Underarmour Reviews 

I can't believe Under Armour can't get a simple delivery process right! I order some basketball trainers, 5 days had gone by and I hadn't received an email so check the tracking and they had been delivered to Premier store last Thurs for me to collect. UA have not seny me the barcode for the shop to scan so they wouldn't let me collect. I phoned UPS and they said UA need to give me the code. The problem is with UA you can't speak to a human on the actual phone. I spoke to someone in America who said they would get someone in the UK to contact me. I explained I need the trainers for a game tonight. Still no response from UA and the store is sending my trainers back today. I've wasted so much time on this over the last 2 days and still no further forward. Terrible customer service.

Bought a sports bra. Within a few months and only a few times of wearing, the stitching started coming apart around the strap so I can’t now wear it for fear of the strap breaking and everything falling out (highly embarrassing!) Asked UA for a replacement, repair or refund. They offered me £15 credit! Considering a new one would cost £50 not really good enough. Really poor showing from a big company. Won’t buy from them again.

First time buying from Under Armour. I got a mock neck vest top. Despite being a medium in every other retailer, the fit was a size too small. Okay, fair enough ,but then it got worse.

I attached the prepaid return label and took it to seven different DHL drop-off locations, as instructed by their website. Not one single shop accepted it. For reasons only God knows, Under Armour have decided to use DHL Returns Connect, which no physical location actually supports. Either they can’t scan it using their app, or they don’t even have the app to begin with.

I contacted customer service, and instead of checking the issue properly, the agent assumed the label was damaged and offered to send a UPS label meaning I’d have to find another shop and print it out myself. I’ve since had to call DHL and, as of writing this, I’ve been on hold for thirty minutes.

For a company this large, it’s beyond me how they can’t choose a proper return service that every other brand manages to use without issue. The fit is poor, the customer service unhelpful, and the returns process is needlessly stressful. Avoid.

I wore my underarmour crossbody for the first time this weekend. I was really impressed until 4 mins ago. I caught it on my rucksack and it got tugged while I was getting on the train and one of the loops snapped right off. My phone and money are in it. Considering this this retails for £40 I expected it to last longer than 3 days! A mugger would make easy pickings of this! So flimsy.

I don’t know how this company is allowed to operate ! Returning an item you purchased from under armour is impossible! No UK phone you can call, no answer from online customer service. This is a nightmare! I returned my item via DHL return facility. No confirmation. No answer!!!

I really wish i had read these reviews before i purchased from tbis company! The item took a while to arrive and whilst it was ok it wasnt as expected so i followed the instructions and returned. That was weeks ago! I have emailed sevetal times with no response. So frustrating that companies can get away with taking your money like this!!!

I got the leggings only worn them once at the gym the net from the legging ripoff.was really disappointed.

Returned items received by UA on 8 July 2025. Still no refund. Apparently I have to complete their complaint form. Why? Just refund my money please. I returned items to ASICS the same day and got a refund on 10 July. Needless to say I won’t be using UA again. Maybe one day I will get my refund.

Can’t believe I bought gym clothes that that rapist Hakimi advertises. I have since binned everything I bought and won’t be buying anything from a company who fund a rapist.

I can’t believe there’s so many bad reviews on here for Under Armour! When I purchased some shorts from them, I had to contact customer service about a change of details. The guy who handled it was so nice and my delivery arrived really promptly. The quality is brilliant, I’ll gladly buy from Under Armour again.

The apparel is sub standard the trainers and tactical boots feel like you're walking on nails. My artches feel like they have collapsed. I've tried so so many times with their products and I've given up.

Nicholas Martello
Professional Athlete

Purchased 12 pairs of underarmour boxers and noticed in a few pairs that what could best be explained is like a ladder hole appearing in the gusset after the first wearing of them . Immediately contacted UA who took weeks to answer and asked for photos . Receipts , photo of the labels etc so I thought good they are looking into it . NO NO not the case the problem lies apparently with sports direct ( who won’t take back underwear ) £84 waste of money I’d beware buying underwear of UA as quality appears to be an issue .

I had an absolutely terrible experience with customer service, and it made no sense whatsoever. I made a purchase but did not receive the discount for UniDays that I was expecting. I didn’t return the items and requested that they apply the discount to my next purchase instead. However, they only offered me the same discount I was already entitled to, which didn’t make sense to me.

When I asked them to explain why I should receive a discount I already had, they told me to return the items and reorder them to get the discount. I argued that this would cost the company more money since I was already happy to keep the items. Unfortunately, they couldn't help and insisted I return the items.

Overall, this was one of the worst customer service experiences I've ever had, especially considering it was a technical error and I was using the items for a charity event.

Awful awful awful!
Returns process via UPS is an absolute nightmare, UA haven’t sent the information I need to be able to return via UPS, when I tried to check my UA account for further information I apparently have no orders at all in my history even though I have items and email confirmation for said items from them 🤷‍♀️
Near enough impossible to get a hold of any one to speak to- wait time on chat is 994 minutes (not a typo!) and it seems this is the only way to speak to them other than FAQ.
Will not buy from here again and it’s a pity as the products are good but the abysmal service is absolutely nonsensical and lets them down massively.

Please DON'T order online from Under Armour!! It's been over a month and my package hasn't arrived. They finally returned my email and asked for me to be patient as they were investigating with the courier! Firstly I 'assumed' that such a large and well known company would be fine to order from and also that a refund would be possible. NEVER ASSUME!!

upon returning an item ,they delay delay delay ,basically until your return time is up,they send messages saying dont repeat the same query, well if they responded you wouldn't need to ,,KEEP CLEAR

Terrible experience,I sent back some leggings over a week ago,dhl tracking says received but after 7 days still no acknowledgement or refund.
Impossible to contact them by phone so I sent online enquiry to which the response was frankly don't chase this up or you will " clog up the system" and it will take longer!!What kind of response is that to generate good business and endear your customer to the company?Appalling service and PR,I will never buy from them again

If I could give 0 stars then I would. DO NOT ORDER FROM THIS WEBSITE!
I ordered a pair of shorts. Cost me £40. They never turned up. I tracked and it said delivered. They 100% weren’t as I checked my door camera. Contacted customer service. 2 weeks later I’m still waiting for a response. Contacted live chat. Still waiting for a response (4hrs later). Tried to call. Hours are 3 hours 3 days a week. I’ve missed that slot. Do not use this site!

If I could give 0 stars then I would.
Please don’t order from this company. I wish I had check for reviews before ordering.
Ordered 2 pairs of trainers and sent one back as they were too small. Under Armour have failed to acknowledge that the order was returned, despite having DHL tracking information.
It is importable to contact anyone in a customer service team. The live chat takes hours to process, if at all, then we you do get through to someone they tell you that they can’t help and end the chat.
No email addresses are available, even when you directly ask for them and the phone line is a joke! 3 hours a day, 3 days a week! Still no refund and several hours lost trying to contact someone who will help!
Never again!!

Shocking online experience. Chose 1-2 day delivery at checkout. 48 hours later no news. Online chat says it’s because I did not pay for express. Then sent me a link to the website that said 1/2 days as my point and then argued that it’s actually 3/5 days as I did not pay for express.Then immediately sends a Customer Satisfaction Survey hoping for a good Net Promotor score.