turkish Airlines flight to Kyrgyzstan through Underpricer. It was part of a delegation trip, but unfortunately, the trip was canceled due to war. Although the ticket policy allowed us to change the flight date or travel plan for $135, Underpricer was extremely restrictive and insisted that we select the same flight plan. In contrast, others who had booked the same ticket class directly through Turkish Airlines were able to change their plans without any destination restrictions. This was the worst experience I’ve ever had with a flight ticket purchase, and underpricer took the entire ticket price, which was over $1400 per ticket.

I even attempted to contact Turkish Airlines directly, despite their policy permitting changes to flights for any comparable destination, even after multiple requests. Underpricer refused to relinquish control of the ticket to Turkish Airlines. If they had released the ticket to Turkish Airlines, I could have easily changed the flight for a future trip and would have never had to deal with Underpricer again, which is precisely what the company prevented.

I also want to mention that the underpricer customer service personnel are very cordial and friendlyy on the phone. They sound very customer-oriented and seem willing to work with you, especially when they see an opportunity to collect processing fees or change fees. However, in reality, their primary goal is to squeeze as much money out of the customer as possible. Wish there was an option to give no star!