While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Written by the company
Tous nos appareils sont garantis 2 ans, comme s'ils étaient neufs
14 Bd Maréchal Juin, 44100, Nantes, France
4.5
1K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very fast and flexible. the product is reliable to the pictures and descriptions
Reply from Underdog
Merci pour votre retour positif ! Nous sommes heureux d'apprendre que vous avez trouvé le produit conforme aux descriptions et que notre service a été rapide et flexible. Votre satisfaction est importante pour nous et nous espérons vous revoir bientôt.
I bought a great value ‘second life’ product, delivered good as new from Underdog. Will be my first port of call next time I need white goods
Reply from Underdog
We are delighted to hear that you found value in our refurbished product and that the delivery went smoothly. It is always a pleasure to see our customers satisfied. We will be here to assist you with your next appliance purchase.
Reply from Underdog
Merci pour votre retour ! C'est génial d'entendre que notre produit vous satisfait autant, voire plus qu'un neuf. Nous souhaitons toujours offrir une expérience agréable avec nos appareils reconditionnés.
Reply from Underdog
Ravi d'apprendre que le lave-linge est à votre satisfaction et que la livraison s'est bien déroulée. Nous mettons du cœur à offrir des produits en bon état pour nos clients. Merci d'avoir pris le temps de partager votre expérience !
Really good service. Good communication. Fast delivery. And really fast and efficient installation.
Reply from Underdog
Merci pour votre retour positif sur notre service! Nous sommes ravis que la communication et la rapidité de la livraison et de l'installation aient été à la hauteur de vos attentes. Votre satisfaction est importante pour nous et nous continuerons à travailler dans ce sens.
Reply from Underdog
Merci beaucoup pour votre retour ! Nous sommes heureux que nos produits vous apportent satisfaction. N'hésitez pas à revenir vers nous si vous avez des questions ou des besoins spécifiques.
A good experience throughout, from ordering to delivery - no complaints.
Reply from Underdog
We're glad to hear about your positive experience with Underdog, particularly your satisfaction with our ordering and delivery process. Thank you for letting us know that there's no room for complaints. Customers like you make our work rewarding.
Response to my issue was quick, also Zia the customer care personnel was great!! Also Bastien, the technician. I appreciated how they spoke to me.
Reply from Underdog
Thank you for your kind words!
Bought a washing machine.
Good price, excellent condition, works like à charm and delivered on time.
Reply from Underdog
Merci beaucoup pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous êtes content de votre nouvelle machine à laver, dont le prix et l'état vous ont satisfait.
Love to see a company with ecological ethics as a heart to business I wish you all the best.
Reply from Underdog
We're thrilled to know that our ecological ethics resonate with you. It's customers like you who make our efforts worthwhile. Your support keeps us motivated to do even better! Thanks for your kind wishes.
Contact très sympathique, intervention rapide et sans encombres.
Reply from Underdog
Nous sommes ravis que votre expérience chez Underdog ait été à la hauteur de vos attentes, en particulier en ce qui concerne notre service client. Votre satisfaction est notre priorité, nous sommes donc heureux que notre intervention ait été rapide et sans encombres. Merci d'avoir pris le temps de partager votre avis avec nous.
Machine en bon état de fonctionnement !
Quelle bonne initiative de reconditionner l'électroménager !
Reply from Underdog
On pense aussi que reconditionné est une bonne idée plutôt que de jeter des appareils au mieux à la poubelle au pire dans la nature. Merci beaucoup pour votre gentil commentaire ! Très bonne journée
I purchased the whirpool diswasher and I am very happy with it. The company were quick, efficiant and the courier was excellent. This is my first experiance with underdog and if needed it won't be my last. Okay there is no manual but it took about a minute to download one, so not a problem. Thank you underdog.
Reply from Underdog
Thank you for your feedback. We are delighted to be able to meet the needs of English-speaking customers.
As for the manuel, since this is a second-hand product, we don't have any, but we do send them to our customers on request. And we're currently thinking about how to integrate them into the order. We think it's an area for improvement on our side. 💪
Thanks again for your constructive feedback. Every opinion is important to us!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
